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Aldea Thai Luxury Condohotel by Mistik, Playa del Carmen

4 stars4 stars
Calle 28 entre Calle 26 yAv Cozumel Col Centro, Playa del CarmenQROO77710Mexico, 800-491-6126
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Good3.9 / 5
Room
Room is all right
Location
Great location
Vibe
Awesome vibe
Cleanliness
Could use a good cleaning
89See all 89 Hotels.com reviews
From 372 reviewsTripAdvisor Traveller Rating

Aldea Thai Luxury Condohotel by Mistik, Playa del Carmen

Hotel Info: 866-539-8117

from $140
  • Suite, 2 Bedrooms (Master)
  • Junior Suite, 1 King Bed
  • Luxury Suite, 1 Bedroom
  • Penthouse, 2 Bedrooms

At a glance

Key facts

Hotel size

  • This hotel has 52 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation.
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

In the hotel

Things to do
  • Outdoor pool
  • 24-hour fitness facilities
  • Spa services on site
  • Use of nearby fitness center (discount)
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2009
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Recreation

On Site

  • Scuba diving on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Recent reviews

Good 3.9 /5 from 89 reviews

Aldea Thai Luxury Condohotel by Mistik, Playa del Carmen
Fair2.0 / 5
Underwhelming
Pro: ++ great location + refreshing Thai them + clean room Con: --- noisy AC: now this is a deal breaker. Unless you knock yourself out with tequila, it's going to wake you up multiple times at night. Make sure to switch rooms or ask for refund if you get one of those. -- flawed bathroom: the vent fan is loud, the toilet is leaking and requires you to throw tissues into a basket after you wipe your a*s. -- horrible wifi. Pour yourself a drink when a web page is loading. - inadequate front desk service. They didn't follow up proactively after we expressed our above concerns, and we basically had to press on them to do something. They sent us a plumber and a fan eventually. Overall: I would personally not pay over 200 for the room. Make sure to get a deal thru advanced booking otherwise don't bother.
4 night romance trip
Aldea Thai Luxury Condohotel by Mistik, Playa del Carmen
Good3.0 / 5
Not recommended.
The hotel did not have keys to the room for two days. Every time we wanted to get into our room we had to go find a maintenance person. If you have a guest they charge you $30 or $60 if they stay over night. The hotel does not have beach access, you would need to pay $45 extra if you want to use the beach.
Other trip
Aldea Thai Luxury Condohotel by Mistik, Playa del Carmen
Good3.0 / 5
Beware of over-charges
Clean, modern room but TWO GLARING flaws... Clearly the front desk wanted to give us a tour at check-in, IE, time-share, but quickly stopped when I shut them down. What really ticked me off though, are the stupid plastic bracelets they make you wear at check-in, like you're in a hospital or something. They said we HAD to wear them tpo get access to the hotel. THEN they charged us $15 bucks each for a "replacement" bracelet saying we did not have it on at check-out. We had just cut them off when we left our room for the airport. I don't like petty hotels that pad their bill with false charges. There are too many other choices than this place.
1 night business trip
Aldea Thai Luxury Condohotel by Mistik, Playa del Carmen
Fair2.0 / 5
Would not return to this hotel
The hotel was pretty nice but I would not stay here again. The pool was under construction (railings) and was basically not usable due to the noise of a sander ALL day long. They should have cut the pieces of wood, sanded them elsewhere, and then installed them to the railings. The first night we also had multiple parties in the hotel that went on until 6am. We are all for having a good time, but screaming at 6am is a little much. The customer service desk was not very helpful regarding either of the issues.
2 night romance trip
Aldea Thai Luxury Condohotel by Mistik, Playa del Carmen
Poor1.0 / 5
IT WAS LIKE STAYING IN A PRISON!
Worst hotel ever! Do not be fooled! Here's a break down of how it is to stay here: They give you a wristband upon check in. It is MANDATORY to keep this ugly bright green wristband on your wrist during your entire stay so that you can get in and out of the hotel. They have an insanely strict guest policy. Your guests must check in and leave their ID's at the front desk to get a temporary green wrist band, but they can only visit from 10am-7pm. Any guests past 7pm will result in your room being charged $75 for the day. This is super inconvenient when you want to pregame before a party, or simply hang out with friends. It felt like we were being watched at all times. To have absolutely no freedom while on vacation is a huge bust! This place is not worth the money, they do not pride themselves in hospitality, I would never ever recommend staying here. I suggest the BE PLAYA hotel, they treated us like royalty.
3 night trip with friends

See all reviews

Aldea Thai Luxury Condohotel by Mistik, Playa del Carmen

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