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Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

4.5 stars4.5 stars
Carretera Federal Chetumal Puerto JuárezKm 324-342 Manzana 1, Lote 3, SM 11, Puerto MorelosQROO77580Mexico, 800-491-6126
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Excellent4.3 / 5
Service
Fantastic service
Pool
Great pool
Food
Delicious food
WiFi
WiFi system needs upgrading
197See all 197 Hotels.com reviews
From 5,789 reviewsTripAdvisor Traveller Rating

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

Hotel Info: 866-539-8117

from $192
  • Premium Deluxe Tropical & Garden view ( 1 King)
  • Premium Deluxe Plunge Pool (Double beds)
  • Premium Deluxe Tropical & Garden View (2 beds)
  • Preferred Club Plunge Pool (King) W/ Jacuzzi
  • Preferred Club Plunge Pool
  • Premium Deluxe Plunge Pool (King)
  • Premium Deluxe Ocean View (King)
  • Room Ocean View, Poolside ( 1 Kind bed, Preferred Club)W/ Jacuzzi
  • Preferred Club HoneyMoon Suite With Jacuzzi
  • Preferred Club Ocean View Jacuzzi (King)
  • Run of the House
  • Preferred Club Master Suite With Jacuzzi
  • Preferred Club Plunge Pool (Double beds) Jacuzzi
  • Preferred Club Ocean View Jacuzzi (Double beds)
  • Room, Ocean View, Poolside (2 doubles beds, Preferred Club)W/ Jacuzzi
  • Room, Jetted Tub (Prefered Club Deal of the Day )with Jacuzzi
  • Deluxe Room, 6 Bedrooms (Pay 5 and get 6 rooms)
  • Premium Deluxe Ocean View (Double beds)

At a glance

Key facts

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Dreams Riviera Cancun Puerto Morelos
  • Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Hotel Puerto Morelos

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Dial-up Internet access is available in guestrooms for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free hot/cold buffet breakfast daily
  • 9 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach towels
  • Swim-up bar
  • Health club
  • Spa tub
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 4
  • Conference space
  • Meeting rooms 4
  • Conference space size (feet) - 8341
  • Conference space size (meters) - 775
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 2009
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch plasma TV
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

Gratuities and taxes
Gratuities and taxes are included.
Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Not included
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Oceana - This seafood restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only.

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos’s small print

Also known as

  • Dreams Riviera Cancun Puerto Morelos
  • Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Hotel Puerto Morelos

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Dial-up Internet access is available in guestrooms for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

Landmarks

  • On the beach
  • Crococun Zoo (1.7 mi / 2.7 km)
  • Puerto Morelos Town Square (2.1 mi / 3.4 km)
  • Artisans Market (2.2 mi / 3.5 km)
  • El Manglar Golf Course (11.5 mi / 18.5 km)
  • El Rey Polo Country Club (11.5 mi / 18.6 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 22-min drive
  • Free self parking
  • Free valet parking

Recent reviews

Excellent 4.3 /5 from 197 reviews

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Excellent4.0 / 5
Wonderful Getaway
Had a wonderful experience. Beautiful hotel, grounds, beach & pools. Clever @ the lobby bar was tremendous, took care of us like we'd been there before.
4 night romance trip
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Outstanding5.0 / 5
FIRST TIMER
EXCELLENT.
1 night trip with friends
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Outstanding5.0 / 5
LOVED IT!!!
Excellent resort. Staff very friendly. Restaurants incredible. Premium name liquors. Beautiful.
4 night family trip
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Highly recommended.
The resort is beautiful, the services great, the staff incredibly attentive and hard working. The kids explorers club is fantastic. Our second time here and just as good as we remembered.
4 night trip with friends
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Poor1.0 / 5
Horrible resort experience, Good room/property
I was incredibly unhappy with this resort. It's advertised as both a couples and a family resort, though I would not recommend going as a couple as there is virtually no way to get away from the families other than the 11pm - 1am lounge which was not great. There was not a separate adults-only pool or quiet area whatsoever, and the bulk of the entertainment was geared toward families. The food on premise was decent, though I found myself leaving the resort for food in Puerto Morelos often. When I booked the stay I was told I could buy a day pass for $85 for a friend of mine who lived locally. Upon arriving I was told day passes weren't available while I was there. In addition, when my friend picked me up from the resort several times security guards gave her a hard time and wouldn't let drive to the entrance to pick me up. I had to leave the resort and find her on the deserted streets alone in the dark on 2 occasions. They also wouldn't allow my preplanned airport driver into the resort to pick me up. I found myself lugging my baggage out of the hotel gate on my own. 30% of the beach chairs are damaged, and there aren't enough chairs available in general. If you don't get to beach by 9am you won't get a beach chair. Security on the beach also gave me a hard time 3 times when I tried to get back into the resort after walking on the beach before sunrise. The beach cats are nice but you're on your own if you get into trouble on water. Wi-fi on property unreliable.
3 night trip

See all reviews

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

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