All hotels in Zihuatanejo, Guerrero, Mexico
1 room, 2 adults
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Hotel Zihua Caracol, Zihuatanejo

2.5 stars2.5 stars
Calle Adelita Sn Playa La MaderaZihuatanejoGRO40880Mexico, 800-491-6126
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Good3.6 / 5
  • Stayed 3 nights in mid March. Good price for the room but oh does it need a makeover in…Mar 21, 2017
  • Worked fine for us for a short stay. Must admit we are rather spoiled when we go on…Feb 25, 2016
46See all 46 Hotels.com reviews
From 49 reviewsTripAdvisor Traveller Rating

Hotel Zihua Caracol, Zihuatanejo

Hotel Info: 866-539-8117

from $53
  • Superior Room, 2 Double Beds
  • Standard Room, 2 Double Beds

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-10 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Hotel Zihua Caracol
  • Zihua Caracol

Policies

Parking height restrictions apply.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Christmas Eve (24 December) Gala Dinner per adult: MXN 1200
  • New Year's Eve (31 December) Gala Dinner per adult: MXN 1200
  • Resort fee: MXN 100 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Beach access
  • Business center/computer access
  • Internet access (may be limited)

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge of MXN 250

Rollaway beds are available for an additional charge

Cribs/Infant beds are available for an extra charge

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Barbecue grills
Things to do
  • Outdoor pool
  • Ecotours nearby
  • Golfing nearby
Working away
  • Business center
  • Number of meeting rooms - 3
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Garden
  • Picnic area

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
Things to enjoy
  • Individually furnished
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
Be entertained
  • TV
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • Access via exterior corridors

Special features

Dining

Terraza Burgados Grill - This restaurant overlooks the ocean. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Zihua Caracol, Zihuatanejo’s small print

Also known as

  • Hotel Zihua Caracol
  • Zihua Caracol

Policies

Parking height restrictions apply.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Christmas Eve (24 December) Gala Dinner per adult: MXN 1200
  • New Year's Eve (31 December) Gala Dinner per adult: MXN 1200
  • Resort fee: MXN 100 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Beach access
  • Business center/computer access
  • Internet access (may be limited)

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge of MXN 250

Rollaway beds are available for an additional charge

Cribs/Infant beds are available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 46 reviews

Hotel Zihua Caracol, Zihuatanejo
Good3.0 / 5
Friendly neighborhood hotel
The hotel was decent for the price. There is no view of the beach / bay from most rooms. The staff was very friendly. The hotel is located a little ways from the beach so the sounds were of vehicles and other neighborhood noises. Good choice for someone looking for a low cost, no frills room.
10 night romance trip
Hotel Zihua Caracol, Zihuatanejo
Poor1.0 / 5
Go across the street to "Sun and Moon"
Repairs were going on and it was dirty and noisy. There was no hot water! They did move us across the street after 3 days.
11 night trip with friends
Hotel Zihua Caracol, Zihuatanejo
Outstanding5.0 / 5
Ok place to stay, no frills
Room was small but comfortable, it works for a place to stay if you are more interested in getting out and exploring the area. Ac worked, showers were hot, pool was nice and staff was more than friendly.
3 night romance trip
Hotel Zihua Caracol, Zihuatanejo
Excellent4.0 / 5
The hotel was fine. The pool was great and the staff helpful;.
7 night trip with friends
Hotel Zihua Caracol, Zihuatanejo
Fair2.0 / 5
Beware!
We had booked in for one week and did not stay even one night. The room and hotel are in bad need of renovation - thankfully we found a room available at another hotel across the street for our first night. As we had prepaid and a refund was not available, we upgraded to one of their best suites at their sister hotel across the street for the balance of our stay (an additional $50 US per night). While better, this hotel is also in dire need of upgrading. The staff were working hard at cleaning and gardening but despite this our room had a rank smell (sewage?). We toughed it out for a few nights but ended up moving next door again to Hotel La Quinta Don Andres, a very nice and much newer property. On the plus side, the location of the hotel is good - across the street from Madera Beach and a ten minute walk into town, several restaurants close by.
7 night romance trip

See all reviews

Hotel Zihua Caracol, Zihuatanejo

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