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1 room, 2 adults

Grand Hyatt Shenzhen, Shenzhen

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000, China

Luxury hotel with full-service spa, connected to a shopping center, near Huaqiangbei
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Location
Great location
Vibe
Awesome vibe
Wellness
Great wellness & sports facilities
Food
Delicious food

Grand Hyatt Shenzhen, Shenzhen

from $123
  • Club Room, 1 King Bed
  • Deluxe Room, 1 King Bed (Club Access)
  • Deluxe Room, 1 King Bed
  • Grand Suite, 1 King Bed
  • Room, 1 King Bed
  • Room, 2 Twin Beds
  • Apartment, 1 Bedroom
  • Apartment, 2 Bedrooms
  • Club Room, 2 Twin Beds
  • Grand, Executive Suite
  • Premier Suite, 1 King Bed
  • Room, 2 Twin Beds, View
  • Room, 1 King Bed, View

What’s around Grand Hyatt Shenzhen, Shenzhen

Landmarks

  • In Luohu
  • Huaqiangbei - 16 min walk
  • Dongmen Pedestrian Street - 19 min walk
  • Luohu Port - 21 min walk
  • Shun Hing Square - 7 min walk
  • Shenzhen Museum - 14 min walk
  • Shenzhen Grand Theater - 15 min walk
  • Luohu Commercial City - 15 min walk

Getting around

  • Hong Kong (HKG-Hong Kong Intl.) - 38 min drive
  • Shenzhen (SZX-Shenzhen Intl.) - 35 min drive
  • Shenzhen Station - 15 min walk
  • Hong Kong Lok Ma Chau Station - 7 min drive
  • Hong Kong Sheung Shui Station - 9 min drive
  • Guomao Station - 11 min walk
  • Laojie Station - 16 min walk
  • Luohu Station - 20 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 471 rooms
  • This hotel is arranged over 38 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 15

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 8 restaurants
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Yoga classes/instruction on site
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 29805
  • Conference space size (meters) - 2769
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2009
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Shui Xiang Spa has 13 treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

China Lodge - This restaurant serves lunch and dinner.

Belle-Vue - This restaurant serves lunch and dinner.

The Show Kitchen - This restaurant serves breakfast, lunch, and dinner.

Sugar Box - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

La Terrazza - This restaurant serves brunch, lunch, and dinner.

Grand Hyatt Shenzhen, Shenzhen’s small print

Also known as

  • Grand Hyatt Shenzhen
  • Grand Hyatt Shenzhen Hotel
  • Shenzhen Grand Hyatt
  • Grand Hyatt Shenzhen Hotel
  • Grand Hyatt Shenzhen Hotel Shenzhen
  • Grand Hyatt Shenzhen Shenzhen
  • Grand Hyatt Shenzhen Hotel Shenzhen

Policies

This property requires guests to wear swimming caps while in the pool. For more details, please contact the property using the information on the reservation confirmation received after booking.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 216 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 700 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Superb 9.0 From 231 reviews

Exceptional 10.0
SZ 5 star hotel close to HK
From HK, stayed for one night, with club lounge access. Check-in was tough, but the staff helped a lot. Info: (Double checked with 2 staff at the front desk) Club Room in here means you have lounge access right and the *PRIORITY* to be assigned on 22/F or above. Arrived at 1pm, staff at front desk told me we (me and parents, 2 rooms) were originally assigned on 9/F, which make no sense to him too. At time, he could give us 1 room on 31/F and the other on 21/F, if I need to access the room immediately. Took the one 31/F and I said I would wait to check-in the 2nd room after official check-in time (2pm), staff replied he would keep checking for high floor. By 4pm I went to the front desk again, that gentlemen was gone and another lady helped me. Explained what happened and she check-ed me in onto 29/F, OK for me. I did not expect Club Rooms in such way (my first time), but staff was helpful and things got handled with happy ending this time. Room was bright and clean. Shower was strong. AC did not react very quick but was OK. Club lounge provided all-day coffee tea and soft drinks. 530 to 830pm is canapes time, which could be your dinner and drinks with the vast dishes offered. Also had breakfast here, a fine selection of enough food. Lounge was spacious, very relaxing. Alcohol at canapes time only, but selection was comprehensive (wine, beer and spirits).
LH, hk1 night trip
Exceptional 10.0
Shenzhen Trip
Very friendly staff, eager to help. Spacious room and nice amenities. Convenient location for Metro. Nearest subway is Grand Theatre. Take Exit C MixC shopping Mall. You will be able to get to the hotel courtyard through the mall. If you would like to go to the hotel through outside the mall, take exit F Grand center station exit F. Get out and turn right through the drive way of the parking lot you will hit the a street, cross it and turn left and within n 30 meters you turn right then go straight, pass the Walmart and within 100-150 meters cross the street you will see the sign of Georgio Armani and Tesla show room just pass through you will see Grand Hyatt in the courtyard. Buy 1 day pass and it is way more cheaper and faster to move around. Road traffic is horrible.
MOHAMMED, us1 night business trip
Exceptional 10.0
I would say this is the best hotel in Shenzhen. From the room, to the commendations, to the cleanliness, to the modern technology. It is located with a spectacular five-star mall in the base of the entrance of the hotel as well as a five-star mall connected with many incredible restaurants. It’s very close to everything. The train station/ the market/everything. It’s amazing. If I had to make one complaint. I would say that the music in the penthouse is way too loud. And the manager refused to lower the music. He actually told me to leave. He’s an absolute idiot and he should be fired. Decides that everything was at 1evel
FEDELE, usBusiness trip
Exceptional 10.0
Good location and Comfortable hotel
Heard bell rang then looked via the door peephole, but no one was outside. When heard the second rang and answer the door, the cleaner opened the door suddenly with her door card. She claimed that some welcome fruit was provided, she opened my door because no one answered when the first bell rang. It would be embarrassing if I was in bathroom which is with transparent glass. So, hotel should be supposed to prepare the fruit before I checked in.
Yuk Man, hk1 night trip with friends
Very Good 8.0
Upcharge to check-in?
Overall a very nice hotel thou a bit shy of 5 star. I really didn't like that not only was my room not available even thou I wasn't an early check-in but in order to not wait a couple of hours I was charged more money to get into a room that was ready, clearly a bait and switch.
Stephen, us4 night business trip

Grand Hyatt Shenzhen, Shenzhen

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