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The Heron Hotel

Photo gallery for The Heron Hotel

Exterior
Outdoor pool
Premium bedding, minibar, in-room safe, individually furnished
3 restaurants, breakfast, lunch, dinner served; Regional cuisine
Body treatments, hot stone massages, deep-tissue massages

Overview of The Heron Hotel

The Heron Hotel

4.0 star property
4-star hotel with 3 restaurants, near Nairobi Hospital
7.8 out of 10 Good
7.8/10 Good

269 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Jakaya Kikwete Road, Opposite Provincial Police Headquarters, Nairobi, 00100
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
For families
  • Children stay free
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service

Room options

About this area

What's nearby

  • In Kilimani
  • Yaya Centre - 4 min drive
  • United Nations Office at Nairobi - 11 min drive
  • Nairobi National Park - 10 min drive
  • Thika Road Mall - 13 min drive

Getting around

  • Nairobi (WIL-Wilson) - 12 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 28 min drive
  • Syokimau Station - 26 min drive
  • Nairobi Station - 28 min drive
  • Syokimau SGR Railway Station - 31 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Lava Latte - 15 min walk
  • Java Upper Hill - 12 min walk
  • Total Club Hurlinghum - 15 min walk
  • Mandhari Restaurant - 12 min walk
  • Cheche Steakhouse - 7 min walk
Map

About this property

The Heron Hotel

The Heron Hotel is just 3.4 mi (5.5 km) from the airport and offers a shuttle (available 24 hours) for KES 25 per person one-way. You can indulge in deep-tissue massages, body wraps, or reflexology, and BASHASHA, one of 3 restaurants, serves light fare. An outdoor pool, a poolside bar, and a health club are other highlights at this upscale hotel. The helpful staff and central location get good marks from fellow travelers.

Languages

English, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age: 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Children's menu

What to do

  • Fitness classes
  • Golfing nearby

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An outdoor pool
  • Spa services
  • Sauna
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Accessible bathtub

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • 2 bathrooms
  • Shower only
  • Free toiletries
  • Hair dryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.

Dining

BASHASHA - This coffee shop specializes in Regional cuisine and serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
CASBAH - This bar serves lunch and dinner. Happy hour is offered. Open daily.
MDALASINI - This fine-dining restaurant serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KES 1500 per person
  • Airport shuttle service is offered for an extra charge of KES 25 per person (one-way)
  • Late check-out can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and staff at the property wear personal protective equipment.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.

Also known as

Heron Portico
Heron Portico Hotel
Heron Portico Hotel Nairobi
Heron Portico Nairobi
Heron Hotel Nairobi
The Heron Portico

Frequently asked questions

Does The Heron Hotel offer free cancellation for a full refund?
Yes, The Heron Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Heron Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Heron Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.
Are pets allowed at The Heron Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Heron Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by The Heron Hotel?
Yes, an airport shuttle is available. The charge is KES 25 per person one-way.
What are the check-in and check-out times at The Heron Hotel?
You can check in from 2:00 PM - midnight. Check-out time is 10 AM. Late check-out is available for a charge.
Is there an onsite casino at The Heron Hotel?
No, this hotel doesn't have a casino, but Lucky 8 Casino (4-min drive) is nearby.
What is there to do at The Heron Hotel and nearby?
Onsite recreation at The Heron Hotel includes aerobics. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a steam room. The Heron Hotel also has a garden.
Are there restaurants at or near The Heron Hotel?
Yes, there are 3 onsite restaurants, featuring alfresco dining and Regional cuisine.
What's the area around The Heron Hotel like?
The Heron Hotel is in Kilimani, a short 11-minute walk from Uhuru Park and 14 minutes' walk from Nairobi Hospital. Travelers say the area is safe.

Reviews

7.8

Good

8.4/10

Cleanliness

8.3/10

Staff & service

7.9/10

Amenities

7.9/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Poor

I wouldn’t recommend this hotel for solo female travellers. On check out, the hotel demanded additional payment, and the men behind the front desk displayed aggressive behaviour. It was dark and very early morning with no one around. They called in extra men and wouldn’t let me leave until I paid them around $400USD. I had already paid the hotel for my stay. It was a scary experience.
Verified Expedia guest review

10/10 Exceptional

Friendly staff. Rooms are big and have refrigerators, microwave, tea kettle. We enjoyed our stay. There’s also a pool and gym which we didn’t get to use. Can walk to CBD and arboretum from location
Merris, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

Good
Valerie, 1-night business trip
Verified Expedia guest review

6/10 Good

stephen, 2-night trip
Verified Expedia guest review

8/10 Very Good

The staff was very attentive and helpful. Room was spacious
Derrick, 4-night trip
Verified Expedia guest review

4/10 Fair

OK but not ideal for a good night's sleep
Whilst architecturally some nice touches, hotel did not send transfer for airport pick-up. When called, they said had no record. Not the case though. Most frustrating. Service was slow, albeit staff most friendly. Biggest issue was noise. The rooms are not well soundproofed at all. Very lo Iittle sleep.
CONOR, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff,clean,good food and conveniently located near Nairobi CBD.
Francis, 1-night trip
Verified Hotels.com guest review

4/10 Fair

No hot water, poor internet.
Internet was terrible. No hot water. I didn't take a hot shower for 3 days.
Malgorzata, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful place
5 Star with 5 stars in reserved......period
david, 5-night business trip
Verified Hotels.com guest review

8/10 Very Good

Staff and service was amazing here. But the internet was really slow in my room and kept disconnecting. The food also takes forever to come to your room and the water completely turned off on my last day here. Other than that it was a very pleasing stay but not exceptional
Abdi, 3-night trip
Verified Expedia guest review