Destination
Guests
All properties in Cotai, Macau SAR

Grand Hyatt Macau

Luxury hotel with full-service spa, connected to a shopping center, near Venetian Macao Casino

  • Free WiFi
From
$125

Image gallery

  • Deluxe Suite, 1 King Bed (Grand, Fountain View) - Guest Room
  • Deluxe Suite, 1 King Bed (Grand, Fountain View) - Guest Room
  • Pool
  • Pool
  • Deluxe Suite, 1 King Bed (Grand, Fountain View) - Guest Room
Deluxe Suite, 1 King Bed (Grand, Fountain View) - Guest Room. Image 1 of 73
1 / 73Deluxe Suite, 1 King Bed (Grand, Fountain View) - Guest Room
City Of Dreams, Cotai, Macau SAR
9.2.Superb.
  • Fresh fruit daily. Prompt answers to questions. The lounge should be opened twenty four…

    Jan 12, 2020

  • Great Services! Not only one staff goes the extra mile!!!

    Dec 14, 2019

See all 1,447 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Convenient
Shopping
Quiet
Walkable
  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 791 guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available

For families

  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Private bathroom
  • Separate bathtub and shower
  • Television

What’s around

  • Venetian Macao Casino - 3 min walk
  • Cotai Arena - 7 min walk
  • City of Dreams - 11 min walk
  • Cotai Strip - 13 min walk
  • Macau East Asian Games Dome - 17 min walk
  • Macau Jockey Club - 34 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Grand Deluxe Suite King
  • Grand Suite King
  • Grand Suite Twin
  • Grand Executive Suite
  • 1 King Bed with Club Access
  • 2 Twin Beds with Club Access
  • Diplomat Suite
  • Premier Suite
  • 2 Twin Beds Deluxe
  • 1 King Bed Deluxe
  • Grand Suite, 1 King Bed (Fountain View)
  • Grand Suite, 2 Twin Beds (Fountain View)
  • Deluxe Suite, 1 King Bed (Grand, Fountain View)
  • Room, 1 King Bed, View (Fountain View)
  • Executive Suite (Grand, Fountain View)
  • Grand Suite King with Club Access
  • Grand Suite Twin with Club Access
  • Grand Club, Deluxe Suite, 1 King Bed

Location

City Of Dreams, Cotai, Macau SAR
  • Venetian Macao Casino - 3 min walk
  • Cotai Arena - 7 min walk
  • City of Dreams - 11 min walk

What’s around

Landmarks

  • Venetian Macao Casino - 3 min walk
  • Cotai Arena - 7 min walk
  • City of Dreams - 11 min walk
  • Cotai Strip - 13 min walk
  • Macau East Asian Games Dome - 17 min walk
  • Macau Jockey Club - 34 min walk
  • The Grand Canal Shoppes - 3 min walk
  • Macau University of Science and Technology - 5 min walk
  • Our Lady of Carmel Church - 14 min walk
  • Rua do Cunha - 16 min walk
  • Hac Sa Beach - 2.9 mi / 4.7 km

Getting around

  • Macau Intl. Airport (MFM) - 7 min drive
  • Hong Kong International Airport (HKG) - 57 min drive
  • Zhuhai (ZUI-Jiuzhou Ferry Port) - 40 min drive
  • Zhuhai (ZUH-Sanzao Intl.) - 44 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle
  • Free casino shuttle

At a glance

Hotel size

  • This hotel has 791 rooms
  • This hotel is arranged over 37 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*
  • Free ferry terminal shuttle

Parking

  • Onsite self parking (MOP 960 per day)
  • Onsite valet parking (MOP 1440 per day)
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Spa tub

Working away

  • 24-hour business center
  • Number of meeting rooms - 8
  • Conference space
  • Conference space size (feet) - 86112
  • Conference space size (meters) - 8000

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2009
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • Chinese
  • English
  • Korean

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Pay movies
  • Cable TV channels
  • DVD player

Stay connected

  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Isala Spa has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Dining

Beijing Kitchen - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.

