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All hotels in Zermatt, Switzerland
1 room, 2 adults

Phoenix, Zermatt

3-starHotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.
Untere Wiestistrasse 11ZermattVS3920Switzerland, 866-230-5576

Riverfront Zermatt hotel with bar/lounge
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Superb9.2
Breakfast
Tasty breakfast
Food
Delicious food
Location
Great location
Room
Great room
207See all 207 Hotels.com reviews
From 488 reviewsTripAdvisor Traveller Rating

Phoenix, Zermatt

More Info: 866-274-6187

  • Standard Double Room
  • Deluxe Double Room
  • Superior Double Room
  • Standard Double Room (Matterhorn View from Balcony)
  • Deluxe Double Room, Mountain View (Matterhorn)
  • Triple Room

What’s around Phoenix, Zermatt

Landmarks

  • Swiss Alps - 1 min walk
  • Matterhorn Ski Paradise - 1 min walk
  • St. Mauritius Church - 12 min walk
  • Mountaineers Cemetery - 12 min walk
  • Matterhorn Museum - 12 min walk
  • Zermatt-Furi Gondola - 21 min walk
  • Riffelberg Express Gondola - 2.2 mi / 3.5 km
  • Furi - Trockener Steg Cable Car - 2.2 mi / 3.5 km

Getting around

  • Sion (SIR) - 71 min drive
  • Zermatt Station - 8 min walk
  • Täsch Station - 2 min drive
  • Randa Station - 7 min drive
  • Onsite parking not available
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 27 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-7 PM
  • Check-out time is 10:30 AM
  • Express check-in
The front desk is open daily from 8 AM - 9:30 PM
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets allowed (dogs and cats only) *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Train station shuttle *

Parking

  • No parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast
  • Bar/lounge
Things to do
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby
Working away
  • One meeting room
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers -
  • Year Built
  • Elevator/lift
  • Fireplace in lobby
  • Television in common areas
Languages Spoken
  • English
  • French
  • German

In the room

Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Recreation

On Site

  • Fitness facilities

Nearby

  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Phoenix, Zermatt’s small print

Also known as

  • Phoenix Hotel Zermatt
  • Phoenix Zermatt

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

Optional extras

Rollaway beds are available for CHF 100.0 per night

Pets are allowed for an extra charge of CHF 12 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Superb 9.2 From 207 reviews

Phoenix, Zermatt
Poor2.0
Unpleasant experience
This was the first comment for hotels because it was the worst hotel that I have ever been to. The staff was very unfriendly and the owner is so stingy and snobbish. It made us feel so uncomfortable as soon as we arrived. The first thing that the owner talked to us was how many people were you staying and said they had camera everywhere. The first thing you should do was to greet your customers not threaten them, wasn't it?! And you can talk with manner! The place was far away from the train station and the main street. There are lots and lots of beautiful hotels in town with great location. I definitely wouldn't recommend this one. Money is the only thing they care. Customer comes last.
A Traveler, us1 night trip
Phoenix, Zermatt
Exceptional10.0
5 nights in Zermatt
Very clean and new hotel. Not too far from the train station, around 10 min walk. Great selection at breakfast. Quite neighborhood. Great place to relax after exploring the local area.
Nikolay, us6 night trip
Phoenix, Zermatt
Exceptional10.0
Great hotel! Fantastic breakfast 👍
jolene, usOther trip
Phoenix, Zermatt
Exceptional10.0
Deluxe double room with Matterhorn view
Clean and comfortable room with amazing Matterhorn view! Breakfast was excellent, especially coffee. Staff was friendly and welcoming.
Jitkasem, us2 night trip
Phoenix, Zermatt
Exceptional10.0
Loved this Boutique Hotel!
This was such a lovely, warm and cozy hotel. The staff was helpful and friendly, offering advice and always asking how your day was. The rooms were modern, warm and very inviting. We had a standard room on the first floor that had a patio where you can sit and look out at the fields, the mountains across the valley, and the Matterhorn in the distance. Breakfast was exceptional in a beautiful room and always included a large selection of wonderful cheeses. Wish I could have stayed longer to try all of them! The hotel is about 10 min from the train station and city center. Only thing missing was a bathtub, but that won’t keep me from staying here again if I return to Zermatt!
Maria, us3 night trip

See all reviews

Phoenix, Zermatt

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