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Hotel Río Serrano, Torres Del Paine

4-star4 stars
Torres Del PaineSector Pueblito Serrano, Torres Del PaineMagallanesChileGreat location! See map

Mountain hotel in Torres Del Paine with restaurant, conference center
  • VIPVIP properties

    VIP properties have been recognized for offering exceptional service to our customers.

  • Free buffet breakfast, free WiFi, and free parking
Great amenities
Fantastic service
Great location
Value for money
Value for money could be better
82See all 82 reviews
From 924 reviewsTripAdvisor Traveller Rating

Hotel Río Serrano, Torres Del Paine

from $198
  • Superior Twin Room, 2 Double Beds
  • Standard Triple Room
  • Standard Double Room
  • Standard Twin Room
  • Superior Double Room
  • Standard Double Room (All Inclusive)
  • Standard Twin Room (All Inclusive)
  • Superior Double Room (All Inclusive)
  • Superior Twin Room, 2 Double Beds (All Inclusive)
  • Standard Triple Room, 3 Bedrooms (All inclusive)
  • Premium Double Room, Mountain View

At a glance

Key facts

Hotel size

  • This hotel has 95 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 4 PM-10 AM
  • Check-out time is 11 AM
  • Express check-in

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Cruise terminal shuttle *


  • Free self parking (limited)

  • Free nearby parking

  • RV/bus/truck parking


  • Area shuttle within 200 km *

  • Theme park shuttle *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Free reception
Things to do
  • Spa services on site
  • Fishing on site
  • Horse riding/rental on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Arcade/game room
  • Billiards or pool table
Working away
  • 24-hour business center
  • Meeting rooms 4
  • Conference space size (feet) - 646
  • Conference space size (meters) - 60
  • Conference center
  • Computer station
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built 2001
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Accessible bathroom
  • In-room accessibility

In the room

Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Designer toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe

Special features


Kaiken Restaurant - Overlooking the garden, this buffet restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Hotel Río Serrano, Torres Del Paine’s small print

Also known as

  • Río Serrano
  • Río Serrano Hotel
  • Río Serrano Hotel Torres Del Paine
  • Río Serrano Torres Del Paine
  • Hotel Río Serrano Torres Del Paine


Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Rollaway beds are available for CLP 65000.0 per day

Area shuttle and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Río Serrano, Torres Del Paine


  • On the waterfront
  • Glacier Grey - 15.9 mi / 25.5 km
  • Salto Grande - 16.1 mi / 25.9 km
  • Cerro Tenerife - 17.7 mi / 28.5 km

Getting around

  • Free self parking
  • Free parking nearby
  • Limited parking
  • RV, bus, and truck parking
  • Area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)

Recent reviews

Superb 9.0 From 82 reviews

Hotel Río Serrano, Torres Del Paine
Very Good8.0
Experience the Park
If you want to be right near, practically in the can't beat this place. I had a hard time equating the value to price I paid but the more time I spent, the more I appreciated the place. It is expensive because it is in such a remote location. They do a lot of activities and have very helpful staff. No TV in room forced us to be outside all day every day but I'm glad for that.
James, us4 night trip
Hotel Río Serrano, Torres Del Paine
Was like staying in a fantasy.
I went with a friend for a photo shoot. The location was perfectly convenient to some awesome views. Food and service at the hotel itself was awesome. I’d really highly recommend to friends. Note: If you’re driving there, be wary of a recent road closure that affects the route from Puerto Natales to Río Serrano (where this hotel is located.)
A Traveler, us3 night trip
Hotel Río Serrano, Torres Del Paine
Can’t wait to return!
Staying at Hotel Rio Serrano and adventuring in the surrounding area has been a highlight of my trip to Argentina and Chile. The hotel is in an excellent location - near all of the quintessential Torres Del Paine trails and in a valley that’s beautiful in its own right. The room was nice, the views from the hotel were incredible, the staff were all so kind and hospitable. The excursions team was especially impressive. I didn’t do any excursions through the hotel, I rented a car and adventured on my own, but the excursions team (especially a gentleman named Mateo, I think) helped me plan each trip, told me how to get to the trailhead, purchased my catamaran tickets when necessary, prepared me for what to expect on the trek and helped me select each hike based on what I liked, what I wanted to see, etc. The only area lacking in my opinion was the food. It was a bit pricey and mediocre, and there aren’t other options in the area. However, to be fair, I didn’t do the all inclusive option so I don’t know what the dinner buffet included (and the breakfast buffet was good so I would imagine the dinner buffet was good too, I just didn’t want to spend the money). Anyhow, I ate dinner at the bar each night and the waitress was great but the food options were limited and the food itself was nothing noteworthy. Not a big deal for a few days, and all the other benefits significantly outweighed this point. Overall I would recommend the hotel and can’t wait to visit again.
A Traveler, us3 night trip
Hotel Río Serrano, Torres Del Paine
Perfect place to stay in Torres
Convenient location, great views, spacious room with comfortable beds, nice bathroom.
A Traveler, us1 night trip with friends
Hotel Río Serrano, Torres Del Paine
I was delighted to meet Cynthia who was a charming host. She took time and patience to share her experiences in Chile with us. Also Matthias the excursion leader was informative and enthusiastic. he shared his vision of the transformation of consciousness of people towards a kinder, environmentally friendly planet. Kudos to rio for hiring such inspiring young people
peter, us2 night trip with friends

See all reviews

Hotel Río Serrano, Torres Del Paine

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