Guests
All properties in Kuching, Sarawak, Malaysia

Pullman Kuching

Luxury hotel with spa, near Tun Jugah Shopping Center

  • Free WiFi

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Pullman Kuching
  • Pullman Kuching
  • Outdoor Pool
  • Poolside Bar
  • Pullman Kuching
Pullman Kuching. Image 1 of 112
1 / 112Pullman Kuching
1a Jalan Mathies, Kuching, 93100, Sarawak, Malaysia
8.2.Very Good.
  • The property is nice. The staff are courteous and professional

    Dec 10, 2019

  • Hotel was quite new and everything works. However, at check-in, we were told there's a…

    Oct 29, 2019

See all 214 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Safe
Dining options
Quiet

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities
    • Pool
    • Free WiFi
    • Airport transfer
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 389 guestrooms
    • Daily housekeeping
    • 2 restaurants and bar/lounge
    • Full-service spa
    • Outdoor pool
    • Breakfast available

    For families

    • Cribs/infant beds (surcharge)
    • Rollaway/extra beds (surcharge)
    • Separate bathtub and shower
    • Free toiletries
    • Terrace
    • Daily housekeeping

    What’s around

    • Heart of Kuching
    • Tun Jugah Shopping Center - 4 min walk
    • Riverside Shopping Complex - 6 min walk
    • Plaza Merdeka - 13 min walk
    • Kuching Waterfront - 14 min walk
    • Vivacity Megamall - 3 mi / 4.8 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Room, 1 King Bed
    • Superior Room, 1 King Bed
    • Superior Twin Room, 2 Twin Beds
    • Deluxe Twin Room, 2 Twin Beds
    • Family Room, Multiple Beds
    • Executive Room, 1 King Bed
    • Executive Suite, 1 King Bed
    • Executive Twin Room, 2 Twin Beds
    • Superior Room, 2 Twin Beds (Executive Floor)

    What’s around

    Landmarks

    • Heart of Kuching
    • Tun Jugah Shopping Center - 4 min walk
    • Riverside Shopping Complex - 6 min walk
    • Plaza Merdeka - 13 min walk
    • Kuching Waterfront - 14 min walk
    • Vivacity Megamall - 3 mi / 4.8 km
    • City One Shopping Mall - 3.2 mi / 5.1 km
    • Friendship Park - 4.1 mi / 6.6 km
    • Kuching Boulevard Shopping Complex - 4.4 mi / 7.1 km
    • Cat Museum - 5.1 mi / 8.2 km

    Getting around

    • Kuching Intl. Airport (KCH) - 10 min drive
    • Airport drop-off service
    map
    See on map
    1a Jalan Mathies, Kuching, 93100, Sarawak, Malaysia

    At a glance

    Hotel size

    • This hotel has 389 rooms
    • This hotel is arranged over 23 floors

    Arriving/leaving

    • Check-in time 3 PM-noon
    • Check-out time is noon
    • Express check-in

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

    Children

    • Up to 10 children stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets not allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport drop off (available 24 hours)*

    Parking

    • Wheelchair-accessible parking on site
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 2 restaurants
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Poolside bar
    • 24-hour room service

    Things to do

    • Outdoor pool
    • Health club
    • Full-service spa
    • Spa treatment room(s)
    • Spa tub
    • Sauna

    Working away

    • Business center
    • Conference space
    • One meeting room

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services

    Facilities

    • Elevator
    • Designated smoking areas
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible parking
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible registration desk
    • Grab bar - near toilet
    • Bathroom emergency pull cord

    Languages Spoken

    • Chinese
    • English
    • Indonesian
    • Malay

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Coffee/tea maker
    • Iron/ironing board

    Things to enjoy

    • In-room massage available

    Freshen up

    • Partially open bathroom
    • Jetted bathtub
    • Free toiletries
    • Hair dryer

    Be entertained

    • Satellite TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Spa

    Guests can pamper themselves with a trip to the onsite spa, which has 7 treatment rooms. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including reflexology.

    Dining

    Puzzle - This restaurant serves breakfast, lunch, and dinner.

    Nu Er Hong - This restaurant serves lunch and dinner.

    Awards and affiliations

    This property has signed the UNESCO Sustainable Tourism Pledge.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    • Buffet breakfast is offered for an extra charge of MYR 52 for adults and MYR 26 for children (approximately)
    • Airport shuttle service is offered for an extra charge of MYR 95 per vehicle

    Children and extra bedsPay at property

    • Cribs/infant beds are available for MYR 50.0 per stay
    • Rollaway beds are available for MYR 150.0 per night

    Pool, spa, and gym (if applicable)Pay at property

    • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels).

