Chateau d'Urspelt

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Indoor pool, outdoor pool, open 10:00 AM to 7:00 PM, free cabanas
Indoor pool, outdoor pool, open 10:00 AM to 7:00 PM, free cabanas
Indoor pool, outdoor pool, open 10:00 AM to 7:00 PM, free cabanas
Terrace/patio

Overview of Chateau d'Urspelt

VIP Access

Chateau d'Urspelt

4.5 star property
Luxury hotel with spa, near Clervaux Castle

8.8/10 Fabulous

420 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet friendly
  • Airport transfer
  • Gym
The price is $181
Price available on 8/29/2022
Map
Am Schlass, Urspelt, Clervaux, LU9774
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Spa tub
  • Pool bar
  • Room service
  • Conference center
For families
  • Free cribs/infant beds
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In a regional park

Getting around

  • Findel International Airport (LUX) - 31.5 miles/50.7 km
  • Clervaux Station - 10 min drive
  • Troisvierges Station - 12 min drive
  • Drauffelt Station - 13 min drive
  • Airport shuttle (surcharge)

About this property

Chateau d'Urspelt

Chateau d'Urspelt offers an airport shuttle (available 24 hours) for EUR 180 per vehicle one-way. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and Victoria serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a poolside bar. Fellow travelers say great things about the restaurant and breakfast.

Languages

Dutch, English, French, German, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 56 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs only, 1 per room, up to 77 lbs)*
  • Service animals welcome
  • Specific rooms only*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Shared microwave
  • Room service (limited hours)

What to do

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (4306 square feet of space)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness center
  • 18 holes of golf
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages

  • Dutch
  • English
  • French
  • German
  • Portuguese
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

NUXE® SPA Chateau Urspelt has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Victoria - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 25 for adults and EUR 15 for children (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 180 per vehicle (one-way, maximum occupancy 3)
  • Late check-out can be arranged for an extra charge of EUR 50 (subject to availability)

Children & extra beds

  • Rollaway beds are available for EUR 50.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 25 per pet, per night

Pool, spa, & gym (if applicable)

  • Facility access costs EUR 60
  • Pool access available from 10:00 AM to 7:00 PM
  • Guests under 12 years old are not allowed in the spa
  • Reservations are required for massage services, spa treatments, and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and lunch, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts major credit cards, debit cards and cash.

Also known as

Chateau d'Urspelt
Chateau d'Urspelt Clervaux
Chateau d'Urspelt Hotel
Chateau d'Urspelt Hotel Clervaux
d'Urspelt
d'Urspelt Chateau
Chateau d`Urspelt Hotel Urspelt
Chateau D'Urspelt Luxembourg
Chateau d'Urspelt Hotel
Chateau d'Urspelt Clervaux
Chateau d'Urspelt Hotel Clervaux

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.3/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.1/10

Property conditions & facilities

8.5/10

Eco-friendliness

6/10 Good

Good property but average service
We had a really mixed stay as some parts of the experience were great and others weren’t. The good: The spa is incredible. Amazing facilities, good treatments and the cave pool is something I’ve never experienced in a spa before. The château itself is very beautiful and the outdoor areas are really relaxing and romantic. The breakfast buffet was great. Good food, lots of choice and lovely to eat in the courtyard. The food and presentation at dinner was good. The bad: The service was just not good at times. The staff seemed a bit too busy and overworked, and whilst they were trying their best, things would get forgotten. At dinner our wine never came but then appeared on the bill. We had to go inside to ask about the bill as no one had come to our table for so long. They said they would bring an allergy friendly amuse bouche and then we had to ask multiple times and it took a while. The menu at dinner is a little limiting, especially if you have allergies. If you stayed a couple of nights, you might run out of choices. Also, they ran out of cheese at 8:45pm, so we couldn’t have the dining option we wanted which made it more limiting. The room was a little bit shabby in areas with paint peeling etc. It was also extremely hot, so difficult to get much sleep. The view wasn’t a courtyard/garden view as advertised, we could just see the car park. Our late checkout was forgotten so we had to go to the desk in our robes, locked out.
Sally, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hein, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice and classy hotel in a beautiful location. Service and food is top notch
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The stay is an incredible, memorable experience. It’s a truly special place. Highly recommended.
Constantin, 2-night family trip
Verified Expedia guest review

6/10 Good

Willy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent quiet few days away. Excellent breakfast, beautiful chateau and rooms and setting. We used the local bus service and trains to get around to explore. Lovely morning spent in Nuxe spa. Some more selection on the dinner menu would have been nice as it’s the only restaurant within several kilometres. Will definitely be back to visit again. Thank you for a lovely stay
Aime, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

This hotel is amazing, the service is top class and i would recommend it to everyone i know. Really amazing place just like in a fairy talebook. Simply amazing 😍
Jessie, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

We’ll definitely go back
Wonderful get away... great stay, very nice and welcoming staff, great in room service etc... will definitely go back
Hadieh, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

The property is quite lovely, very clean. Room is fairly spacious (by European standards). There's a nice little spa with various limited capacity amenities on the grounds, but day use fees are very steep and there's no discount for guests staying at the Chateau (vs those just visiting spa for the day). Of course, there's limitations right now, so all your food is delivered to your room and dining room isn't available. For dinner, it's the same set menu with 2 of the same options (veg/meat) every single day. Food is just okay - large portions but quite salty. They could be understaffed considering the current situation, but the service is not quite at 4.5* expectations - they keep forgetting and mixing up things that you ask for/specify. Also, in-room bath toiletries are inconsistent - they're branded with the Spa's name and first night shampoo and conditioner smelled like honey and were divine for my hair. Next time they refilled them, it was exact same packaging specifying same "Honey dream" products but it smelled like fake/chemical almond and did not have the same hair effect. It's listed as a "VIP access" property with perks but absolutely no perks/upgrades were provided at the property even after I enquired at the front desk - the associate said something about not being able to find things at the time and promised to send something to my room later, but, of course, nothing arrived.
3-night trip
Verified Expedia guest review

8/10 Very Good

We loved our stay here. Staff were friendly, very romantic location. Such a nice touch that they give free glu wine to their guests, which you can have around the fire pit. The only thing we would comment as a negative thing is that the food as part of the in room dining experience (because of covid) was not up to the standard of the food which they normally serve in their restaurant, i do not believe it was worth the cost! As basic repairs such a broken holder for the showers in the spa and bathroom could have easily been done, but instead fixed with tape.
Johanna, 2-night romance trip
Verified Expedia guest review