Skip to main content.
All hotels in Zihuatanejo, Guerrero, Mexico
1 room, 2 adults

Hotel Zihua Caracol, Zihuatanejo

2.5-star2.5 stars
Calle Adelita Sn Playa La MaderaZihuatanejoGRO40880Mexico

Hotel with outdoor pool, near La Ropa Beach
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here


  • Dirty towels, over charged, infested with bees, walls crack and ceiling peeling, Aug 6, 2018
  • This would have been a salutary review if there wasn't a persistent smell of feces in the…Mar 27, 2018
66See all 66 reviews
From 54 reviewsTripAdvisor Traveller Rating

Hotel Zihua Caracol, Zihuatanejo

from $65
  • Standard Room, 2 Double Beds

What’s around Hotel Zihua Caracol, Zihuatanejo


  • In Colonia La Madera
  • La Ropa Beach - 10 min walk
  • Zihuatanejo Bay - 1 min walk
  • La Madera Beach - 2 min walk
  • Kioto Plaza - 5 min walk
  • Principal Beach - 9 min walk
  • Municipal Market - 11 min walk
  • Fisherman's Walk - 13 min walk

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 19 min drive
  • Free self parking

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-10 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Barbecue grills
Things to do
  • Outdoor pool
  • Ecotours nearby
  • Golfing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • 24-hour front desk
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers -
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
Things to enjoy
  • Individually furnished
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
Be entertained
  • TV
Stay connected
  • Free WiFi
  • Daily housekeeping
  • Access via exterior corridors

Special features


Terraza Burgados Grill - This restaurant overlooks the ocean. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Zihua Caracol, Zihuatanejo’s small print

Also known as

  • Hotel Zihua Caracol
  • Zihua Caracol


Parking height restrictions apply.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Christmas Eve (24 December) Gala Dinner per adult: MXN 1200
  • New Year's Eve (31 December) Gala Dinner per adult: MXN 1200
  • Resort fee: MXN 100 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Beach access
  • Business center/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room bottled water
  • Parking

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Late check-out can be arranged for an extra charge of MXN 250

Rollaway beds are available for an additional charge

Cribs/Infant beds are available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Good 7.0 From 66 reviews

Hotel Zihua Caracol, Zihuatanejo
Not a relaxing place
The rooms were not clean. No extra towels or blankets. You have to check in and out each time you leave . Toilets were clogged and no Hot water . The responsiveness of the personnel on resuming this issue was not exceptable. Location was good.
Frances, us7 night trip
Hotel Zihua Caracol, Zihuatanejo
Bad service
They had no one at night, the A/C broke we couldn't call because rooms don't have phone and no elevator and we where in a 3rd floor and they leave at 11pm .
Zaniath, us2 night family trip
Hotel Zihua Caracol, Zihuatanejo
It was ok......
Stayed 3 nights in mid March. Good price for the room but oh does it need a makeover in a bad way! Need new beds as they were awful as were the pillows. 1980's style tv although we peaked in other rooms and they were furnished a bit better than ours this place could be so much better with some time and money with a makeover. Breakfast was included in our stay and it was really good as we were able to order off the menu. They advertised a rooftop bar but it was never open the 3 days we were there. A short walk down to Madera beach, it was ok if you like dark brown sand! I don't so wasn't impressed with that particular beach. We did a day trip to Isla Iztapa which was awesome and a catamaran trip another day. Next trip will find something different. Would only recommend if you want pretty much bare bones minimum.
walter, us2 night romance trip
Hotel Zihua Caracol, Zihuatanejo
Worked fine for us for a short stay. Must admit we are rather spoiled when we go on vacation we tend to stay in higher end when trading through Rci but for extra days this was just fine.
Cathy, us2 night romance trip
Hotel Zihua Caracol, Zihuatanejo
Friendly neighborhood hotel
The hotel was decent for the price. There is no view of the beach / bay from most rooms. The staff was very friendly. The hotel is located a little ways from the beach so the sounds were of vehicles and other neighborhood noises. Good choice for someone looking for a low cost, no frills room.
Catherine, us10 night romance trip

See all reviews

Hotel Zihua Caracol, Zihuatanejo

Is the description of this hotel not correct? Tell us