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All properties in Torres Del Paine, Chile
1 room, 2 adults

Rio Serrano Hotel + Spa, Torres Del Paine

4-star4 stars
Torres Del Paine, Sector Pueblito Serrano, Torres Del Paine, Magallanes, 6170000, Chile

Mountain hotel in Torres Del Paine with spa, indoor pool
  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
From 1,099 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Amenities
Great amenities
Location
Great location
Room
Great room
Value
Value for money could be better

Rio Serrano Hotel + Spa, Torres Del Paine

from $268
  • Standard Plus Double or Twin Room
  • Superior Double or Twin Room, Mountain View
  • Standard Double or Twin Room

What’s around Rio Serrano Hotel + Spa, Torres Del Paine

Top spots nearby

Recommended by this property

  • Salto Chico Falls (8.1 mi / 13 km)
  • Lago Pehoe (10.1 mi / 16.3 km)
  • Torres del Paine National Park (16.2 mi / 26.1 km)

Getting around

  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 107 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Cruise terminal shuttle *

Parking

  • Free self parking (limited)

  • Free nearby parking

  • RV/bus/truck parking

Offsite

  • Area shuttle within 200 km *

  • Theme park shuttle *

Payment types at the property

Other information

  • Smoke-free property
  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Free reception
Things to do
  • Indoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fishing on site
  • Horse riding/rental on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Sauna
  • Billiards or pool table
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 60
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2001
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
Accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • Slippers
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Rio serrano has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Kaienk Restaurant - Overlooking the garden, this buffet restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Dickson - This bar overlooks the garden. Happy hour is offered. Open daily.

Rio Serrano Hotel + Spa, Torres Del Paine’s small print

Also known as

  • Río Serrano
  • Hotel Río Serrano
  • Rio Serrano Hotel + Spa Hotel
  • Rio Serrano Hotel + Spa Torres Del Paine
  • Rio Serrano Hotel + Spa Hotel Torres Del Paine
  • Río Serrano Hotel
  • Río Serrano Hotel Torres Del Paine
  • Río Serrano Torres Del Paine
  • Hotel Río Serrano Torres Del Paine
  • rio serrano hotel spa Torres Del Paine
  • rio serrano hotel spa
  • rio serrano spa Torres Del Paine
  • rio serrano spa

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 9 AM to 9 PM.
  • For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Rollaway beds are available for CLP 100000 per night

    Airport shuttle service is offered for an extra charge of CLP 150000 per person (one-way)

    Airport shuttle service for children up to age 11 costs CLP 75000 (one-way)

    Cruise ship terminal shuttle service is offered for an extra charge

    Area shuttle and theme park shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Fabulous 8.8 From 105 reviews

    Exceptional 10.0
    Fantastic night in Torres Del Paine National Park
    Fantastic hotel inside Torres Del Paine National Park. Wonderful staff, room was well appointed, food was delicious. The location is excellent for exploring the Grey Lake side of Torres. The bar and restaurant were fantastic (we grabbed burgers at the bar for dinner). This hotel is not for those who want to fend for themselves; well worth the extra money in my opinion for a comfortable place to stay.
    Christopher, usRomance trip
    Very Good 8.0
    Experience the Park
    If you want to be right near, practically in the Park....you can't beat this place. I had a hard time equating the value to price I paid but the more time I spent, the more I appreciated the place. It is expensive because it is in such a remote location. They do a lot of activities and have very helpful staff. No TV in room forced us to be outside all day every day but I'm glad for that.
    James, usOther trip
    Exceptional 10.0
    Was like staying in a fantasy.
    I went with a friend for a photo shoot. The location was perfectly convenient to some awesome views. Food and service at the hotel itself was awesome. I’d really highly recommend to friends. Note: If you’re driving there, be wary of a recent road closure that affects the route from Puerto Natales to Río Serrano (where this hotel is located.)
    usBusiness trip
    Exceptional 10.0
    Can’t wait to return!
    Staying at Hotel Rio Serrano and adventuring in the surrounding area has been a highlight of my trip to Argentina and Chile. The hotel is in an excellent location - near all of the quintessential Torres Del Paine trails and in a valley that’s beautiful in its own right. The room was nice, the views from the hotel were incredible, the staff were all so kind and hospitable. The excursions team was especially impressive. I didn’t do any excursions through the hotel, I rented a car and adventured on my own, but the excursions team (especially a gentleman named Mateo, I think) helped me plan each trip, told me how to get to the trailhead, purchased my catamaran tickets when necessary, prepared me for what to expect on the trek and helped me select each hike based on what I liked, what I wanted to see, etc. The only area lacking in my opinion was the food. It was a bit pricey and mediocre, and there aren’t other options in the area. However, to be fair, I didn’t do the all inclusive option so I don’t know what the dinner buffet included (and the breakfast buffet was good so I would imagine the dinner buffet was good too, I just didn’t want to spend the money). Anyhow, I ate dinner at the bar each night and the waitress was great but the food options were limited and the food itself was nothing noteworthy. Not a big deal for a few days, and all the other benefits significantly outweighed this point. Overall I would recommend the hotel and can’t wait to visit again.
    us3 night trip
    Exceptional 10.0
    Perfect place to stay in Torres
    Convenient location, great views, spacious room with comfortable beds, nice bathroom.
    us1 night trip with friends

    Rio Serrano Hotel + Spa, Torres Del Paine

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