Mezza9 Macau - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Lobby Lounge - This café specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Small print

Also known as

  • Grand Hyatt Macau
  • Grand Hyatt Macau Cotai
  • Grand Hyatt Macau Hotel Cotai
  • Grand Hyatt Macau Hotel
  • Macau Grand Hyatt
  • Grand Hyatt Macau Hotel Cotai
  • Grand Hyatt Macau Cotai
  • Grand Hyatt Macau Hotel Macau
  • Grand Hyatt Macau Hotel

Optional extras

Self parking costs MOP 960 per day

Valet parking costs MOP 1440 per day

Buffet breakfast is offered for an extra charge of MOP 296 for adults and MOP 148 for children (approximately)

Children's club access is available for an extra charge

Airport shuttle service is offered for an extra charge of MOP 520 per vehicle (one-way, Maximum occupancy 4)

Policies

Guests under 16 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

Deposit: MOP 1000.00 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Hyatt Macau does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MOP 960 per day. Valet parking costs MOP 1440 per day.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is 11 AM.
  • Yes, there are 3 onsite restaurants, featuring Chinese cuisine and pool views. Nearby restaurants include Bene (6-min walk), Dynasty 8 (6-min walk), and The Tasting Room (6-min walk).
  • Yes, an airport shuttle is available. The charge is MOP 520 per vehicle one-way.
  • No, this hotel doesn't have a casino, but Venetian Macao Casino (3-min walk) and Cotai Strip (13-min walk) are both nearby.
  • Practice your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the spa tub. Grand Hyatt Macau also has an outdoor pool and a fitness center, as well as spa services.
9.2.Superb.
  • 10.0.Exceptional

    Quiet, good service and club facility. Just a bit inconvenient as we travel from HK airport by bus. No shuttle is available and need to take Taxi

    Lai, 1 night family trip, Dec 4, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very quiet comparing other hotels Close to Wynn fountain show Little far from Venetian and Effiel tower but 5 minutes walk through the COD shopping mall Just 2 minutes to the House of Dancing Water

    2 night trip, Dec 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Clean, nice staff, good location, free upgrade. Wish it had more slot machine

    2 night trip, Nov 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    We are very happy with this hotel. The location is very convenient with shopping and restaurant within walking distance.

    David S, 4 night trip, Nov 18, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Experienced wait on line at least 20min for checking in then another 15min for pick up my bag at frontdesk not in concierge Man in black suit said 'Must queue again with check in guests, no excuses'. This branch definitely not in 'Grand Hyatt' standard

    Kenneth, 2 night romance trip, Nov 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing place!

    It was really amazing. Me and my husband were celebrating his 40th birthday. I booked a Deluxe Room with fountain view and it was so nice.The room so clean and comfortable! They made a cake and some complementary fruits for my husband was really nice) for sure will come again!!!

    Ksenia, 2 night trip, Oct 29, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Check-in was problematic. I arrived earlier and had pre-checked in but the room was not ready. When I returned much later, I had to check in again. Furthermore, there are two separate check-in areas and I had queued up to check in at one location, not realising there was another check-in counter where there was no queue until much later. No sign at all. Terribly slow.

    DAVID, 1 night family trip, Oct 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    カウンターでチェックインするときのRayさんの対応がとても親切で優しい方でした。心よく利用することができました〜

    1 night trip with friends, Sep 4, 2019

    Verified Expedia guest review

  • 4.0.Fair

    I have stayed at many Grand Hyatt's around the world, and I decided to write a rare review due to my experience there recently. I am a seasoned traveler. Check in took almost 30 minutes, and I had to find a clever way to get faster check out. Facility is very clean, but I had many issues with the very bad smell (burnt smell) on the 12th floor corridor, and also in my room. Requested and granted a room change, but other 2 rooms that we saw had the same smell issues. Another issues was the swimming pool staff. My family and I travel extensively, and this was the only time when I came across a swimming pool staff that was untrained and unprofessional. They were very young, and untrained, speaking only Mandarin and Cantonese. It was very hard for us traveling with a 4 year old to enjoy the pool experience. Only positive experience during our 3 night stay that were helpful were Ian (assistant manager), and Seget (Phillipino Concerige). Ian was very helpful in arranging different room due to the smell, and Seget couldn't be more professional and went above and beyond duty to satisfy our requests and needs. If it weren't for their professionalism, I would have rated my experience "terrible".

    3 night family trip, Jul 15, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Perfect ! Very nice hotel stuff service was also great!

    3 night business trip, Jul 3, 2019

    Verified Expedia guest review

See all 1,447 reviews