All hotels in Torres Del Paine, Chile
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Hotel Río Serrano, Torres Del Paine

4 stars
Torres Del PaineSector Pueblito Serrano, Torres Del PaineMagallanesChile, ‏800-491-6126
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Excellent4.1 / 5
Location
Great location
Breakfast
Tasty breakfast
Bar and Beverages
Bar is awesome
Value for money
Poor value for money
42See all 42 Hotels.com reviews
From 597 reviewsTripAdvisor Traveller Rating

Hotel Río Serrano, Torres Del Paine

Hotel Info: 866-539-8117

from $300
  • Standard Double Room (All Inclusive)
  • Standard Triple Room, 3 Bedrooms (All inclusive)
  • Standard Twin Room (All Inclusive)
  • Superior Double Room (All Inclusive)
  • Superior Twin Room, 2 Double Beds (All Inclusive)
  • Superior Twin Room, 2 Double Beds
  • Standard Twin Room
  • Superior Double Room
  • Standard Double Room
  • Standard Triple Room

At a glance

Key facts

Hotel size

  • This hotel has 95 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-10 AM
  • Check-out time is 11 AM
  • Express check-in
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Cruise terminal shuttle *

Parking

  • Free self parking (limited)

  • Free nearby parking

  • RV/bus/truck parking

Offsite

  • Area shuttle within 200 km *

  • Theme park shuttle *

Other information

  • Smoke-free property

Also known as

  • Río Serrano
  • Río Serrano Hotel
  • Río Serrano Hotel Torres Del Paine
  • Río Serrano Torres Del Paine
  • Hotel Río Serrano Torres Del Paine

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Deposit: CLP 70000.00 per night

Optional extras

Rollaway beds are available for CLP 100000 per day

Airport shuttle service is offered for an extra charge of CLP 63025 per person (one way)

Airport shuttle for children between the ages of 3 and 12 costs CLP 63025.00 (one-way)

WiFi is available in guestrooms for CLP 9000.00 per stay (rates may vary)

Cruise ship terminal shuttle service is offered for an extra charge

Area shuttle and theme park shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
  • Free reception
Things to do
  • Fishing on site
  • Horse riding/rental on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Arcade/game room
  • Billiards or pool table
Working away
  • 24-hour business center
  • Number of meeting rooms - 4
  • Meeting rooms 4
  • Conference space size (feet) - 646
  • Conference space size (meters) - 60
  • Conference center
  • Computer station
Services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2001
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Stay connected
  • Desk
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Kaiken Restaurant - Overlooking the garden, this buffet restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Hotel Río Serrano, Torres Del Paine’s small print

Also known as

  • Río Serrano
  • Río Serrano Hotel
  • Río Serrano Hotel Torres Del Paine
  • Río Serrano Torres Del Paine
  • Hotel Río Serrano Torres Del Paine

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Deposit: CLP 70000.00 per night

Optional extras

Rollaway beds are available for CLP 100000 per day

Airport shuttle service is offered for an extra charge of CLP 63025 per person (one way)

Airport shuttle for children between the ages of 3 and 12 costs CLP 63025.00 (one-way)

WiFi is available in guestrooms for CLP 9000.00 per stay (rates may vary)

Cruise ship terminal shuttle service is offered for an extra charge

Area shuttle and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 42 reviews

Hotel Río Serrano, Torres Del Paine
Outstanding5.0 / 5
Everything was perfect!
We really enjoyed our stay in Rio Serrano: everything was excellent, starting with the friendly staff and especially Ingrid. She was eager to help-you could tell that she is enjoying what she is doing. The chick-in and check-out was quick. Almost everybody spoke English, we had no problem communicating during our stay. Very nice clean hotel, very comfortable rooms, good breakfast and dinner buffet-style. The surrounding was beautiful, the weather was perfect, so nothing to complain about!
3 night trip with friends
Hotel Río Serrano, Torres Del Paine
Excellent4.0 / 5
Great hotel, great scenery when it isn't cloudy.
We enjoyed this hotel and our stay. My dad was in the area here more than 35 years ago, so he noticed the changes and noticed the receding glaciers.
2 night family trip
Hotel Río Serrano, Torres Del Paine
Outstanding5.0 / 5
We love this hotel.
Wow.....,in Torres del Paine........the best option.
2 night romance trip
Hotel Río Serrano, Torres Del Paine
Good3.0 / 5
Cheap Skate Hotel Masquerading as Minimalist Luxur
This hotel is extremely over rated, and over priced. The view from the room was awesome. Thats about all I can say positive about this place. First the room was not as described on hotels.com. I booked a room with a balcony. The room had no balcony. When I inquired about this I was told the description was a mistake and while there are rooms worth balconies they are the same price as the non balcony room so I had supposedly paid the correct rate for the room given. I'm pretty site the size listed is incorrect as well. There are no tvs or clocks in the room and while they have wifi only in the public areas it never worked faster than a trickle. About the only option for food nearby is the hotel buffet. This buffet is $40 usd per person for lunch and dinner and pretty bland. If you want a no frills hotel you can book a similar style for a lot cheaper. Besides the good view this place provides nothing for the price.
2 night romance trip
Hotel Río Serrano, Torres Del Paine
Outstanding5.0 / 5
Amazing
We drove from El Calafate and got stuck 7hrs at the border because Chile customs decided to go on strike. It was our aniversary and we showed up very tired and didn't expect such a nice surprise. We arrived and they gave us two glasses of Pisco, the upgraded our room to one with a balcony and an amazing view, there horses roaming around outside, a fire burning, it was perfect. Then we shared an amazing dinner, great wine and had a great time there! I was def recommend it. It is just outside the park, but a quick drive back into the park and you're there. Next time I'm bringing my fly fishing rod!
1 night romance trip

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Hotel Río Serrano, Torres Del Paine

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