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Banyan Tree Hangzhou, Hangzhou

5 stars
2 Westbrook Resort, 21 Zijingang RoadHangzhouZhejiang310000China, 800-491-6126
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Excellent4.5 / 5
Vibe
Awesome vibe
Comfort
Rather comfortable
Service
Fantastic service
Wellness
Sufficient wellness & sports facilities
24See all 24 Hotels.com reviews
From 249 reviewsTripAdvisor Traveller Rating

Banyan Tree Hangzhou, Hangzhou

Hotel Info: 866-539-8117

from $370
  • Water View Villa
  • Two Bedroom Jetpool Villa
  • Spa Jetpool Villa
  • Water View Villa
  • Water Terrace
  • Water Terrace
  • Premier Water Terrace
  • Premier Water Terrace
  • Two Bedroom Jetpool Villa
  • Premier Villa, 1 King Bed, Lake View
  • Villa, 1 King Bed (Water View)
  • Spa Jetpool Villa
  • Water View Villa
  • Premier Suite, 1 King Bed, Terrace
  • Premier Water Terrace
  • Suite, 1 King Bed, Terrace (Water View)
  • Water Terrace
  • Two Bedroom Jetpool Villa
  • Spa Jetpool Villa

At a glance

Key facts

Hotel size

  • This hotel has 72 rooms

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

  • Train station pickup *

Parking

  • Free self parking

  • Free nearby parking

Also known as

  • Banyan Tree Hangzhou
  • Banyan Tree Hotel Hangzhou
  • Hangzhou Banyan Tree
  • Banyan Tree Hangzhou Hotel Hangzhou

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 690 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)

Train station pick-up service is offered for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free hot/cold buffet breakfast
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Marina on site
  • Spa tub
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 2
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Year Built 2009
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Sofa bed
Things to enjoy
  • Separate dining area
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Digital TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include hot stone massages, Swedish massages, Thai massages, and massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Baiyun Chinese Restaurant - This restaurant serves brunch, lunch, and dinner.

Water Light Court - This diner serves breakfast, lunch, and dinner. Open 24 hours.

Tea House - Onsite theme restaurant.

Lobby Bar - Onsite coffee shop.

Banyan Tree Hangzhou, Hangzhou’s small print

Also known as

  • Banyan Tree Hangzhou
  • Banyan Tree Hotel Hangzhou
  • Hangzhou Banyan Tree
  • Banyan Tree Hangzhou Hotel Hangzhou

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 690 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 24 reviews

Banyan Tree Hangzhou, Hangzhou
Outstanding5.0 / 5
Excellent overall. Service was superb. Attended to all our needs . Arranged for private tours. Location away from the busy congested West Lake .
3 night trip with friends
Banyan Tree Hangzhou, Hangzhou
Excellent4.0 / 5
Hotel in beautiful natural setting
The hotel is set in a beautiful natural environment with classic architecture and Chinese culture. The water villa we stayed in overlooks the scenic lake. The cleanliness of the room was a bit disappointing for the standard that Banyan Tree promised as there is a musky smell in the room.
2 night romance trip
Banyan Tree Hangzhou, Hangzhou
Excellent4.0 / 5
good experience
very tranquil area.The hotel has a really nice set up and even though there were minor mistakes staff is friendly as possible. Though A bit overpriced, villas have high ceilings and nice design but not too much of a privacy on your balcony.
2 night romance trip
Banyan Tree Hangzhou, Hangzhou
Good3.0 / 5
Not the Banyan Tree I know of...
If you're expecting a stay here like any other Banyan Tree you've been to, ie serenity, sanctuary etc, you'll probably be disappointed at the Hangzhou property. 1) we were astonished to see a lobby with more than 30 guests hanging around (they didn't seem to be checking out or in but we're just there to sight see); not to mention a clown who was doing balloon twisting seemingly to entertain the crowd. 2) we arrived at 3pm yet the room wasn't ready until 4pm. 3) the guy who escorted us to the room didn't bother to introduce the room at all 4) the concierge was very helpful to help us arrange our itinerary, although he didn't call or leave us message about whether the bookings were confirmed until we sought him out the next day before departure 5) turn down service was done the 1st night but just to do our bed without cleaning up our used tea cups & plates; 2nd night no turndown service at all 6) food - really I must say it's substandard. 7) We were very unlucky to be staying there when there was a water gun party at the hotel, and throughout the whole day loud pop music appealed to teenagers were played nonstop, rocking the whole resort. In short, if you are not expecting to have a zen, quiet type of holiday in Hangzhou, you can consider Banyan Tree. Yet, for a much cheaper rate also within the wetland park area, why not just stay at Sheraton which is only throwing distance from BT?
2 night romance trip
Banyan Tree Hangzhou, Hangzhou
Outstanding5.0 / 5
April Fools Day can be awesome ...
We had a lovely 3 days. The resort ambiance is magical and the service is the best we have experienced--being seasoned travelers in Asia and Europe...
3 night romance trip

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Banyan Tree Hangzhou, Hangzhou

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