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Hotel Alpenherz

Photo gallery for Hotel Alpenherz

Front of property
Comfort Double Room, Balcony, Mountain View (Sonnenstrahl) | Terrace/patio
Classic Double Room, Balcony, Mountain View (Vogelsang) | View from room
Classic Double Room, Balcony, Mountain View (Vogelsang) | Premium bedding, in-room safe, desk, blackout drapes

Overview of Hotel Alpenherz

Hotel Alpenherz

4.0 star property
4-star ski-in/ski-out hotel with spa, near Dorfbahn Gondola

9.4/10 Exceptional

90 verified guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Free WiFi
  • Non-smoking
  • Refrigerator
  • Bar
The price is $226
Price available on 1/30/2023
Gerlos 130, Gerlos, 6281

Room options

About this area

Getting around

  • Kranebitten Airport (INN) - 65 min drive
  • Aschau im Zillertal Station - 20 min drive
  • Bichl im Zillertal Station - 20 min drive
  • Zell am Ziller Station - 21 min drive
  • Free area shuttle


  • Pizzeria La Tombola - 13 min walk
  • Jägerstüberl - 16 min walk
  • Restaurant Vinothek WeinZeit - 10 min drive
  • Platten Alm - 12 min drive
  • Stadl Loft 2 - 12 min drive

About this property

Hotel Alpenherz

Hotel Alpenherz allows you more time for skiing with ski-in/ski-out access. Guests can be pampered with deep-tissue massages at the spa. Other highlights at this upscale hotel include a bar/lounge, an indoor tennis court, and a sauna. Ski storage is also available. Fellow travelers like the helpful staff and location.


English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO), CovidClean (Safehotels - global expert), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
Free antigen/rapid COVID-19 testing is available on site; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 17 rooms


  • Check-in time from 3 PM - 8:00 PM
  • Minimum check-in age - 18
  • Check-out time is 10:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open daily from 8 AM - 10 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)
  • Free supervised childcare


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free uncovered onsite self parking


  • Free area shuttle within 50 meters

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:00 AM
  • Bar/lounge
  • Room service
  • Snack bar/deli

Traveling with children

  • Mini golf
  • Free local shuttle
  • Playground
  • Free supervised childcare/activities

What to do

  • Tennis lessons
  • Racquetball/squash
  • Mini golf
  • Hiking/biking trails
  • Canoeing
  • Ice skating
  • Shopping
  • Fishing
  • Mountain biking nearby
  • Mountain climbing nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Sledding nearby


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Bicycle rentals
  • Ski storage


  • ATM/banking
  • Garden
  • Terrace
  • Fireplace in lobby
  • 18 holes of golf
  • Golf driving range on site
  • Full-service spa
  • Indoor tennis courts
  • Sauna
  • Steam room


  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance


  • English
  • French
  • German


  • Ski-in/ski-out access
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Ski rental shops
  • Snowshoeing nearby

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator


  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Alpenherz Hotel. Services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.80 per person, per night. This tax does not apply to children under 15 years of age.

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Free antigen/rapid COVID-19 testing is available on site (reservations required for on-site testing).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (WHO)
  • CovidClean (Safehotels - global expert)
  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (CDC)


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

State tax ID - ATU 74802957

Also known as

Alpenherz Gerlos
Alpenherz Hotel
Alpenherz Hotel Gerlos
Hotel Alpenherz Gerlos
Hotel Alpenherz
Hotel Alpenherz Hotel
Hotel Alpenherz Gerlos
Hotel Alpenherz Hotel Gerlos

