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HF Fénix Urban

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Cleanliness standards
Comfort Double Room | Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing

Overview of HF Fénix Urban

HF Fénix Urban

4-star property
4-star hotel with restaurant, near Rossio Square

8.6/10 Fabulous

986 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bathtub
  • Restaurant
The price is €71
Price available on 12/02/2023
Map
Av. António Augusto de Aguiar, 14, Lisbon, 1050-016

Room options

About this area

What's nearby

  • In Lisbon City Center
  • Rossio Square - 24 min walk
  • Santa Justa Elevator - 10 min drive
  • Commerce Square - 16 min drive
  • Castle of São Jorge - 21 min drive
  • Lisbon Oceanarium - 21 min drive
  • Belém Tower - 20 min drive

Getting around

  • Lisbon (LIS-Humberto Delgado) - 18 min drive
  • Cascais (CAT) - 25 min drive
  • Rossio Station - 24 min walk
  • Entrecampos Station - 26 min walk
  • Sete Rios Station - 29 min walk
  • Parque Station - 4 min walk
  • Picoas Station - 5 min walk
  • Marques de Pombal Station - 6 min walk

Restaurants

  • Restaurante Sapore - 2 min walk
  • Costelão Gaúcho - 3 min walk
  • Assuka - 5 min walk
  • Telex - 5 min walk
  • Confeitaria Imperial - 5 min walk

About this property

HF Fénix Urban

HF Fénix Urban puts you within a 15-minute drive of Rossio Square. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travellers love the overall value and overall property condition. The property is only a short walk to public transportation: Parque Station is 4 minutes and Picoas Station is 5 minutes.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Portugal)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 148 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 17 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • 24-hour business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 12 per person (approximately)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Parking

  • Self-parking costs EUR 17 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

HF Fénix Urban Hotel
HF Fénix Urban Hotel
HF Fénix Urban Lisbon
HF Fénix Urban
Hf Fenix Urban Hotel Lisbon
HF Fénix Urban Lisbon
HF Fénix Urban Hotel Lisbon

Frequently asked questions

Does HF Fénix Urban offer free cancellation for a full refund?
Yes, HF Fénix Urban does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at HF Fénix Urban?
As of 31 January 2023, prices found for a 1-night stay for 2 adults at HF Fénix Urban on 12 February 2023 start from €71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at HF Fénix Urban?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at HF Fénix Urban?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at HF Fénix Urban?
Yes. Self-parking costs EUR 17 per day.
What are the check-in and check-out times at HF Fénix Urban?
You can check in from 3:00 PM - midnight. Check-out time is noon.
Is there an on-site casino at HF Fénix Urban?
No, this hotel doesn't have a casino, but Lisbon Casino (20-min drive) is nearby.
Are there restaurants at or near HF Fénix Urban?
Yes, there's an on-site restaurant. Nearby restaurants include Assuka (5-min walk), Telex (5-min walk) and Confeitaria Imperial (5-min walk).
What's the area around HF Fénix Urban like?
HF Fénix Urban is in Lisbon City Center, a short 4-minute walk from Parque Station and 17 minutes' walk from Gulbenkian Museum.

Reviews

8.6

Fabulous

9.1/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Good room and good service
Overall a pretty good hotel. Room and bathroom were clean and a decent size. The service was good too. There was construction going on near the car parking lot entrance, so the reception asked me to park at a nearby public parking lot which was actually cheaper (€10 for 24 hours). It’s called “Estacionamento Maria Cristina” and is very close to the hotel.
Tanvir, 1-night trip
Verified Hotels.com guest review

6/10 Good

Greg, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent location and value for money.. highly recommended.
Gerry, 1-night trip
Verified Expedia guest review

10/10 Exceptional

T Steve, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice, friendly staff
Andrew, 1-night family trip
Verified Expedia guest review

8/10 Very good

Mahesh, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Good hotel with great staff.
Good hotel in a central location. The reception staff were particularly friendly and helpful and really make you feel welcome. Only negative was the breakfast. The hot items were almost always cold, or at best like warm, they really need to improve on that element.
Gregor, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great Stay!
Check in was a breeze with the informative and patient reception. Answered all my questions and provided extra information! Rooms were spotless with the Urban vibe on the balcony. Would come back!
1-night trip
Verified Hotels.com guest review

4/10 Fair

1- The AC in the room was not cooling and was not able to move the temperature below 25C. It was inadequate. 2- The breakfast staff were working fast and efficient but were very unfriendly, rude and unhappy looking. They were showing their hate to all guests. This is terrible in hospitality business.
Nader, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel,friendly staff.
Jeremy, 1-night trip
Verified Hotels.com guest review