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Sanctuary Rarotonga-on the beach, Rarotonga

4 stars
Aroa Beach & Marine ReserveRarotongaCook Islands, 800-491-6126
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Good3.3 / 5
  • Right on the beach, fab snorkelling, Beautiful setting. We stayed there 6 years ago and…Sep 3, 2016
  • Although it was a nice place to stay, it did not live up to its full expectation. One of…Sep 2, 2016
43See all 43 Hotels.com reviews
From 392 reviewsTripAdvisor Traveller Rating

Sanctuary Rarotonga-on the beach, Rarotonga

Hotel Info: 866-539-8117

from $203
  • Honeymoon Suite (Spa)
  • Beach Front Suite
  • Suite, Beachfront

At a glance

Key facts

Hotel size

  • This hotel has 48 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 10 AM
  • Express check-out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 16
  • Minimum check-in age is 16

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

  • Free nearby parking

Offsite

  • Area shuttle *

  • Shopping center shuttle *

Other information

  • Caters to adults only
  • Resort fee included

Also known as

  • Sanctuary Hotel Rarotonga-on beach
  • Sanctuary Rarotonga-on beach

Policies

Only registered guests are allowed in the guestrooms.

Guests under 15 years old are not allowed in the spa.

This property does not have elevators.

Transfers via required shuttle are required and must be arranged at least 48 hours before travel by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • Resort fee

Optional extras

Onsite credit card charges are subject to an extra charge

Early check-in can be arranged for an extra charge of NZD 95.00

Late check-out can be arranged for an extra charge of NZD 95.00

Microwaves are available for NZD 10.00 per day

Rollaway beds are available for NZD 95 per night

Airport shuttle service is offered for an extra charge of NZD 55 per person (roundtrip)

WiFi is available in guestrooms for NZD 10 per hour (rates may vary)

WiFi is available in public areas for NZD 10 per hour (rates may vary)

Area shuttle and shopping center shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free continental breakfast
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • On private beach
  • Free beach cabanas
  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Outdoor tennis court
  • Spa treatment room(s)
  • Sauna
  • Nightclub
  • Beach sun loungers
  • Swim-up bar
  • Free use of nearby fitness center
  • Tennis on site
  • Beach umbrellas
  • Pool sun loungers
  • Beach towels
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business center
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 3
  • Year Built 2010
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Furnished balcony or patio
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-cm flat-screen TV
  • Premium TV channels
Stay connected
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Microwave (on request)
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Blue Water Grill Pacific - This beachfront restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required.

Ginger Garden Asian Grill - This beachfront restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Tennis on site
  • Ecotours on site
  • Kayaking on site
  • Snorkeling on site
  • Volleyball on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Sanctuary Rarotonga-on the beach, Rarotonga’s small print

Also known as

  • Sanctuary Hotel Rarotonga-on beach
  • Sanctuary Rarotonga-on beach

Policies

Only registered guests are allowed in the guestrooms.

Guests under 15 years old are not allowed in the spa.

This property does not have elevators.

Transfers via required shuttle are required and must be arranged at least 48 hours before travel by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • Resort fee

Optional extras

Onsite credit card charges are subject to an extra charge

Early check-in can be arranged for an extra charge of NZD 95.00

Late check-out can be arranged for an extra charge of NZD 95.00

Microwaves are available for NZD 10.00 per day

Rollaway beds are available for NZD 95 per night

Airport shuttle service is offered for an extra charge of NZD 55 per person (roundtrip)

WiFi is available in guestrooms for NZD 10 per hour (rates may vary)

WiFi is available in public areas for NZD 10 per hour (rates may vary)

Area shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.3 /5 from 43 reviews

Sanctuary Rarotonga-on the beach, Rarotonga
Excellent4.0 / 5
Hotel was great. Staff are friendly, but they are under staff.
8 night romance trip
Sanctuary Rarotonga-on the beach, Rarotonga
Good3.0 / 5
Will do
Rooms are fine. On nice beaches. Understaffed and tired resort
5 night family trip
Sanctuary Rarotonga-on the beach, Rarotonga
Good3.0 / 5
Terrible service and tired old resort
The location is perfect with great snorkelling. The resort and rooms have been beautifully designed and show past grandeur but are tired and in need of freshening up. The food and drinks are overpriced and underwhelming. Staff service is slow and mediocre at best. They will charge u for everything and anything including local calls for bookings, airport transfers, wifi and a 4% charge to pay by card. This place needs an overhaul with new management and staffing the first priority. Don't stay here with any expectations and you might enjoy your stay
2 night romance trip
Sanctuary Rarotonga-on the beach, Rarotonga
Fair2.0 / 5
Sanctuary? Not for me!
Overall, I was extremely disappointed - initially by the lack of a sea view from both rooms 737 & 716 and then the little things just kept compounding the disappointment. Maybe, if you get a room with a decent and actual view of the beach and sea - you could possibly forgive the bad. Noise was a problem. Room 737 is adjacent to the main road and also had an annoyingly loud fridge. Room 716 has an interconnecting door that allows you to hear everything from your neighbours - and I mean everything. Better soundproofing would have made for a peaceful, quiet stay and give a sanctuary feel. Housekeeping was a bit slack as bare feet turn black from floor; and milk in fridge had already been opened with an expiry date of 1 week prior to my arrival. A request for more milk was ignored. The Sanctuary reception desk is shared with the bar and doesn't have a very welcoming feel. Possibly the resort is under staffed, poorly managed and/or just not into friendly customer service. On the bright side, the beach is gorgeous, there are plenty of sun loungers, and I enjoyed wiggling my toes in the sand while dining. The highlight of my stay was an upgrade and transfer to their sister resort - Aitutaki Lagoon Resort - which I enjoyed immensely. If you are looking for a relaxing, peaceful sanctuary, this would not be my recommendation. Room tip: Avoid block 700C rooms - too close to the road, limited views.
11 night trip
Sanctuary Rarotonga-on the beach, Rarotonga
Excellent4.0 / 5
needs improvement
breakfast needs work as would one of the worst on the island I only had one breakfast the whole stay. needs to be improved as does the service as it was lacking with one staff member on who was unable to look after all the clients by herself
3 night business trip

See all reviews

Sanctuary Rarotonga-on the beach, Rarotonga

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