    Policies

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash.

    Also known as

    • Kuching Pullman
    • Pullman Kuching Kuching
    • Pullman Kuching Hotel Kuching
    • Pullman Hotel Kuching
    • Pullman Kuching
    • Pullman Kuching Hotel Kuching
    • Pullman Kuching Sarawak
    • Pullman Kuching Hotel
    • Pullman Kuching Sarawak
    • Pullman Kuching Hotel

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Pullman Kuching does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's an outdoor pool.
    • Sorry, pets aren't allowed.
    • You can check in from 3 PM - noon. Check-out time is noon. Express check-in is available.
    • Yes, there are 2 onsite restaurants. Nearby restaurants include Tribal Stove (4-min walk), Lyn's Thandoori Restaurant (5-min walk), and Grappa (5-min walk).
    • Yes, a shuttle from the hotel to the airport is available. The charge is MYR 95 per vehicle.
    • Pullman Kuching has a spa and an outdoor pool, as well as a health club.
    8.2.Very Good.
    • 8.0.Very Good

      Close to riverfront and town centre. It's quiet and away from the noise but close enough to get to. The food court at UTC was nice and has good variety

      4 night family trip, Sep 4, 2019

      Verified Expedia guest review

    • 4.0.Fair

      no wardrobe in the room and fridge is not working and a lot of flies in the dinning area linen in the room were not changed for 5 days till we complained

      8 night family trip, Apr 9, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Very nice property and the staff at Reception, Restaurant and House-keeping all did an excellent job to make our stay a very satisfying one. Next to the hotel, within two blocks is the best Seafood Restaurant TOPSPOT, 200 meters walk down the road is the Waterfront of Kuching. There couldn't be a better location for a 3 nights vacation to Sarawak!

      Tauhid, 3 night family trip, Jan 29, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      The hotel is well kept and the staff very friendly. The hotel room temperature could not be controlled and as such I was frozen most of the time.

      Patrick, 2 night business trip, Dec 13, 2018

      Verified Expedia guest review

    • 8.0.Very Good

      No hot water in the shower or bath. Beautiful room. Got upgraded when we arrived. Staff were very friendly.

      Christa, 1 night trip, Oct 1, 2018

      Verified Expedia guest review

    • 2.0.Poor

      Asking for an extra chair or cutlery is difficult, expect to wait over 10 minutes even when the hotel is in lockdown and there arent many guests at all. The cutlery will need to be washed, every time we received the bowls, spoon or forks, it was always dirty. Bottled water not replenished in the room and when you go to the lobby to ask for some water, you can also wait for over 10 minutes for the water. Bathroom is outdated and old, needs refurbishment, expect the water for shower to be warm after 15 minutes of turning the tap on.

      GC, 4 night romance trip, Mar 16, 2020

      Verified Expedia guest review

    • 8.0.Very Good

      overall is good, only the location a little bit far from shopping area

      Haziman, 2 night business trip, Mar 1, 2020

      Verified Hotels.com guest review

    • 8.0.Very Good

      Very good, bed comfortable, view great especially night time, breakfast ok, good location, pool nice.

      Sue, 5 night trip, Mar 1, 2020

      Verified Hotels.com guest review

    • 8.0.Very Good

      Pleasant overnight stay

      Jennet, 1 night family trip, Feb 28, 2020

      Verified Expedia guest review

    • 8.0.Very Good

      Excellent room, food sucks real bad!

      The lobby was modernly designed with excellent natural lighting coming from the sun. I wasn’t greeted with a smile as I was checking in,although it would be nice for the front desk to just say good morning or even a hi. The room was gorgeous and super comfortable and very clean. After settling in, I decided to have a light meal or early lunch at the restaurant below (where they serve breakfast), and I ordered a simple Malaysian dish which is their special fried rice. It took almost 1 hour for them to prepare the meal and when it arrived, I would expect it to be breathtakingly delicious, but instead it was the most HORRIBLE food I have ever tasted in a 4-5 star hotel! The rice was cold, hard to chew or even to swallow it! The satay was chewy, and soooooo oily! I had to eat them as I was too tired from the travel to even go out and eat. Even the coffee was horrible! I did not even have their breakfast the next morning, as I don’ t want it to spoil my day. Overall, my stay was comfortable but do not eat anything from their kitchen...better go out and eat out.

      1 night business trip, Feb 28, 2020

      Verified Hotels.com guest review

    See all 214 reviews