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Phoenix, Zermatt

3-starHotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.
Untere Wiestistrasse 11ZermattVS3920Switzerland

Riverfront Zermatt hotel with bar/lounge
  • Free WiFi
Tasty breakfast
Awesome vibe
Fantastic service
Wellness Area
Wellness & sports facilities could be improved
150See all 150 reviews
From 425 reviewsTripAdvisor Traveller Rating

Phoenix, Zermatt

from $213
  • Standard Double Room
  • Deluxe Double Room
  • Superior Double Room
  • Standard Double Room, Mountain View (Matterhorn)
  • Deluxe Double Room, Mountain View (Matterhorn)
  • Triple Room

At a glance

Key facts

Hotel size

  • This hotel has 27 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 3 PM-7 PM
  • Check-out time is 10:30 AM
  • Express check-in
The front desk is open daily from 8 AM - 9:30 PM
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Pets allowed (dogs and cats only) *


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Train station pickup *


  • No parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast
  • Bar/lounge
  • Coffee/tea in a common area
Things to do
  • Ski storage
  • Fitness facilities
Working away
  • One meeting room
  • Front desk (limited hours)
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built 2009
  • Elevator/lift
  • Designated smoking areas (fines apply)
  • Terrace
  • Fireplace in lobby
  • Television in common areas

In the room

Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 80-cm flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Phoenix, Zermatt’s small print

Also known as

  • Phoenix Hotel Zermatt
  • Phoenix Zermatt


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

Optional extras

Pets are allowed for an extra charge of CHF 12 per pet, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Phoenix, Zermatt


  • St. Mauritius Church - 12 min walk
  • Mountaineers Cemetery - 12 min walk
  • Matterhorn Museum - 12 min walk
  • Zermatt-Furi Gondola - 21 min walk
  • Gorner Ridge - 2.2 mi / 3.5 km
  • Sunnegga Ski Resort - 2.4 mi / 3.9 km
  • Furi - Trockener Steg Cable Car - 2.9 mi / 4.6 km
  • Riffelberg Express Gondola - 2.9 mi / 4.7 km

Getting around

  • Sion (SIR) - 84 min drive
  • Zermatt Station - 7 min walk
  • Täsch Station - 10 min drive
  • Randa Station - 15 min drive
  • Onsite parking not available
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

Recent reviews

Superb 9.0 From 150 reviews

Phoenix, Zermatt
The Hotel Phoenix was an excellent choice for my recent Zermatt vacation. The hotel is completely and tastefully updated, exceptionally clean and nicely located slightly off the beaten path from downtown Zermatt. We had a stunning view from our balcony. The walk to the train station and downtown restaurants/shops was an easy 10/15 minutes, There is a bus stop not more than 3 minutes from the hotel, which made getting to the ski lifts very easy even in ski boots. And, the breakfast buffet was excellent with many choices. I would highly recommend it for your stay in Zermatt.
Sasha, us4 night trip
Phoenix, Zermatt
Very Good8.0
don't lose your key!
This hotel was lovely, and in a great location especially for the Gornergrat railway, the Sunegga funicular, and the train station. Nice room with a view of the Matterhorn, beautiful breakfast in the morning, and a cozy common area with bar (though we never saw anyone using it). The hotel doesn't have a 24-hour reception, though, and that was an issue, as we lost our room key and had to wait in the cold for someone to come by taxi to let us into the hotel. We were then charged for the taxi fare and for a replacement key. The hotel told us they were going to charge us, but at midnight in the cold, one obviously doesn't have much of a choice.
Sophia, us3 night trip with friends
Phoenix, Zermatt
Very Good8.0
Very nice room spacious and close walk to train
Robert, us1 night romance trip
Phoenix, Zermatt
Very Good8.0
Overall good experience; only disappointment was that although we had "superior room", the room was ground floor and opened to construction site (that was not mentioned during booking); Not sure how a "regular" room was. My only complaint is that it should have been mentioned at the time of booking (more than 4 weeks prior to visit) that construction was ongoing/planned (although they disclaimed it when the key was handed , that is not their construction...) Otherwise, room was very clean
Diana, us1 night trip with friends
Phoenix, Zermatt
In Zermatt to try the Matterhorn
Great stay. Would definitely go back.
rouzbeh, us1 night trip with friends

See all reviews

Phoenix, Zermatt

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