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Protea Hotel Fire & Ice! Melrose Arch, Johannesburg

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.
22 Whitely StreetJohannesburgGauteng2076South Africa, ‏800-491-6126
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Excellent4.1 / 5
Location
Great location
Service
Service is adequate
109See all 109 Hotels.com reviews
From 745 reviewsTripAdvisor Traveller Rating

Protea Hotel Fire & Ice! Melrose Arch, Johannesburg

Hotel Info: 866-539-8117

from $74
  • Standard Twin Room
  • Standard Room
  • Universal Access
  • Standard King
  • Standard Room
  • Superior Room

At a glance

Key facts

Hotel size

  • This hotel has 197 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed (service dogs only)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Self parking *

Offsite

  • Area shuttle *

  • Shopping center shuttle *

Other information

  • Smoke-free property

Also known as

  • Protea Hotel Fire Ice Melrose Arch Johannesburg
  • Protea Fire Ice Melrose Arch Johannesburg
  • Protea Fire Ice Melrose Arch

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A 1 percent city/local tax will be charged

Optional extras

Self parking costs ZAR 65 per night

Buffet breakfast is offered for an extra charge of ZAR 185 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of ZAR 540 per vehicle (roundtrip)

Area shuttle and shopping center shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Use of nearby fitness center (discount)
Working away
  • Business center
  • Number of meeting rooms - 7
  • Conference space
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2009
  • Elevator/lift
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Freshen up
  • Partially open bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Protea Hotel Fire & Ice! Melrose Arch, Johannesburg’s small print

Also known as

  • Protea Hotel Fire Ice Melrose Arch Johannesburg
  • Protea Fire Ice Melrose Arch Johannesburg
  • Protea Fire Ice Melrose Arch

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A 1 percent city/local tax will be charged

Optional extras

Self parking costs ZAR 65 per night

Buffet breakfast is offered for an extra charge of ZAR 185 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of ZAR 540 per vehicle (roundtrip)

Area shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 109 reviews

Protea Hotel Fire & Ice! Melrose Arch, Johannesburg
Outstanding5.0 / 5
Best milkshakes ever
5 night family trip
Protea Hotel Fire & Ice! Melrose Arch, Johannesburg
Fair2.0 / 5
All Flash, No Substance
This is a very trendy hotel in a safe-zone in Johannesburg. The area is very nice and the hotel is nice… in theory. It looks like it was built quickly and meant to be chic. However it was built cheaply. We could hear everything happening in the hallway and down the hall and through the glass doors. The hotel plays loud techno music 24 hrs a day. Breakfast time… techno music. We heard loud music coming from the bar down the hall while we were trying to sleep. When anyone walked down the hall, we could hear their entire conversation… as though they were sitting in our room. The room was kind of dirty. The white dresser top was stained or just plain dirty, not sure which. There was random hair throughout the room. Kind of gross. The dining room area tables were dirty. They would replace napkins, glasses or plates that were used, but there were smudges of food & grime on the glass-top tables that were never cleaned off. My overall impression is that the price you pay is for the trendy look of the place, but once you're there you will see that it isn't being kept up well or cleaned regularly. I'm curious to see what the hotel will look like in the next couple of years.
1 night romance trip
Protea Hotel Fire & Ice! Melrose Arch, Johannesburg
Excellent4.0 / 5
Excellent Again
Loved it, will be back in December
3 night romance trip
Protea Hotel Fire & Ice! Melrose Arch, Johannesburg
Outstanding5.0 / 5
A hotel with heart.
My sister and I had the time of our life. The hotel was beautiful in a safe area of town, lots of shopping, eating, and just a wonderful place to stay.
2 night family trip
Protea Hotel Fire & Ice! Melrose Arch, Johannesburg
Excellent4.0 / 5
Fire and Ice Melrose Arch - My review
A nice hotel located in a very nice area. Staff is courteous and efficient.
2 night romance trip

See all reviews

Protea Hotel Fire & Ice! Melrose Arch, Johannesburg

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