Royale Chulan Kuala Lumpur, Kuala Lumpur
Luxury hotel with spa, near Pavilion Kuala Lumpur
- Free WiFi
WiFi
Good internet service
Location
Great location
Breakfast
Tasty breakfast
Food
Delicious food
Royale Chulan Kuala Lumpur, Kuala Lumpur
from $66- Superior Room
- Deluxe Room
- Premier Room
- Royale Club
- Studio Apartment
- Executive Suite
- Premier Suite
- Apartment, 1 Bedroom
- Apartment, 2 Bedrooms
Most helpful reviews
Very Good 8.4 From 462 reviews
Very Good
Worth the stay!
It has a grand entrance and lobby but it is rather dated. This establishment has worked hard in trying to maintain high standards in service and quality and this in itself is a feat in Malaysia. Kudos to the team. Service was very good. Checking in was smooth and pleasant. Room was both clean and comfortable. Room amenities and toiletries were more than adequate. Breakfast spread was wonderful. Unfortunately, some of the staff at this hotel speak little to no English. Although they smile and nod I find they simply cannot grasp nor comprehend simple questions or requests. Called the concierge the first evening asking for a shaving kit and an extra towel. He said yes but nothing happened. I had to call again the next morning and the person understood what I needed. For a hotel smack in the middle of Kuala Lumpur it's alarming. Location is great! Walking distance to KLCC, Pavilion mall and food and beverage outlets. Great price and good value! Recommended!
Richard, my2 night trip with friends
Fair
First the good: the staff and management were to notch. They were very accommodating and offered a true 5 star experience. Now the bad: outside of the first floor, the rooms were run-down: faded paints, caulking with mold, and lower luminosity light bulbs to help reduce the likelihood of noticing it. And now for the terrible: our room appeared to been used by a different guest and then made up to appear as if everything was clean and fresh: the bed sheet had a large stain on it (it didn't appear to be human fluids, but perhaps food), the skirt on the bed had a stain on it, the rug had stains on it, and the pillow cover looked as if someone with greasy hair had slept on it. My wife said she thought the toilet appeared unclean (I didn't see it but take her word for it). Fortunately, when this was brought up to management, they quickly addressed all of the issues, and followed up to insure everything was to expectations.
Christopher, us3 night trip
Very Good
Five star hotel, unhelpful concierge, bad location
Great luxurious hotel. Friendly helpful staff at refeption withe the exception of the concierge. Concierge was unfriemdly, lacked knowledge and unhelpful indeed. Answer is always dont know, when its their job to find out for you, and sneared at me when I asked for a map of just Bukit Bintang. Warisan Cafe - the international cafe was excellent with the food. Satay however was unedible hard and not authentic; get better ones in a western countries. I was charged for it eventhough I told them to advise the kitchen and I didnt finish the dozen that I ordered (ionly thing I ordered ala carte that night); i basically starved that night. Location is not a 2-5 minute walk as specified on some websites! Its more like 10-15minutes from hotel to right into the Pavillion as one has to use the pedestrian bridge to cross. Suggestion do not use the taxi services as 1) there's a surcharge of $6 as its taken from outside the hotel. Drivers are lacking in knowledge of area thats why they lazily hang out st the hotel and make money out of tourists instead. Just hail a taxi from the road or use Grab Taxi. The young lady running all thevresrsurants upstairs was rather unwelcoming. I would not return.
auOther trip
Exceptional
The room, bed , food, area, staff was good & excellent. Things that is not ok; such as the plugs (ours all plugs is not in good condition), the shower have some problems too ( to switch the shower have problem), and my opinion on tv channels as for now like AirBnB they have two selections Netflix & Astro which give guest more options of movies to choose! Just my opinion. Other than that maybe a lil bit touch up on the rooms and all Okey!
myOther trip
Exceptional
Big room, comfortable stay and birthday upgrade
For celebrating birthday here we received a room upgrade and were served some cake and a fruit basked. That was very nice. The room was very spacious and had a nice balcony. We liked the big bathroom a lot and the bed was very comfortable. The service was also very nice but the hotel needs some better maintenance. For example the food menu is very worn and doesn't look presentable anymore.
sg1 night family trip
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