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The Westin Desert Willow Villas, Palm Desert, Palm Desert

4 stars4 stars
75 Willow RidgePalm DesertCA92260United States of America, 800-491-6126
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Outstanding4.6 / 5
Room
Great room
Location
Great location
Amenities
Great amenities
Pool
Great pool
537See all 537 Hotels.com reviews
From 895 reviewsTripAdvisor Traveller Rating

The Westin Desert Willow Villas, Palm Desert, Palm Desert

Hotel Info: 866-539-8117

from $149
  • One Bedroom Villa
  • One Bedroom Premium Villa
  • Deluxe Villa
  • Premium Villa

At a glance

Key facts

Hotel size

  • This hotel has 356 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is 10 AM
  • Express check-out
An adult age 18 or older must assume all liability for the booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking *

Other information

  • Smoke-free property

Also known as

  • Desert Westin Willow Villas
  • Westin Willow Villas Condo Desert
  • Westin Desert Willow Villas Hotel Palm Desert
  • Westin Desert Willow Villas Palm Desert Condo
  • Westin Desert Willow Villas Palm Desert
  • Desert Willow Villas
  • Desert Willow Westin
  • Westin Desert
  • Westin Desert Villas
  • Westin Desert Willow Villas
  • Westin Willow Desert Villas
  • Westin Willow Villas
  • Westin Willow Villas Condo

Policies

Guests must be at over 4 feet (122 cm) tall to access the water slide. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

Self parking costs USD 15 per night

Rollaway beds are available for an additional charge

Breakfast costs between USD 12 and USD 15 per person (approximately)

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Breakfast (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • Barbecue grills
Things to do
  • Number of outdoor pools - 3
  • Waterslide
  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Pool umbrellas
Working away
  • Business center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Multilingual staff
Facilities
  • Number of buildings/towers - 6
  • Year Built 2010
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Down comforter
  • Sofa bed
  • Egyptian-cotton sheets
  • Pillowtop mattress
Things to enjoy
  • Balcony or patio
  • Separate dining area
  • Separate living room
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Daily housekeeping

Special features

Dining

Agave Grill and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Basketball on site
  • Golf driving range on site
  • Playground on site
  • Volleyball on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

The Westin Desert Willow Villas, Palm Desert, Palm Desert’s small print

Also known as

  • Desert Westin Willow Villas
  • Westin Willow Villas Condo Desert
  • Westin Desert Willow Villas Hotel Palm Desert
  • Westin Desert Willow Villas Palm Desert Condo
  • Westin Desert Willow Villas Palm Desert
  • Desert Willow Villas
  • Desert Willow Westin
  • Westin Desert
  • Westin Desert Villas
  • Westin Desert Willow Villas
  • Westin Willow Desert Villas
  • Westin Willow Villas
  • Westin Willow Villas Condo

Policies

Guests must be at over 4 feet (122 cm) tall to access the water slide. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

Self parking costs USD 15 per night

Rollaway beds are available for an additional charge

Breakfast costs between USD 12 and USD 15 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 537 reviews

The Westin Desert Willow Villas, Palm Desert, Palm Desert
Outstanding5.0 / 5
The Quiet pool is a brilliant idea!
2 night romance trip
The Westin Desert Willow Villas, Palm Desert, Palm Desert
Excellent4.0 / 5
Great family spring vacation!
3 night family trip
The Westin Desert Willow Villas, Palm Desert, Palm Desert
Poor1.0 / 5
Request NOT block 8 or 9
We were very very disappointed. We stay at Westin regularly elsewhere and we're really looking forward to this trip to Palm Desert. They put us in the end block which was surrounded by construction and wind fences and all the employee parking lots. It was depressing. When we went check out we were asked how our visit was and we told them that block 9 should be given at a serious discount as even the BBQ area is at an end of a driveway , desolate, surrounded by 6 foot wind fences. Awful.( Although we wouldn't have seen the scorpion that joined us at the BBQ if it hadn't been at the end of construction zone!) They said "well next time you will know to request not blocks 8or 9." There will not be a next time especially at the price of this resort . The units are small , no where to spread out to unpack your suitcase, you access the deck by going through the master bedroom to a small walled in deck, the kitchen is so small you can barely cook without hitting your head on the microwave (it's set very low) and when you sit down to eat at the table you feel like you are eating in a basement suite from your college days. I guess we could have carried out plates out through the master bedroom to the deck. Word to the wise --- do not book block 8 or 9.
2 night family trip
The Westin Desert Willow Villas, Palm Desert, Palm Desert
Excellent4.0 / 5
Nice place - terrible service!
The level of customer service at check-in was incredibly disappointing. This was a busy weekend for the resort and as i was told many times but the staff they were at capacity. Apparently being "at capacity" means you can be rude and not help your guests. The person who initially checked us in spoke in a quiet voice and acted as if he was doing me a favor by checking me in and he wished he could be anywhere else in the world. He did not describe any of the amenities or services at the hotel. BUT he did try to stick me in a room that I did not want because they were "at capacity." After we saw the room that the person at check in deemed an upgrade my family and I were severely disappointed. We called the front desk immediately and were put on hold. We gave up and went back to the front desk and finally met with a very nice person who was happy to put us in the room we initially booked. Why did we get the run around? Who knows? Then we drove to the parking gate. I asked the attendant if we were supposed to have a pass to park int he lot. Well it should have been given to us at the front desk. Nope! Luckily he was nice enough to print it out for us there. While we waited . . . again. Check out was another nightmare. We asked if we could extend our check out by an hour or two. Because they were "at capacity" we got an extra half hour. Fine, until I went to check out and found that while I had to check out at 10:30 other guests were checking out at 3 or 4. Seriously!
2 night family trip
The Westin Desert Willow Villas, Palm Desert, Palm Desert
Good3.0 / 5
This is not a hotel per day. It is a time share.
This is more like apts than a hotel experience. When u walk in lobby, it has a king bed looking right at you.? Weird set up. Pool are barebones, but clean and well maintained. The price was right for what it is.
2 night romance trip

See all reviews

The Westin Desert Willow Villas, Palm Desert, Palm Desert

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