Frequently asked questions

Does Hotel Alpenherz offer free cancellation for a full refund?
Yes, Hotel Alpenherz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Alpenherz?
As of Jan 26, 2023, prices found for a 1-night stay for 2 adults at Hotel Alpenherz on Jan 30, 2023 start from $226, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Alpenherz?
This property confirms that free onsite COVID-19 testing (antigen/rapid screening) is available. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Alpenherz?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Alpenherz?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Alpenherz?
You can check in from 3 PM - 8:00 PM. Check-out time is 10:30 AM. Contactless check-in and check-out are available.
What is there to do at Hotel Alpenherz and nearby?
Have fun with onsite activities like rowing, fishing, and hiking and improve your game at the onsite tennis courts. Additional recreation onsite includes racquetball/squash. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. Hotel Alpenherz also has a garden.
Are there restaurants at or near Hotel Alpenherz?
Yes. Nearby restaurants include Pizzeria La Tombola (13-min walk), Seppis am Isskogel (5.1 mi), and Rösslalm (6.3 mi).
What's the area around Hotel Alpenherz like?
Hotel Alpenherz is located by the river, a short 8-minute walk from Zillertal Arena and 9 minutes' walk from Dorfbahn Gondola. Travelers say the area is quiet and ideal for skiing.







Staff & service




Property conditions & facilities




10/10 Exceptional

Worth a visit !!!!
This has to be one of the most under sold hotels. The quality of the hotel and owner were beyond our expectations. For me it over achieved it's 4x rating, with the quality of the accommodation and service offered. It should be noted that there was ample free parking at the front of the hotel which had not been mentioned in the write up, nor had the fact that Breakfast was also offered within the standard price and this again was exceptional.
John, 1-night family trip
Verified guest review

10/10 Exceptional

Excellent Stay
Absolutely beautiful place, wonderful super friendly people, everyone with the smile. The most comfortable bed ever with the best pillows in the world! Thank you for your lovely place and excellent experience! We would love to come back again and again! The surrounding place has a small village feel with local shops and restaurants. We visited in the summer on our way through to Italy so only stopped one night.
The building from the stream
View from the bedroom
Christopher, 1-night business trip
Verified guest review

8/10 Very Good

Very nice hotel.very good brekfast.
Benny, 1-night romance trip
Verified guest review

10/10 Exceptional

Great Hotel all round
This was one of the nicest hotels we have stayed in for a very long time. It was scrupulously clean, modern, with high quality fittings and a very comfortable bed, The owner was most helpful and pleasant and the breakfast excellent. We couldn’t fault this hotel in any way. (and the meals a few hundred metres along the road at a place called the Milchbar were also excellent and reasonably priced)
Ian, 2-night romance trip
Verified guest review

10/10 Exceptional

Traditional Alpine hotel
Lovely clean hotel. Very spacious room. Excellent buffet breakfast. Good location.
2-night trip
Verified guest review

10/10 Exceptional

Gem of a hotel with an amazing river view
Amazing location, views, room decor, and service. A little remote when I drove in the night but realized the value upon checkin, and much more once in the room and the next day. Owner-operated hotel, he was so nice to even put a can of milk in the room as we were getting late to buy from a store, of course I had to pay for it the next day but the gesture of "I will keep it in the room" was enough. Breakfast was good, with full service. Got a good amount of info about nearby waterfalls and the alpine drive from reception. Make sure to spend some time around the hotel and a walk into the small town - it's beautiful.
Naresh, 1-night family trip
Verified guest review

10/10 Exceptional

We really enjoyed our stay at this hotel. We loved the ease of the check in process (we arrived late in the evening and this wasn’t an issue), the view from our room was stunning, and the staff were all excellent. We will certainly stay here in the future!
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

It lived up to the positive expectation I formed when viewing its presentation at the time of booking.
3-night family trip
Verified Wotif guest review

8/10 Very Good

Great hotel, very clean, warm and quiet. The location is perfect and the breakfast was plentiful. All that was missing was a manned bar on an evening for drinks..
4-night family trip
Verified Expedia guest review

8/10 Very Good

Nice and clean
Quiet nice family hotel. Great for skiing. Other than that a bit distant from Innsbruck.
Ron, 1-night romance trip
Verified guest review