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Crowne Plaza Hotel Nairobi, Nairobi

4 stars4 stars
Kenya Road Off Kilimanjaro AvenueUpperhill, Nairobi00000Kenya, 800-491-6126
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Excellent4.2 / 5
Room
Great room
Location
Great location
Vibe
Awesome vibe
Wellness Area
Great wellness & sports facilities
27See all 27 Hotels.com reviews
From 549 reviewsTripAdvisor Traveller Rating

Crowne Plaza Hotel Nairobi, Nairobi

Hotel Info: 866-539-8117

from $117
  • Club Room, 1 King Bed, Non Smoking
  • Standard Room
  • Superior Room, 1 King Bed, Non Smoking (King)
  • Executive Room, 1 King Bed, Non Smoking
  • Superior Room
  • Standard Room, 2 Double Beds, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking
  • Presidential Room, 1 King Bed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 206 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-2 PM
  • Check-out time is 11 AM
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

In the hotel

Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Steam room
  • Golfing nearby
  • Health club
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 11
Services
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 2010
  • Elevator/lift
Accessibility
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Turndown service
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Recent reviews

Excellent 4.2 /5 from 27 reviews

Crowne Plaza Hotel Nairobi, Nairobi
Excellent4.0 / 5
Good, but recent changes were not improvements
The Crowne Plaza is a comfortable hotel in Upper Hill, but there is not much to do in the neighborhood. The food in the hotel is pretty good, although recently they have made some changes and now there is a different room service company for after 11pm and that food was pretty bland and not accurately described on the menu (e.g. "pesto" turned out to be cream sauce, "loaded baked potato" was just a baked potato with a little bit of canned tuna on top, pretty gross). The room service before 11pm is much better. I believe they may be under new management because another change was that the price increased dramatically with new service charges I do not recall seeing before, and they used to allow free late checkout but this time they charged $15 per hour. This is the norm at other hotels, but the free late check-out had been one thing that set the Crowne Plaza apart. Oh well, hopefully they will go back to the way they were before.
5 night business trip
Crowne Plaza Hotel Nairobi, Nairobi
Outstanding5.0 / 5
Amazing except that breakfast is not included... Seems rather pricy for not including breakfast.
1 night business trip
Crowne Plaza Hotel Nairobi, Nairobi
Fair2.0 / 5
Avoid this hotel
Extremely poor service.Was checked into the new Wing of the hotel and the AC was not operational. After almost 1hr of check in the mechanic cam to repair it and was not repaired finally.House keeping came in 20.mins later to clear the mess. All this at 11.30 PM at night. Next was was shifted to the old Wing and hoped it would be comfortable. And guess what, AC did not work in that room as well. Despite repeated requests to the hotel staff to set a meeting goes with the GM of the property, all excuses were made of him being in meetings and leaving for the day. Finally I accidently met the GM in the coffee shop who.assured us he left late and apologised on behalf of his staff. Would suggest this property be best avoided . Breakfast spread is also very average.
2 night business trip
Crowne Plaza Hotel Nairobi, Nairobi
Outstanding5.0 / 5
Great experience in Nairobi
I am returning to Nairobi in 3 days and definitely staying there again. I travel every 6 months to Nairobi and this ismy favorite hotel
2 night business trip
Crowne Plaza Hotel Nairobi, Nairobi
Excellent4.0 / 5
Good stopover hotel
Stayed here for 1 night on a stop-over to Tanzania. Was about $30 each way from the airport, and the rooms were nice. In a good part of Nairobi, though the area is still being developed a little.
Romance trip

See all reviews

Crowne Plaza Hotel Nairobi, Nairobi

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