Guests
All properties in Acapulco, Guerrero, Mexico

Encanto Acapulco

Luxury resort in Brisas del Marqués with 2 restaurants and spa

  • Free WiFi and free parking
From
$217

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  • Encanto Acapulco
  • Encanto Acapulco
  • Infinity Pool
  • Pool
  • Encanto Acapulco
Encanto Acapulco. Image 1 of 88
1 / 88Encanto Acapulco
Jacques Cousteau 51, Acapulco, 39887, GRO, Mexico
9.0.Superb.
  • The manager, Ilyana, would not honor the VIP upgrade. She claimed that there was some…

    May 14, 2021

  • Only two restaurants so not many choices. We started off bad with the receptionist! The…

    Feb 12, 2021

See all 182 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 44 guestrooms
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available

What’s around

  • In Brisas del Marqués
  • Capilla Del Atardecer - 1 min walk
  • Chapel of Peace - 36 min walk
  • Punta Diamante Beach - 2.6 mi / 4.1 km
  • Bahia de Puerto Marques - 2.7 mi / 4.4 km
  • Playa Puerto Marqués - 2.7 mi / 4.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Ocean Balcony Suite
  • Ocean Pool Villa
  • Ocean Balcony Twin Suite
  • Ocean Designer Suite

Location

Jacques Cousteau 51, Acapulco, 39887, GRO, Mexico
  • In Brisas del Marqués
  • Capilla Del Atardecer - 1 min walk
  • Chapel of Peace - 36 min walk

What’s around

Landmarks

  • In Brisas del Marqués
  • Capilla Del Atardecer - 1 min walk
  • Chapel of Peace - 36 min walk
  • Punta Diamante Beach - 2.6 mi / 4.1 km
  • Bahia de Puerto Marques - 2.7 mi / 4.4 km
  • Playa Puerto Marqués - 2.7 mi / 4.4 km
  • Icacos Beach - 3.1 mi / 5 km
  • Botanical Gardens of Acapulco - 3.1 mi / 5 km
  • Guitarrón Beach - 3.2 mi / 5.2 km
  • El Veladero National Park - 3.5 mi / 5.7 km
  • Naval History Museum - 3.9 mi / 6.3 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 15 min drive
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 44 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free covered onsite valet parking
  • Wheelchair-accessible parking on site
  • Free offsite parking nearby
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Free reception

Things to do

  • Beach shuttle (surcharge)
  • Outdoor pool
  • Pool sun loungers
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Pool umbrellas

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1018
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2009
  • Elevator
  • Designated smoking areas
  • Terrace
  • Library

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Mar Abierto has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Dining

RestauranteTerraza - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).

Restaurante Origen - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 25.00 per accommodation, per night

Optional extras

  • Breakfast costs between USD 25 and USD 30 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 90 per vehicle (roundtrip, Maximum occupancy 4)
  • Beach shuttle and shopping center shuttle service is offered for an extra charge

Children and extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

Pool, spa, and gym (if applicable)Pay at property

  • Pool open 24-hours
  • Guests under 15 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Encanto Acapulco
  • Encanto Acapulco Resort
  • Encanto Acapulco Acapulco
  • Encanto Acapulco Resort Acapulco
  • Encanto Hotel
  • Hotel Encanto Acapulco
  • Encanto Acapulco Hotel
  • Encanto Acapulco Resort
  • Encanto Resort
  • Hotel Encanto

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Encanto Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there's an outdoor pool. Guests have 24-hour pool access.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views. Nearby restaurants include Si Senor Acapulco (2.7 mi), Becco Al Mare (2.7 mi), and 100% Natural (3.9 mi).
  • Yes, an airport shuttle is available. The charge is USD 90 per vehicle roundtrip.
  • Encanto Acapulco has 2 bars and a spa, as well as an outdoor pool and a Turkish bath.
9.0.Superb.
  • 10.0.Exceptional

    El encanto was really amazing. The views were spectacular. It felt like I was on a Greek island or in Italy. It was so peaceful.

    Regina, 4 night romance trip, Dec 9, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The place is amazing, incredible views, the friendly staff and service are great and the food was great... I would definitely come back any time soon .. I think it’s the best Hotel in Acapulco, five stars ⭐️⭐️⭐️⭐️⭐️

    Alicia, 4 night family trip, Sep 2, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Stunning true 5 star resort.

    Can’t day enough good things about this property. The architecture and grounds are beautiful. Thr staff is amazing. And the onsite restaurant was a nice surprise. But the Spa and staff were the stars of our stay.

    Jason, 4 night trip, Aug 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Loved it!

    Our stay was excellent, very clean and well maintained property. Staff was very friendly and most of the staff spoke English. We really really loved our suite with a private pool. Amazing property very small and private.

    Casey, 4 night trip, Jul 17, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    It’s a relaxing, secure and beautiful place to stay!

    Joako, 6 night trip with friends, Jul 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff is very friendly. It has incredible views to Acapulco's bays. The room is very spacious and clean. The pool area is very neat and welcoming.

    3 night romance trip, Mar 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The food and service was top notch. Every employee worked hard to make sure we were happy and taken care of.

    RLBTX, 3 night romance trip, Mar 5, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Peaceful and relaxing. Great food and service. Very stlylush decor

    1 night family trip, Mar 4, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Huge pool overlooking the bay, Brisas all day long, service was extremely good.

    Ariel, 3 night family trip, Feb 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    This is the best hotel in Acapulco, they just need a beach club.

    3 night trip, Jan 23, 2020

    Verified Expedia guest review

See all 182 reviews