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Best Western Plus Palo Alto Inn & Suites, San Antonio

2.5 stars
12507 SW Loop 410San AntonioTX78224United States of America, 866-925-8648
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Excellent4.4 / 5
Breakfast
Tasty breakfast
Service
Fantastic service
Cleanliness
Clean
Wellness Area
Wellness & sports facilities could be improved
203See all 203 Hotels.com reviews
From 127 reviewsTripAdvisor Traveller Rating

Best Western Plus Palo Alto Inn & Suites, San Antonio

Hotel Info: 866-925-8648

from $81
  • Standard Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Accessible, Bathtub
  • Standard Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed
  • Standard Suite, 1 King Bed, Non Smoking, Kitchenette
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Accessible, Kitchenette
  • Suite, Multiple Beds
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed with Sofabed
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Double Room, 2 Queen Beds
  • Standard Suite, 2 Queen Beds, Non Smoking, Kitchenette
  • Standard Suite, 1 King Bed, Accessible, Bathtub
  • Standard Room, 1 King Bed, Accessible, Non Smoking
  • Presidential Suite, 1 King Bed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 75 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed (service dogs only)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

In the hotel

Food and drink
  • Free breakfast
Things to do
  • Indoor pool
  • Fitness facilities
Working away
  • 24-hour business center
  • One meeting room
Services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping

Recent reviews

Excellent 4.4 /5 from 203 reviews

Best Western Plus Palo Alto Inn & Suites, San Antonio
Outstanding5.0 / 5
Clean, spacious, great breakfast.
Great place to stay, and the breakfast had eggs, bacon and more.
1 night romance trip
Best Western Plus Palo Alto Inn & Suites, San Antonio
Poor1.0 / 5
Extremely disappointed
Customer service especially Jeannie and the other front desk check in associate was horrible. Will never visit another Best Western again for that very reason.
1 night family trip
Best Western Plus Palo Alto Inn & Suites, San Antonio
Excellent4.0 / 5
Refuse to accommodate customer.
Stayed with kids, I accidentally booked a single bed when I really needed a single bed with pullout. When I asked if I can pay difference to get room with pullout. I was told they couldn't do that. I'm the past, I've had hotels accommodate to customer's, in my case they didn't. Very disappointing to have kids sleep on floor.
2 night family trip
Best Western Plus Palo Alto Inn & Suites, San Antonio
Outstanding5.0 / 5
excellent
2 night trip with friends
Best Western Plus Palo Alto Inn & Suites, San Antonio
Poor1.0 / 5
Disinterested
We travelled 5 hours to reach this place with 2 families but unfortunately it was a disappointing experience. We arrived in the hotel 1300 hrs and told us that rooms were not available until 3pm. She just looked at us and no offers or any suggestions what to do considering that we do not know much of the area . Anyway, we went out and came back @ 3:15 pm . She gave us rooms, one in the first floor and other in the 2nd floor . We requested if we can be on the same floor cos we got kids and two elderly people .She said no more rooms available and just looked at us again . No other options made Feeling unwelcome,disinterested and unhelpful front desk staff "The Receptionist". Erica Gomez.She handed us the room cards . She did not even explain well what customers needs to know ..like what time is the breakfast time , wi -fi password.. Not helpful at all ..!Sorry .. The worst receptionist !!! Love your work lady !!Pls train your staff with good customer service !!!
2 night family trip

See all reviews

Best Western Plus Palo Alto Inn & Suites, San Antonio

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