See all properties

Choose dates to view prices

Hotel Palacio Azcárate

Photo gallery for Hotel Palacio Azcárate

Front of property
Terrace/patio
Premium bedding, free minibar items, in-room safe, desk
Premium bedding, free minibar items, in-room safe, desk
Premium bedding, free minibar items, in-room safe, desk

Overview of Hotel Palacio Azcárate

Hotel Palacio Azcárate

3.0 star property
Ezcaray ski-in/ski-out hotel with ski storage and restaurant

9.0/10 Superb

31 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Padre José García, nº 17, Ezcaray, La Rioja, 26280

Guests rated this location 9.6/10 - Exceptional

Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurants and 2 bars/lounges
  • Lazy river
  • Rooftop terrace
  • Breakfast available
  • Ski storage
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • Business centre
For families
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden

Room options

About this area

Getting around

  • Bilbao (BIO) - 93 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Restaurante Casa Masip - 3 min walk
  • Troika - 4 min walk
  • El Refugio - 3 min walk
  • Bar Restaurante Lugar del Oja - 8 min drive
  • Bar Roypa - 3 min walk
Map

About this property

Hotel Palacio Azcárate

With ski-in/ski-out access, Hotel Palacio Azcárate allows you more time for snowboarding. After a day on the slopes, you can splash around at the lazy river, visit the coffee shop/cafe for a bite to eat or unwind with a drink at one of the 2 bars/lounges. A rooftop terrace and a garden are other highlights. Skiers will appreciate access to ski storage. The helpful staff and bar get good marks from fellow travellers.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 11:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 12 per night)

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 9:00 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Lazy river
  • Babysitting (surcharge)

What to do

  • Golf lessons with a pro
  • Ziplining
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • 2 meeting rooms
  • Conference space (3229 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Snow sports gear

Facilities

  • 2 buildings/towers
  • Built in 2013
  • Rooftop terrace
  • Garden
  • 18 holes of golf
  • Golf pro shop on site
  • Lazy river

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Well-lit path to entrance

Languages

  • English
  • French
  • Spanish

Ski

  • Ski-in/ski-out access
  • Snowboarding
  • Ski storage
  • Ski runs nearby
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Ski hire shops
  • Snowshoeing nearby

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Premium bedding

What to enjoy

  • In-room massage
  • Garden

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Optional extras

  • Dial-up Internet access is available in guest rooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately EUR 10 for adults and EUR 5 for children
  • Airport shuttle service is offered for an extra charge of EUR 100 per person (roundtrip)
  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 November to 28 November:
  • Bar/Lounge
  • Business centre
  • Dining venue
  • Laundry facilities
  • Meeting facilities
  • Parking area

Children & extra beds

  • Babysitting is available for an extra charge
  • Cots/infant beds are available for EUR 13.2 per night
  • Rollaway beds are available for EUR 33.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 13.20 per pet, per day

Parking

  • Self-parking costs EUR 12 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a first aid kit on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts major credit cards and cash.</p> <p>Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

Hotel Palacio Azcárate Ezcaray
Hotel Palacio Azcárate
Palacio Azcárate Ezcaray
Palacio Azcárate
Hotel Palacio Azcárate Hotel
Hotel Palacio Azcárate Ezcaray
Hotel Palacio Azcárate Hotel Ezcaray

Frequently asked questions

Does Hotel Palacio Azcárate offer free cancellation for a full refund?
Yes, Hotel Palacio Azcárate does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Palacio Azcárate?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Palacio Azcárate?
Yes, pets are welcome. There's a charge of EUR 13.20 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Hotel Palacio Azcárate?
Yes. Self-parking costs EUR 12 per night.
Is an airport shuttle service offered by Hotel Palacio Azcárate?
Yes, an airport shuttle is available. The charge is EUR 100 per person roundtrip.
What are the check-in and check-out times at Hotel Palacio Azcárate?
You can check in from 2:00 PM - 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Hotel Palacio Azcárate and nearby?
Have fun with on-site winter activities such as snowboarding. Additional recreation nearby includes ecotours and hunting. Enjoy amenities such as 2 bars, a lazy river and a garden.
Are there restaurants at or near Hotel Palacio Azcárate?
Yes, there's an on-site restaurant.
Does Hotel Palacio Azcárate have any outdoor private spaces?
Yes, every room features a garden.

Reviews

9.0

Superb

9.3/10

Cleanliness

9.3/10

Staff & service

8.0/10

Amenities

9.1/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Super hotel in the centre of Ezcaray
Superb hotel, ideally situated, outstanding breakfast buffet
1-night business trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Pretty and comfortable hotel.
The architecture and furnishings elegant and Spanish. We didn’t eat in restaurant as it was closed, but it looked lovely. We had delicious steak in the bar, and an excellent wine, and felt that the price was very reasonable. There was plenty of choice for breakfast. The staff spoke a little English, and were friendly and efficient.
Linda, 1-night trip
Verified Expedia guest review

6/10 Good

Good location friendly staff
The hotel is in a good location only a short walk from the town centre. Secure parking is available in an underground car park (for an additional fee). The staff were very friendly and helpful and one member of staff spoke fluent English. The room was clean although the A/C didn't seem to work - we didn't complain as we didn't need it during our stay. The breakfast was excellent although we weren't as impressed with our evening meal - however there are plenty of other eating options within a short distance of the hotel.
Verified Expedia guest review

10/10 Exceptional

Good Service Great location
Beautiful location. Staff was very kind and helpful.
Verified Hotels.com guest review

8/10 Very good

Pleasant overnight stay
Very considerate and helpful staff. Room was too hot but otherwise comfortable. Would stay again.
Verified Hotels.com guest review

10/10 Exceptional

Lugar estupendo, espaciosa habitacion y un buen desayuno. Personal amable y eficiente.
Aitor, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Veldig koselig hotell med hyggelig betjening. Rent og pent med god størrelse på rommene. Ligger sentralt og fint til i sentrum av Ezcaray. Bor der gjerne igjen.
Ole Wilhelm, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Ubicación estupenda Relación precio/ calidad caro
Carlos Javier, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

JULIO, 1-night trip with friends
Verified Hotels.com guest review