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1 room, 2 adults

Phoenix, Zermatt

3-starHotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.
Untere Wiestistrasse 11, Zermatt, VS, 3920, Switzerland

Riverfront hotel with bar/lounge, near Matterhorn Ski Paradise
  • Free buffet breakfast and free WiFi
  • Collect nightsYou can collect® Rewards nights here
Tasty breakfast
Great location
Great room
Bar and Beverages
Standard bar
216See all 216 reviews
From 509 reviews

TripAdvisor Traveller Rating

Phoenix, Zermatt

from $184
  • Standard Double Room, 2 Twin Beds
  • Deluxe Double Room, 2 Twin Beds
  • Superior Double Room, 2 Twin Beds
  • Standard Double Room (Matterhorn View from Balcony)
  • Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)
  • Triple Room

What’s around Phoenix, Zermatt


  • Matterhorn Ski Paradise - 1 min walk
  • St. Mauritius Church - 12 min walk
  • Mountaineers Cemetery - 12 min walk
  • Matterhorn Museum - 12 min walk
  • Zermatt-Furi Gondola - 21 min walk
  • Riffelberg Express Gondola - 2.2 mi / 3.5 km
  • Furi - Trockener Steg Cable Car - 2.2 mi / 3.5 km
  • Furi Ski Area - 2.2 mi / 3.6 km

Getting around

  • Sion (SIR) - 71 min drive
  • Zermatt Station - 8 min walk
  • Täsch Station - 2 min drive
  • Randa Station - 6 min drive
  • Onsite parking not available
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 27 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 3 PM-7 PM
  • Check-out time is 10:30 AM
  • Express check-in
The front desk is open daily from 8 AM - 9:30 PM.
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation.
Train station shuttle service is available on request from 8:30 AM to 5:30 PM. Fees may apply. Contact the property in advance to make arrangements. Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Pets allowed (dogs and cats only) *


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Train station shuttle from 8:30 AM to 5:30 PM *


  • No parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Bar/lounge
Things to do
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby
Working away
  • One meeting room
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built 2009
  • Elevator/lift
  • Fireplace in lobby
  • Television in common areas
Languages Spoken
  • English
  • French
  • German

In the room

Home comforts
  • Espresso maker
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


On Site

  • Fitness facilities


  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Phoenix, Zermatt’s small print

Also known as

  • Phoenix Hotel Zermatt
  • Phoenix Zermatt


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

Optional extras

Pets are allowed for an extra charge of CHF 12 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.2 From 216 reviews

Phoenix, Zermatt
Unpleasant experience
This was the first comment for hotels because it was the worst hotel that I have ever been to. The staff was very unfriendly and the owner is so stingy and snobbish. It made us feel so uncomfortable as soon as we arrived. The first thing that the owner talked to us was how many people were you staying and said they had camera everywhere. The first thing you should do was to greet your customers not threaten them, wasn't it?! And you can talk with manner! The place was far away from the train station and the main street. There are lots and lots of beautiful hotels in town with great location. I definitely wouldn't recommend this one. Money is the only thing they care. Customer comes last.
A Traveler, usTrip with friends
Phoenix, Zermatt
5 nights in Zermatt
Very clean and new hotel. Not too far from the train station, around 10 min walk. Great selection at breakfast. Quite neighborhood. Great place to relax after exploring the local area.
Nikolay, usRomance trip
Phoenix, Zermatt
Great hotel! Fantastic breakfast 👍
jolene, usRomance trip
Phoenix, Zermatt
Deluxe double room with Matterhorn view
Clean and comfortable room with amazing Matterhorn view! Breakfast was excellent, especially coffee. Staff was friendly and welcoming.
Jitkasem, usFamily trip
Phoenix, Zermatt
Loved this Boutique Hotel!
This was such a lovely, warm and cozy hotel. The staff was helpful and friendly, offering advice and always asking how your day was. The rooms were modern, warm and very inviting. We had a standard room on the first floor that had a patio where you can sit and look out at the fields, the mountains across the valley, and the Matterhorn in the distance. Breakfast was exceptional in a beautiful room and always included a large selection of wonderful cheeses. Wish I could have stayed longer to try all of them! The hotel is about 10 min from the train station and city center. Only thing missing was a bathtub, but that won’t keep me from staying here again if I return to Zermatt!
Maria, us3 night romance trip

See all reviews

Phoenix, Zermatt

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