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All properties in Kota Kinabalu, Malaysia
1 room, 2 adults

The Pacific Sutera Hotel, Kota Kinabalu

5-star5 stars
Great for familiesThis property has good facilities for families.
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100, Malaysia

Luxury hotel with full-service spa, connected to the convention center, near Sutera Harbour
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
From 3,500 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Great location
Great pool
Great room
Decent vibe

The Pacific Sutera Hotel, Kota Kinabalu

from $131
  • Deluxe Golf View
  • Deluxe Sea View
  • Pacific Club Golf View
  • Pacific Junior Suite
  • Pacific Executive Suite
  • Club Sea View
  • Family Room

What’s around The Pacific Sutera Hotel, Kota Kinabalu

Top spots nearby

Recommended by this property

  • Sutera Harbour (2-minute walk)
  • Imago Shopping Mall (11-minute walk)
  • Sabah State Mosque (11-minute walk)
  • Anjung Samudera (20-minute walk)
  • Centre Point (20-minute walk)
  • Gaya Street Sunday Market (27-minute walk)
  • Jesselton Point Ferry Terminal (33-minute walk)
  • Lok Kawi Wildlife Park (8 mi / 12.9 km)

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 7 min drive
  • Tanjung Aru Station - 3 min drive
  • Free area shuttle

At a glance

Key facts

Hotel size

  • This hotel has 500 rooms
  • This hotel is arranged over 12 floors


  • Check-in time starts at 2 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Babysitting/childcare *

  • Children's club *


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Free self parking


  • Free area shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Racquetball/squash on site
  • Tennis lessons on site
  • Volleyball on site
  • Scuba diving nearby
  • Snorkeling nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Year Built - 1999
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.


Silk Garden - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner.

Cafe Boleh - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.


On Site

  • Fitness facilities
  • Golf course on site
  • Indoor tennis courts -
  • Marina on site
  • Outdoor tennis courts -
  • Tennis on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Racquetball/squash on site
  • Tennis lessons on site
  • Volleyball on site


  • Scuba diving nearby
  • Snorkeling nearby

The Pacific Sutera Hotel, Kota Kinabalu’s small print

Also known as

  • Hotel Pacific Sutera
  • The Pacific Sutera Hotel Kota Kinabalu
  • The Pacific Sutera Hotel Hotel Kota Kinabalu
  • Pacific Sutera
  • Pacific Sutera Hotel
  • Pacific Sutera Hotel Kota Kinabalu
  • Pacific Sutera Kota Kinabalu
  • Sutera Hotel
  • Sutera Pacific
  • Sutera Pacific Hotel
  • The Pacific Sutera Hotel Hotel

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Rollaway beds are available for MYR 165.0 per day

Buffet breakfast is offered for an extra charge of MYR 64.10 for adults and MYR 32.10 for children (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very Good 8.2 From 790 reviews

Poor 2.0
they did not tell me SST policy before going to the hotel. therfore, i paid more what i expected. moreover, when i checked out, one employee ( Sunardi) did not explained well the over charged price. he keep saying to me the price is agent problem. lastly, room keys keep not working. i did several time reset our room keys. i do not recomend this hotel for other people.
Kwansu, usFamily trip
Very Good 8.0
Great rest after climbing Mount Kinabalu
Plesant stay after our visit to Mount Kinabalu. Good service and helpful staff at all times. A bit pricy maybe but you have everything at your disposal from activities and resturants to cinema. A great place for chilling after the mountain climb. There is also a shuttle to the city which is really cheap 3.20 RT per adult.
Petter, us1 night romance trip
Good 6.0
More like a two star hotel
The hotel is currently under renovation and I was in an unrenovated room. The leaf blowers start at 7am and the DJ plays until very late at night. If your room faces the pool, you will hear both of these noises.The construction noise is relentless. The pool ran out of towels before 11am on Saturday. Although there is a kettle in the room, there is no coffee or tea service. The marks on the wall were beyond disgusting. Also, no hot water in the shower or tub, just in the bathroom sink. I hope the hotel improves once all renovations are complete. You may be better served at a different hotel until renovations are completed.
sg3 night trip
Exceptional 10.0
A Perfect Family Holiday Spot!
Mullah, kr5 night family trip
Very Good 8.0
Great location. Great service. Outdated Rooms.
Location was great, people and service was great. Rooms outdated, but they are going to redo them. Food at the Beach Club sucks real bad. Stick to the drink there. Other restaurants food was just decent. If you go there, talk to SABRI. He's your guy and will hook you up.
Joshua, inFamily trip

The Pacific Sutera Hotel, Kota Kinabalu

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