Scandic Berlin Potsdamer Platz, Berlin

Neighborhood centrally located but too far from cafes and restaurants. Not a good area to walk in--safe but too dull.

The customer service of this hotel is extremely lacking. After myself and 2 coworkers stayed at the hotel I realized I was charged twice for seemingly the same 1 night. After calling and emailing them, I was told the second charge was for a no-show. Since I made the reservation for three rooms, and I needed to switch one of my coworkers last minute, I presented the hotels.com reservation receipt at check-in, which seemingly solved the confusion and they issued him a room. Three rooms booked and three rooms were checked into, so no problem right? I guess not. Now, after emailing and calling repeatedly, they have told me they would call me back after speaking to the manager....which has failed to occur.

No air conditioning in the rooms. Avoid in summer. It was in the 90s when we visited, and it was miserable. The climate control system doesn't allow guests to keep rooms cool when it's hot outside - even though it is magically able to keep the hotel lobby very comfortable. Otherwise a nice place - modern style, clean rooms, upscale fixtures, and a good restaurant and bar.

We really enjoyed our stay here. The hotel was very conveniently located--easy to get to the Brandenberg Tor, Tiergarten, and Holocaust memorial. The room was nice, and the value seemed good. The Scandinavian forest theme made it a little more interesting than your standard, sterile hotel :) We also enjoyed the breakfast at the restaurant. (Though it's not included in the room.) I would definitely stay here again.

We had 3 days in Berlin and this was a great location. Far enough from the hubbub to be quiet yet close enough to be convenient to public transportation and restaurants. The staff was courteous and helpful and spoke English well. The breakfast was a good value or it can be included in your room rate. This is a "green" hotel and does not have traditional air conditioning. The weather was quite warm during our stay, so this made it a bit uncomfortable, especially at night.