Rio Serrano Hotel + Spa

Photo gallery for Rio Serrano Hotel + Spa

Primary image
Indoor pool
Indoor pool
Indoor pool
Superior Double or Twin Room, Mountain View | Premium bedding, down duvets, pillow-top beds, minibar

Overview of Rio Serrano Hotel + Spa

Rio Serrano Hotel + Spa

4.0 star property
4-star hotel with spa, near Serrano River

8.6/10 Fabulous

241 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is €289
Price available on 03/10/2022
Map
Torres Del Paine, Sector Pueblito Serrano, Torres Del Paine, Magallanes, 6170000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • 24-hour health club
  • Sauna
  • Coffee shop/cafe
  • Conference centre
  • 4 meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Free cots/infant beds
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this property

Rio Serrano Hotel + Spa

4-star family-friendly hotel by the river, rejuvenated in 2019
At Rio Serrano Hotel + Spa, you can look forward to a free breakfast buffet, a free daily manager's reception and a terrace. Treat yourself to some rest and relaxation at KOLAF, the on-site spa. The on-site Regional cuisine restaurant, Kaienk Restaurant, features garden views and light fare. Yoga classes and Pilates classes are offered at the 24-hour health club; other things to do include horse riding. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a shopping centre on site and a firepit.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • A banquet hall, laundry services and a TV in the lobby
  • A lift, a reception hall and access to a nearby indoor pool
  • Guest reviews give good marks for the dining options, bar and location
Room features
All guest rooms at Rio Serrano Hotel + Spa boast comforts, such as premium bedding and Laptop workspace, as well as amenities, such as complimentary wireless Internet access and safes.
Other amenities include:
  • Highchairs, free infant beds and travel cots
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers and designer toiletries
  • Wardrobes/cupboards, heating and daily housekeeping

All-inclusive

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks and beverages included

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 15 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 15 days prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 50+ Mbps; 2-device limit)

Parking

  • Free uncovered on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Playground
  • Children's menu
  • Children's games
  • Toys

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Horse riding/hire
  • Shopping
  • Access to nearby indoor pool
  • Mountain climbing nearby
  • Ski area nearby
  • Snowboarding nearby
  • Fishing nearby

Working away

  • 4 meeting rooms
  • Computer station
  • Co-working spaces
  • Conference centre (635 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 2001
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • 24-hour health club
  • An indoor pool
  • Shopping centre on site
  • Arcade/games room
  • Full-service spa
  • Sauna

Accessibility

  • Wheelchair accessible
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Home comfort

  • Heating (climate-controlled)
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps and 2-device limit)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps

Special features

All-inclusive

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks and beverages included

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, KOLAF. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Kaienk Restaurant – Overlooking the garden, this restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Dickson – This bar overlooks the garden. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport, along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 15 days prior to check-in.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Río Serrano Hotel Torres Del Paine
Río Serrano Hotel
Río Serrano Torres Del Paine
Río Serrano
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Does Rio Serrano Hotel + Spa offer free cancellation for a full refund?
Yes, Rio Serrano Hotel + Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Rio Serrano Hotel + Spa?
As of 2 October 2022, prices found for a 1-night stay for 2 adults at Rio Serrano Hotel + Spa on 3 October 2022 start from €289, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Rio Serrano Hotel + Spa?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Rio Serrano Hotel + Spa?
Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Rio Serrano Hotel + Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Rio Serrano Hotel + Spa?
Yes, there's free self parking. Parking spaces may be limited. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Rio Serrano Hotel + Spa?
You can check in from 4:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Rio Serrano Hotel + Spa and nearby?
Have fun during the warmer months with activities such as horse riding. Additional recreation on-site includes aerobics , pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Rio Serrano Hotel + Spa also has a 24-hour health club, a sauna and an arcade, as well as a garden and access to a nearby indoor pool.
Are there restaurants at or near Rio Serrano Hotel + Spa?
Yes, Kaienk Restaurant offers Regional cuisine and garden views.
What's the area around Rio Serrano Hotel + Spa like?
Rio Serrano Hotel + Spa is located on the waterfront, a short 5-minute walk from Torres del Paine National Park and 5 minutes' walk from Serrano River. Travellers say that this hotel is in a good location.

Overall score and ratings

8.6

Fabulous

9.3/10

Cleanliness

8.5/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Exceptional

Beautiful views, comfortable appointments and delicious food.
Tim, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect Gateway to Torres Del Paine
Stayed 4 nights at Rio Serrano. Beautiful hotel and spa, great food and amazing staff. Everyone was super attentive from the bartenders to waitstaff to front desk, managers and especially the tour guides/organizers. They took care of everything. Horseback riding on the property was really fun too. I would stay again and highly recommend.
Rio Serrano full day Base of the Torres trek was the highlight. Tour guides Olafo and Claudia were great.
Andrew, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

We booked a room for three people and the manager pretended that all of us should share one bed . It was told aftwr several requests with no answers at all. At 10 pm the manager still was arguing while all we wanted was to go bed. I had never had such a terrible situation in a 300 usd hotel.
alejandro, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Beautiful view, close to Torres del Paine National Park.
Ximena, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

After staying at several hotels in the national park, Rio Serrano is the best overall. Great view, friendly staff, and delicious dinners. I do recommend a superior room as we did try both options. DON’T waste your money on staying at Explora.
Jordan, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Superb luxuriou hotel in 3most ideal location
Mahmood, 4-night family trip
Verified Expedia guest review

4/10 Fair

don, 4-night trip
Verified Expedia guest review

8/10 Very good

Stay for the location
Nicholas, 1-night trip
Verified Hotels.com guest review

2/10 Poor

This experience was the worse of my stay in Chile, the place is beautiful but the staff and service is just horrible. They are absolutely rigid and inflexible and do nothing To accommodate clients needs. One day we had a tour with the company( their own company) and we were told we had to put out orders before 9 pm, so we did, all orders were out, we came back at 9:05 pm because their tour company was late and they refuse to serve the food that was already cooked and served inside the kitchen. The restaurant was full of people still eating and we could see all of our dishes inside served already but still they refused to give it to us. We had to have a big fight and offer $1000 bribe for them to give us the food that was already cooked and served. Their attitude and service was horrible This is just one example but there were many more. The staff seemed truly unhappy and miserable working there, specially the waiters, Rude, not polite and I would never go back to this place.
Yerlin, 3-night trip with friends
Verified Expedia guest review