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Ole Sereni, Nairobi

4.5-star4.5 stars
Mombassa RoadOpp. Zain offices / Parkside Tower, Nairobi18187-00500Kenya

Luxury hotel in Nairobi with 3 restaurants, 2 bars/lounges
  • Free WiFi and free parking
Very Good8.0
  • We had a great stay - actually, 3 stays over two weeks - at the Ole Sereni. Service was…May 16, 2018
  • I enjoy this hotel. Good service, comfortable, and the terrace overlooking the park is…Dec 19, 2017
105See all 105 Hotels.com reviews
From 1,438 reviewsTripAdvisor Traveller Rating

Ole Sereni, Nairobi

from $199
  • Deluxe Room, Park View
  • Superior Room, City View
  • Club Room, Park View

At a glance

Key facts

Hotel size

  • This hotel has 134 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 10 AM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. Guests who require guaranteed early check-in must book their stay to include the early check-in date. Other early check-in requests are subject to availability, and a fee equal to 50% of the daily room rate is charged. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free extended parking (limited)

Offsite

  • Shopping center shuttle *

  • Casino shuttle *
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Ecotours nearby
  • Winery attached
  • Pool umbrellas
  • Health club
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 3
  • Conference space size (feet) - 4650
  • Conference space size (meters) - 432
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2009
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Big Five Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.

Eagles Steakhouse - This steakhouse specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Waterhole Snack Bar - This bar specializes in international cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.

Ole Sereni, Nairobi’s small print

Also known as

  • Ole Sereni
  • Ole Sereni Hotel
  • Ole Sereni Hotel Nairobi
  • Ole Sereni Nairobi
  • Sereni
  • Ole - Sereni Hotel, Nairobi Hotel Nairobi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for KES 9000 kes per night

Buffet breakfast is offered for an extra charge of KES 2500 per person (approximately)

Airport shuttle service is offered for an extra charge of KES 1550.00 per person (one way)

Airport shuttle for children between the ages of 12 and 18 costs KES 1550.00 (one-way)

Casino shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Ole Sereni, Nairobi

Top spots nearby

Recommended by this property

  • Nairobi City Stadium (33-minute walk)
  • Nyayo National Stadium (33-minute walk)
  • Parliament Building (3.1 mi / 5 km)
  • Kenyatta International Convention Centre (3.1 mi / 5 km)
  • Nairobi National Park (3.8 mi / 6.2 km)

Getting around

  • Nairobi (WIL-Wilson) - 6 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 19 min drive
  • Free self parking
  • Free extended parking
  • Limited parking
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)

Recent reviews

Very Good 8.0 From 105 reviews

Ole Sereni, Nairobi
Exceptional10.0
A Gem in Nairobi
From check-in through check-out, our three was an exceptional experience. All staff we encountered were professional, friendly, attentive without being intrusive, helpful, courteous and executed great hospitality. We used the laundry service. It was excellent, reasonably price and timely. Food service was great from the Sunday brunch through our other meals on -site. Our room had an excellent view of the Nairobi National Park. Overall, an outstanding lodging experience.
Robert, us2 night family trip
Ole Sereni, Nairobi
Exceptional10.0
Don't miss this!
Amazing views from delicious water- hole restaurant and pool side.
Mallory, us1 night family trip
Ole Sereni, Nairobi
Very Good8.0
Ole Sereni Review
Room was great. Front desk service was fantastic. Concierge was very helpful. Only negative on service would be the customer service in the restaurant. Waited long periods of time for food and drink. At one point in my trip I decided to go later (after 9 PM) to the restaurant assuming it wouldn't take as long. I waited 1 hr and 15 minutes for my food.
Bryan, us6 night business trip
Ole Sereni, Nairobi
Poor2.0
Isolated issue by hotel left me room-less.
I stay at this hotel during each of my visits to Nairobi. It's comfortable, and I'll continue to book here when the price allows. However, on this reservation, I arrived to the hotel at 24 hours of travel - only to be asked to wait for almost an hour due to a obvious "issue" with my check in. By the time I was told what was really going on it was Midnight - and the staff confirmed that they had made a mistake and overbooked the hotel. I didn't have a room. The manager was apologetic and I do believe this was a mistake. They booked me at another hotel to accommodate - but I was lost hours of rest and had to re-arrange my schedule based on this. Additionally, the hotel they put me in was not entirely comparable in cost or amenities to the Ole Sereni. As mentioned, I'll stay here again - but am waiting for a refund from hotels.com since I did not get the hotel, service, etc that I paid for.
A Traveler, us1 night business trip
Ole Sereni, Nairobi
Good6.0
The air conditioner was off when I got into the room at midnight and it never cooled off! Hot night it was!
A Traveler, usOther trip

See all reviews

Ole Sereni, Nairobi

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