All hotels in Torres Del Paine, Chile
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Hotel Río Serrano, Torres Del Paine

4 stars4 stars
Torres Del PaineSector Pueblito Serrano, Torres Del PaineMagallanesChile
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Excellent4.2 / 5
Room
Great room
Location
Great location
Amenities
Great amenities
Vibe
Awesome vibe
55See all 55 Hotels.com reviews
From 744 reviewsTripAdvisor Traveller Rating

Hotel Río Serrano, Torres Del Paine

from $241
  • Standard Double Room (All Inclusive)
  • Standard Triple Room, 3 Bedrooms (All inclusive)
  • Standard Twin Room (All Inclusive)
  • Superior Double Room (All Inclusive)
  • Superior Twin Room, 2 Double Beds (All Inclusive)
  • Superior Twin Room, 2 Double Beds
  • Premium Double Room, Mountain View
  • Standard Twin Room
  • Superior Double Room
  • Standard Double Room
  • Standard Triple Room

At a glance

Key facts

Hotel size

  • This hotel has 95 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-10 AM
  • Check-out time is 11 AM
  • Express check-in
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Cruise terminal shuttle *

Parking

  • Free self parking (limited)

  • Free nearby parking

  • RV/bus/truck parking

Offsite

  • Area shuttle within 200 km *

  • Theme park shuttle *

Other information

  • Smoke-free property

Also known as

  • Río Serrano
  • Río Serrano Hotel
  • Río Serrano Hotel Torres Del Paine
  • Río Serrano Torres Del Paine
  • Hotel Río Serrano Torres Del Paine

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Rollaway beds are available for CLP 65000.00 per day

Airport shuttle service is offered for an extra charge of CLP 60000 per person (roundtrip)

Airport shuttle for children between the ages of 3 and 12 costs CLP 45000.00 (roundtrip)

Cruise ship terminal shuttle service is offered for an extra charge

Area shuttle and theme park shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Free reception
Things to do
  • Spa services on site
  • Fishing on site
  • Horse riding/rental on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Arcade/game room
  • Billiards or pool table
Working away
  • 24-hour business center
  • Number of meeting rooms - 4
  • Meeting rooms 4
  • Conference space size (feet) - 646
  • Conference space size (meters) - 60
  • Conference center
  • Computer station
Services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2001
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Designer toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Kaiken Restaurant - Overlooking the garden, this buffet restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Hotel Río Serrano, Torres Del Paine’s small print

Also known as

  • Río Serrano
  • Río Serrano Hotel
  • Río Serrano Hotel Torres Del Paine
  • Río Serrano Torres Del Paine
  • Hotel Río Serrano Torres Del Paine

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Rollaway beds are available for CLP 65000.00 per day

Airport shuttle service is offered for an extra charge of CLP 60000 per person (roundtrip)

Airport shuttle for children between the ages of 3 and 12 costs CLP 45000.00 (roundtrip)

Cruise ship terminal shuttle service is offered for an extra charge

Area shuttle and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 55 reviews

Hotel Río Serrano, Torres Del Paine
Outstanding5.0 / 5
I was delighted to meet Cynthia who was a charming host. She took time and patience to share her experiences in Chile with us. Also Matthias the excursion leader was informative and enthusiastic. he shared his vision of the transformation of consciousness of people towards a kinder, environmentally friendly planet. Kudos to rio for hiring such inspiring young people
2 night trip with friends
Hotel Río Serrano, Torres Del Paine
Outstanding5.0 / 5
Fantastic staff and views!
Everyone at the hotel offered amazing customer service. The hotel was much nicer than I expected from some other reviews that I had read. Our room on the second floor had a spectacular view of the Torres del Paine. We opted out of the very expensive all-inclusive package and did our own day trips with our rental car, yet they were extremely helpful in advising us on getting to places, weather, timing, etc. Our biggest complaint was that the box lunch they offered for day-trippers not participating in their tours was very expensive and of poor quality.
4 night trip with friends
Hotel Río Serrano, Torres Del Paine
Outstanding5.0 / 5
Everything was perfect!
We really enjoyed our stay in Rio Serrano: everything was excellent, starting with the friendly staff and especially Ingrid. She was eager to help-you could tell that she is enjoying what she is doing. The chick-in and check-out was quick. Almost everybody spoke English, we had no problem communicating during our stay. Very nice clean hotel, very comfortable rooms, good breakfast and dinner buffet-style. The surrounding was beautiful, the weather was perfect, so nothing to complain about!
3 night trip with friends
Hotel Río Serrano, Torres Del Paine
Excellent4.0 / 5
Great hotel, great scenery when it isn't cloudy.
We enjoyed this hotel and our stay. My dad was in the area here more than 35 years ago, so he noticed the changes and noticed the receding glaciers.
2 night family trip
Hotel Río Serrano, Torres Del Paine
Outstanding5.0 / 5
We love this hotel.
Wow.....,in Torres del Paine........the best option.
2 night romance trip

See all reviews

Hotel Río Serrano, Torres Del Paine

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