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Best Western Seraphine Kensington Gardens Hotel, London

4 stars
9 Kensington High StreetLondonEnglandW8 5NPUnited Kingdom, 866-925-8648
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Good3.3 / 5
Location
Great location
WiFi
Good internet service
Amenities
Amenities are not the best
Comfort
More comfort would be nice
148See all 148 Hotels.com reviews
From 412 reviewsTripAdvisor Traveller Rating

Best Western Seraphine Kensington Gardens Hotel, London

Hotel Info: 866-925-8648

from $79
  • Deluxe Double Room
  • Standard Room, 1 Single Bed, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Executive Double Room
  • Standard Room, 1 Double Bed, Non Smoking
  • Junior Suite
  • Executive Single Room
  • Standard Room, Multiple Beds, Non Smoking
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 22 rooms

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in
Guests who may encounter issues with stairs should contact this property in advance. Contact the office using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 10 children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Parking

  • No parking

Other information

  • Smoke-free property

Also known as

  • Best Western Kensington Gardens
  • Seraphine Kensington Hotel
  • BEST WESTERN Seraphine Kensington Gardens Hotel London, England
  • BEST WESTERN Seraphine Kensington Gardens Hotel London England
  • Best Western Seraphine Gardens
  • Best Western Seraphine Gardens Hotel
  • Best Western Seraphine Hotel Kensington
  • Best Western Seraphine Kensington Gardens
  • Best Western Seraphine Kensington Gardens Hotel
  • Seraphine Gardens Kensington
  • Seraphine Kensington Gardens
  • Seraphine Kensington Gardens Hotel

Mandatory fees

Deposit: GBP 10.00 per stay

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Casino
  • Nightclub
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Best Western Seraphine Kensington Gardens Hotel, London’s small print

Also known as

  • Best Western Kensington Gardens
  • Seraphine Kensington Hotel
  • BEST WESTERN Seraphine Kensington Gardens Hotel London, England
  • BEST WESTERN Seraphine Kensington Gardens Hotel London England
  • Best Western Seraphine Gardens
  • Best Western Seraphine Gardens Hotel
  • Best Western Seraphine Hotel Kensington
  • Best Western Seraphine Kensington Gardens
  • Best Western Seraphine Kensington Gardens Hotel
  • Seraphine Gardens Kensington
  • Seraphine Kensington Gardens
  • Seraphine Kensington Gardens Hotel

Mandatory fees

Deposit: GBP 10.00 per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.3 /5 from 148 reviews

Best Western Seraphine Kensington Gardens Hotel, London
Good3.0 / 5
Fairly acceptable hotel
Quite small hotel in a okay location to central London. Room and bed was small and not so comfortable for 2 adults. Nice shower but it randomly went scalding hot for brief moments. Rear facing room view was not attractive. Narrow stairs to the lobby with no elevator so it would be a problem with heavy luggage. Elevator to the rest of the floors is a little scary. It kept stopping while descending one time. Nice breakfast room with view over Kensington high street and the park. Overall I felt we could have had better value for the price - especially considering the time of year.
2 night romance trip
Best Western Seraphine Kensington Gardens Hotel, London
Good3.0 / 5
The hotel offer a shutle transportation from the airport to the hotel. But, when I called the hotel for the shutle transportation then the operator told me that the hotel doesn't have any service to go to the hotel. So I had to take taxi.
1 night trip
Best Western Seraphine Kensington Gardens Hotel, London
Fair2.0 / 5
The room I stayed in was VERY small! There was only enough room to fit my carry-on suitcase, and no room to walk around. As soon as you open the door, you take 2 steps past the bathroom to the single/twin size bed. The bathroom was also tiny, comparable to a airplane lavatory, only with a shower. Washing your face is impossible in this "sink". The sink is big as a bowl to hold some soup and the shower faucets are difficult to figure out. I tried to call the front desk to ask how it operates, but the phone didn't work so I went down to reception to ask. Someone came with me to my room and plugged in my phone for me and tried for a few minutes to figure out how to operate the shower. He finally got it and got really wet. I appreciated the help. I took my long awaited shower and enjoyed it. The room looked clean, but there was a small bug in the bed and another dead one. I got a huge bug bite on my leg but not sure if it was from that room.
3 night trip
Best Western Seraphine Kensington Gardens Hotel, London
Excellent4.0 / 5
sorry I missed a day at this hotel
unfortunately, we lost the first day due to our flight being canceled. Hotel went ahead and charged us for two nights even though we were only there one night. Yes we didn't give 48hr notice, how can we if our flight is canceled. Whomever I talked to on phone about this was not helpful. Otherwise, the hotel experience was good to excellent.
2 night family trip
Best Western Seraphine Kensington Gardens Hotel, London
Outstanding5.0 / 5
Great Location!
Hotel is right across from Hyde Park. 5 minute walk to Kensington Palace & the closest metro station. Good sized rooms & comfortable beds. The continental breakfast had something for each of our party of 6. The hotel staff carried our luggage up the first flight of stairs since the elevator & hotel lobby are on the 2nd floor. Our flight was delayed over 24 hours & the hotel would not refund any portion of our missed night. The manager wasn't very friendly, but we still enjoyed our stay here.
3 night family trip

See all reviews

Best Western Seraphine Kensington Gardens Hotel, London

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