Guests
All properties in Ha Long, Quang Ninh Province, Vietnam

Novotel Ha Long Bay

Bayfront hotel with 2 bars/lounges, near Bai Chay Beach

  • Free WiFi and free parking
From
$51

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Exterior
  • Exterior
  • Pool
  • Outdoor Pool
  • Exterior
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160 Ha Long Road, Bai Chay Ward, Ha Long, 36000, Quang Ninh, Vietnam
8.4.Very Good.
  • What concerned us was the social distance and observed hygiene with the breakfast buffet.…

    Jun 18, 2020

  • Overall experience is terrible but I would just say neutral. I guess besides us, only two…

    Feb 28, 2020

See all 113 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Convenient
Quiet
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 225 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Breakfast available

For families

  • Free cribs/infant beds
  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Sofa bed
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Bai Chay
  • Sun World Ha Long Park - 9 min walk
  • Bai Chay Beach - 8 min walk
  • Typhoon Water Park - 22 min walk
  • Ha Long International Cruise Port - 22 min walk
  • Halong Bay Marina - 4.6 mi / 7.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Executive Room, 1 King Bed
  • Superior Room, 1 King Bed
  • Standard Room, 1 King Bed
  • Superior Twin Room, 2 Twin Beds
  • Standard Twin Room, 2 Twin Beds
  • Standard Twin Room, 2 Twin Beds, Bathtub
  • Superior Room, 2 Twin Beds, Balcony

What’s around

Landmarks

  • In Bai Chay
  • Sun World Ha Long Park - 9 min walk
  • Bai Chay Beach - 8 min walk
  • Typhoon Water Park - 22 min walk
  • Ha Long International Cruise Port - 22 min walk
  • Halong Bay Marina - 4.6 mi / 7.5 km
  • Quang Ninh Museum - 5.2 mi / 8.3 km
  • Bai Tu Long Bay - 12 mi / 19.3 km

Getting around

  • Haiphong (HPH-Cat Bi) - 36 min drive
  • Airport shuttle (surcharge)
map
See on map
160 Ha Long Road, Bai Chay Ward, Ha Long, 36000, Quang Ninh, Vietnam

At a glance

Hotel size

  • This hotel has 225 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Number of outdoor pools - 1
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking nearby
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 4090
  • Conference space size (meters) - 380
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2008
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Grab bar - near toilet

Languages Spoken

  • Chinese
  • English
  • Korean
  • Vietnamese

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Sofa bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

In Balance has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Dining

Square restaurant - This poolside restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Lobby Lounge Bar - This poolside bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

Poolside bar - This poolside bar serves brunch, lunch, and dinner. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of VND 425000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of VND 1190000 per vehicle (one-way)

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for VND 780000.0 per night

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6:00 AM to 10:00 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Ha Long Bay Novotel
  • Novotel Ha Long Bay Hotel
  • Hotel Novotel Ha Long Bay Ha Long
  • Ha Long Novotel Ha Long Bay Hotel
  • Hotel Novotel Ha Long Bay
  • Novotel Ha Long Bay Ha Long
  • Novotel Hotel
  • Novotel
  • Novotel Ha Long Bay Hotel
  • Novotel Ha Long Bay Ha Long
  • Novotel Ha Long Bay Hotel Ha Long
  • Novotel Ha Long Bay
  • Novotel Hotel Ha Long Bay
  • Novotel Ha Long Bay Hotel Halong Bay
  • Novotel Halong Bay
  • Novotel Ha Long Bay Hotel
  • Novotel Ha Hotel
  • Novotel Ha

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Novotel Ha Long Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's a children's pool. Guests have pool access from 6:00 AM to 10:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - anytime. Check-out time is noon.
  • Yes, Square restaurant offers international cuisine, ocean views, and poolside dining. Nearby restaurants include papa's bbq (3-min walk), Emeraude Café (7-min walk), and Co Ngu Restaurant (10-min walk).
  • Yes, an airport shuttle is available. The charge is VND 1190000 per vehicle one-way.
  • Have fun with nearby activities like boat tours and kayaking. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a fitness center. Novotel Ha Long Bay also has spa services and a garden.
8.4.Very Good.
  • 10.0.Exceptional

    Great location, great service

    Excellent hotel

    Debra, 1 night trip, Feb 7, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    They tried to charge us $19 per person for the breakfast. Our room smelled like sewage was leaking from the toilet the entire time causing noxious gases to encapsulate the entire area. The entire pool area was off-limits due to an event happening that we were not made aware of before we booked the room

    2 night family trip, Dec 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff were exceptionally helpful - sorting transport when the local bus company didnt turn up for my airport run. Always courteous and friendly

    3 night trip, Dec 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very nice hotel, excellent staff and location. Walking distance to the shopping and eating experience.

    1 night romance trip, Nov 27, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    It was an oasis for us after 5 weeks of travel. Great place to relax by the pool and eat incredible food. The chef was amazing with his presentation and variety of food. I recommend this hotel as a place to have a total break and to relax.

    2 night family trip, Sep 17, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Bed could be better and spa service could be more satisfying.

    4 night romance trip, Aug 29, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The staff were very pleasant. My family and I had a wonderful time.

    Mark, 3 night family trip, Jul 13, 2019

    Verified Expedia guest review

  • 2.0.Poor

    The showers had black mold, the mattress was so thin you could feel the springs, you could hear people in the room next to you, there were kids running through the entire building including the restaurant and nobody said a thing.

    2 night romance trip, Jun 19, 2019

    Verified Expedia guest review

  • 6.0.Good

    Average for such an expensive place

    Expensive upscale hotel, so based on expectations for such a place it is average.

    Jeff, 1 night family trip, Jun 4, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Liked the look and feel and family-friendliness. Staff were helpful and went above and beyond the level of expected service, especially in booking tables at restaurants for us, advocating for our needs to those restaurants, communicating when we needed a Vietnamese interpreter, and on and on! Would have loved it more if the gym were better equipped.

    Jonathan, 3 night family trip, May 31, 2019

    Verified Expedia guest review

See all 113 reviews