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Grand West Sands Resort & Villas Phuket, Mai Khao

5 stars5 stars
65 Moo 4Mai KhaoPhuket83110Thailand, 800-491-6126
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Good3.6 / 5
Room
Room is all right
Location
Great location
Amenities
Great amenities
Service
Service is adequate
65See all 65 Hotels.com reviews
From 1,033 reviewsTripAdvisor Traveller Rating

Grand West Sands Resort & Villas Phuket, Mai Khao

Hotel Info: 866-539-8117

from $74
  • Luxury Pool Villa 3 Bedroom
  • Luxury Pool Villa 2 Bedroom
  • Deluxe Family Residence
  • Deluxe Pool Villa 3 Bedroom
  • Deluxe Pool Villa 2 Bedroom
  • Luxury Suite 2 Bedroom
  • Penthouse Pool Suite 4 Bedroom
  • Penthouse Pool Suite 3 Bedroom
  • Deluxe Suite 1 Bedroom
  • Deluxe Family
  • Luxury Suite 1 Bedroom
  • Deluxe Family Suite 2 Bedroom
  • Deluxe Room

At a glance

Key facts

Hotel size

  • This hotel has 558 rooms

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. Guests booked in a "Deluxe Pool Villa," "Penthouse Pool Villa," or "Luxury Pool Villa" room category receive Club Lounge access for 2 guests. Any additional guests must pre-book Club Lounge access (surcharge) in advance of arrival. For more details, please contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

  • Extended parking

Offsite

  • Shopping center shuttle *

Also known as

  • Grand West Sands Resort Villas Phuket
  • Grand West Sands Villas Phuket Mai Khao
  • Grand West Sands Villas Phuket
  • Grand West Sands Resort & Villas Phuket Mai Khao
  • Grand West Sands Resort Villas Phuket Mai Khao
  • West Sands Hotel Phuket

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: THB 2000.00 per stay

  • New Year's Eve (31 December) Gala Dinner per adult: THB 5885.00
  • New Year's Eve (31 December) Gala Dinner per child: THB 2942.50 (from 4 to 12 years old)

Optional extras

The water park is accessible for THB 150 per person, per stay

Rollaway beds are available for THB 1800 per night

Buffet breakfast is offered for an extra charge of THB 850 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 2400 per vehicle (roundtrip)

Shopping center shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • Beach bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Beach towels
  • Water park
  • Number of outdoor pools - 2
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Volleyball on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Water park access (surcharge)
  • Children's pool
  • Spa tub
  • Waterslide
  • Lazy river
  • Pool sun loungers
Working away
  • Business center
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Year Built 2009
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include deep-tissue massages, Swedish massages, Thai massages, and massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Sunset Breeze Restaurant - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Azzuri - This beachfront restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Baan Thai - Overlooking the garden, this restaurant specializes in Thai cuisine and serves dinner only. Open daily.

Jungle Deli - This poolside restaurant serves lunch only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Playground on site
  • Volleyball on site
  • Water park access (surcharge)

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Grand West Sands Resort & Villas Phuket, Mai Khao’s small print

Also known as

  • Grand West Sands Resort Villas Phuket
  • Grand West Sands Villas Phuket Mai Khao
  • Grand West Sands Villas Phuket
  • Grand West Sands Resort & Villas Phuket Mai Khao
  • Grand West Sands Resort Villas Phuket Mai Khao
  • West Sands Hotel Phuket

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: THB 2000.00 per stay

  • New Year's Eve (31 December) Gala Dinner per adult: THB 5885.00
  • New Year's Eve (31 December) Gala Dinner per child: THB 2942.50 (from 4 to 12 years old)

Optional extras

The water park is accessible for THB 150 per person, per stay

Rollaway beds are available for THB 1800 per night

Buffet breakfast is offered for an extra charge of THB 850 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 2400 per vehicle (roundtrip)

Shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 65 reviews

Grand West Sands Resort & Villas Phuket, Mai Khao
Good3.0 / 5
Although its a five star hotel, however the service is terrible.
2 night family trip
Grand West Sands Resort & Villas Phuket, Mai Khao
Outstanding5.0 / 5
Water park in hotel. Hotel is too big need more buggy to support transportation between buildings and facilities
1 night family trip
Grand West Sands Resort & Villas Phuket, Mai Khao
Good3.0 / 5
Not the best stay...
We've stayed here 3 times previously and we actually struggled a bit this time. The staff were wonderful as always, but we had a few issues with the facilities this time. We got put into a room that wasn't as per our booking then ended up in a pretty shabby room - though we did agree to it because it had the balcony we had requested. there is a lot of building going on and since the resort has changed hands they now charge for a lot of things that used to be complimentary like the water park (that had several unexplained shutdowns during our stay), towels and salas. Breakfast at the main restaurant was busy and under stocked, though we did then go to the lakefront restaurant which was much better. Overall, it was good, and the waterpark is fun, but cons are starting to outweigh the pros and we might try somewhere else next time.
3 night family trip
Grand West Sands Resort & Villas Phuket, Mai Khao
Excellent4.0 / 5
The resort was great, but you are trapped because of location. You are depending on bus/taxi for shopping. They have mini mart outside and great local food outside. At the resort it's extremely expensive food and drinks plus a lot extra tax.. go outside and eat.. it's local food/drink for buy at the beach cheap. The cleanings on the room is poor but tell the staff early and they improve:) overall its good but go outside for eating. I stayed for 3 weeks
18 night family trip
Grand West Sands Resort & Villas Phuket, Mai Khao
Excellent4.0 / 5
Fun for the kids
Hotel had a water park which my children loved. The room was large and spacious (we payed slightly more for a family room) which helped with privacy and my sanity.
6 night family trip

See all reviews

Grand West Sands Resort & Villas Phuket, Mai Khao

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