Royale Chulan Kuala Lumpur

After reading the reviews for this hotel I almost cancelled my reservations. Yes, they need to up their game especially housekeeping. Yes, they need to put a bunch of money into remodeling. I am sure the hotel was quite luxurious at one time. But I enjoyed my stay here. I was upgraded to a junior suite thanks to Expedia gold membership. The room was huge. The pool was large and nice. There is no longer a view of the twin towers from the hotel. The gym was tiny but adequate. The club lounge is very nice and not many people choose to use it. It has several different styles of seating and was a nice place to have a glass of wine and watch a movie in the evening. I had read a review that said there was no alcohol served and was disappointed but there was wine and several kinds of cocktails. The hotel is very conveniently located but with the construction going on it is tricky to get around but not a horrible problem. I had also read reviews of a bad breakfast with not much variety. This was also not true when we were there. There is a huge variety of Western or local foods for breakfast. All in all the Royal Chulan was a nice stay for the price.

How does hotels.com communicate Gold VIP benefits to your booked hotels? Answer, not well. Booked a second stay at RC and at first got a dated "superior" room. Dirty carpet, sink slow to drain, bathroom with no privacy behind wooden slats. Thanks to Royale Chulan management our room was changed to deluxe. Charming property in good location with excellent breakfast.

Was comfortable great value I love to visit again

Good rooms excellent food and hotel appearance convenient location

First the good: the staff and management were to notch. They were very accommodating and offered a true 5 star experience. Now the bad: outside of the first floor, the rooms were run-down: faded paints, caulking with mold, and lower luminosity light bulbs to help reduce the likelihood of noticing it. And now for the terrible: our room appeared to been used by a different guest and then made up to appear as if everything was clean and fresh: the bed sheet had a large stain on it (it didn't appear to be human fluids, but perhaps food), the skirt on the bed had a stain on it, the rug had stains on it, and the pillow cover looked as if someone with greasy hair had slept on it. My wife said she thought the toilet appeared unclean (I didn't see it but take her word for it). Fortunately, when this was brought up to management, they quickly addressed all of the issues, and followed up to insure everything was to expectations.

Overall the hotel is nice, it's a big complex. However, I'm giving it a lower rating as it didn't meet expectations. Service was fairly average, and I expected more from a luxury hotel. I asked for a late checkout because I wasn't feeling well, and they said they could give me 20 minutes. When I tried to explain more they just said thank you and hung up. No upgrade was offered. I had a good size room but right next to elevators. There were tiny ants all over the room, and stains on some of the bedding covers, which could have been blood. Just a couple spots, but still.

Just when I got to my room i tried to go to bed i had dirty bed sheets house keeper came changed the bed blood stains that how bed it was

Luxury hotel with spacious rooms and a delicious and varied breakfast buffet. Very convenient to shopping malls, restaurants and public transportation

Hotel has the classic malaysian royal ambience. Nice place with nice rooms . Only thing the traffic to reach here is terrible 😋

Rooms and other facilities are spacious and glamorous: Buffet Breakfast is diverse and welldone, and so is the cafe. Rooms are clean but the bathrooms need close detailed attention, and effective drainage.