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Mercure Nairobi Upper Hill

Photo gallery for Mercure Nairobi Upper Hill

Outdoor pool
Interior
Gym
2 restaurants, breakfast served
Combined shower/tub, free toiletries, hair dryer, bathrobes

Overview of Mercure Nairobi Upper Hill

Mercure Nairobi Upper Hill

4.0 star property
4-star hotel in Nairobi Upper Hill with 2 restaurants and outdoor pool
8.6 out of 10 Fabulous
8.6/10 Fabulous

159 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
The price is $99
Price available on 6/18/2023
Map
Kenya Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Internet in the lobby
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Babysitting
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Terrace

Room options

About this area

What's nearby

  • In Nairobi Upper Hill
  • Yaya Centre - 6 min drive
  • Nairobi National Park - 10 min drive
  • United Nations Office at Nairobi - 13 min drive
  • Village Market - 13 min drive
  • Thika Road Mall - 15 min drive

Getting around

  • Nairobi (WIL-Wilson) - 9 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 17 min drive
  • Syokimau Station - 24 min drive
  • Nairobi Station - 26 min drive
  • Syokimau SGR Railway Station - 29 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Java KMA - 11 min walk
  • Bonds Garden Restaurant - 8 min walk
  • La Baita Lounge - 8 min walk
  • Art Caffe - Britam Tower - 5 min walk
  • Taidys Tavern Upperhill - 13 min walk
Map

About this property

Mercure Nairobi Upper Hill

Mercure Nairobi Upper Hill is just 2.4 mi (3.9 km) from the airport and offers a shuttle (available 24 hours) for USD 30 per person one way. You can indulge in massages, body wraps, or mani/pedis, and Baraka Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. Other features of this upscale hotel include an outdoor pool, a bar/lounge, and a health club. Fellow travelers like the helpful staff and location.

Languages

English, French, Hindi, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 206 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–9:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

What to do

  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 2010
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • An outdoor pool
  • Spa services
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • 42-inch TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.

Dining

Baraka Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Sikia Restaurant - This fine-dining restaurant serves lunch and dinner.

Fees & policies

Optional extras

  • Wired Internet access is available in public areas for USD 2.5 per day (rates may vary)
  • Continental breakfast is offered for an extra charge of approximately USD 5–20 per person
  • Airport shuttle service is offered for an extra charge of USD 30 per person (one way)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and COVID-19 Guidelines (CDC).

Policies

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel

Frequently asked questions

Does Mercure Nairobi Upper Hill offer free cancellation for a full refund?
Yes, Mercure Nairobi Upper Hill does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Nairobi Upper Hill?
As of Jun 3, 2023, prices found for a 1-night stay for 2 adults at Mercure Nairobi Upper Hill on Jun 18, 2023 start from $99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Nairobi Upper Hill?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Nairobi Upper Hill?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 6:00 PM.
Are pets allowed at Mercure Nairobi Upper Hill?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Mercure Nairobi Upper Hill?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Mercure Nairobi Upper Hill?
Yes, an airport shuttle is available. The charge is USD 30 per person one way.
What are the check-in and check-out times at Mercure Nairobi Upper Hill?
You can check in from 2 PM - anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.
Is there an onsite casino at Mercure Nairobi Upper Hill?
No, this hotel doesn't have a casino, but Lucky 8 Casino (7-min drive) is nearby.
What is there to do at Mercure Nairobi Upper Hill and nearby?
Mercure Nairobi Upper Hill has an outdoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Mercure Nairobi Upper Hill?
Yes, there are 2 onsite restaurants, featuring alfresco dining and pool views.
What's the area around Mercure Nairobi Upper Hill like?
Mercure Nairobi Upper Hill is a short 16-minute walk from Uhuru Park and 18 minutes' walk from Kenya Railway Golf Club. Travelers love the hotel's prime location.

Reviews

8.6

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.3/10

Amenities

8.6/10

Property conditions & facilities

7.7/10

Eco-friendliness

Reviews

10/10 Exceptional

FUMITO, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Silviu, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

BRUCE, 5-night trip
Verified Expedia guest review

8/10 Very Good

Convenience for business
EDWARD, 2-night business trip
Verified Expedia guest review

8/10 Very Good

Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Kyss, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Great service, hard beds
Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Perry, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

ALVIN, 2-night trip
Verified Expedia guest review

4/10 Fair

Not to the Crown Plaza level expected
Old Hotel and needs some serious renovation
Ranjit, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Michael G, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Not a Happy Stay
Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Harvey, 2-night family trip
Verified Hotels.com guest review