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Mahekal Beach Resort, Playa del Carmen

4-star4 stars
38 St And The BeachPlaya del CarmenQROO77710Mexico

Playa del Carmen beachfront hotel with 3 restaurants, spa
  • Free WiFi
Superb9.0
Location
Great location
WiFi
Good internet service
Food
Delicious food
Beach
Beautiful beach
646See all 646 Hotels.com reviews
From 3,110 reviewsTripAdvisor Traveller Rating

Mahekal Beach Resort, Playa del Carmen

from $215
  • Room, Garden View
  • Room, Garden View (Palapa)
  • Room, Ocean View
  • Room, Ocean View (Palapa)
  • Deluxe Room (Ocean front)
  • Treehouse
  • Treehouse Palapa

At a glance

Key facts

Hotel size

  • This hotel has 196 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
24-hour airport shuttle service is available. Contact the property in advance to get details. This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free nearby parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Swim-up bar
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 4
  • Swim-up bar
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Pool sun loungers
  • Beach towels
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Conference space
  • Meeting rooms 2
  • Conference space size (feet) - 1200
  • Conference space size (meters) - 111
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 33
  • Year Built 1982
  • Garden
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Things to enjoy
  • Patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Cocina - This buffet restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.

Las Olas - This beachfront cocktail bar specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Fuego Restaurante y Bar - This beach cocktail bar specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Recreation

On Site

  • Bicycle rentals on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

  • Mahekal Beach Resort is listed in the 2016 Condé Nast Traveler Top 100 List and the 2016 Travel + Leisure 500.

Mahekal Beach Resort, Playa del Carmen’s small print

Also known as

  • Mahekal
  • Shangri La Caribe Playa Del Carmen
  • Mahekal Beach
  • Mahekal Beach Playa del Carmen
  • Mahekal Beach Resort
  • Mahekal Beach Resort Playa del Carmen
  • Mahekal Resort
  • Mahekal Beach Hotel Playa Del Carmen
  • Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
  • Shangri La Caribe Hotel

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: USD 100.00 per night

  • Christmas Eve (24 December) Gala Dinner per adult: USD 80.00
  • Christmas Eve (24 December) Gala Dinner per child: USD 1 (up to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 80.00
  • New Year's Eve (31 December) Gala Dinner per child: USD 1 (up to 12 years old)

Optional extras

Late check-out can be arranged for an extra charge

Refrigerators are available for USD 10 per night

Breakfast is offered for an extra charge of USD 15.00 per person (approximately)

Pets are allowed for an extra charge of USD 25 per pet, per night

Airport shuttle service is offered for an extra charge of USD 115 per person (roundtrip)

Airport shuttle for children between the ages of 5 and 17 costs USD 30.00 (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Mahekal Beach Resort, Playa del Carmen

Top spots nearby

Recommended by this property

  • Mamitas Beach Club (3-minute walk)
  • Quinta Avenida (8-minute walk)
  • Pier Navega (8-minute walk)
  • Quinta Alegria (8-minute walk)
  • Nuestra Senora del Carmen Catholic Church (11-minute walk)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive
  • Free parking nearby
  • Airport shuttle (surcharge)

Recent reviews

Superb 9.0 From 646 reviews

Mahekal Beach Resort, Playa del Carmen
Exceptional10.0
Great location in Playa del Carmen, beautiful resort right on the beach and less than 5 min from 5th avenue, beautiful gardens, great service and great food. the beach is not very wide and the see carries a lot of seaweed, but plenty of sundbeds. The two main pools never looked packed even though it is sometimes hard to find a sunbed after 10AM/11AM until 4PM. There is ongoing construction work right in front in the street, and there may be some noise during the day next to it, but we had a room nearer to the beach which was quite (besides the birds...) We had a great week and would definitely come back and recommend.
marc, us7 night trip
Mahekal Beach Resort, Playa del Carmen
Fair4.0
Series of unfortunate events and no one cared.
The property was very lush and luxurious. At check in our keys did not work and we stood outside our room for 1 hour before they offered another room. They informed us it would take 2 hours to get into the original room. We agreed to move to a room at the edge of the property close to a noisy buffet restaurant. We were also told that we could go to a restaurant on the property, even though we had just arrived and didn’t have reservations. The hostess at Fuego told us she would check to see if she could get us a table, left us for 8 minutes, then told us she couldn’t seat all 4 of our party that night, but we could make a reservation for another day. The next day we asked to have a fridge delivered to our room for $10/day. The front desk told us to call from our room to have it delivered. When we called from our room, they told us the walk to the front desk to sign a recipt for the charges. Since we were getting the run around we asked for just a bucket of ice and bottles of water. They charged us $20 for ice and 4 waters that we were told were included in our room. I am not sure if this property really wants return visitors. We will not be back.
A Traveler, us4 night trip
Mahekal Beach Resort, Playa del Carmen
Exceptional10.0
Absolutely Amazing!
By far the most memorable trip we've taken. The property is very zen. Very clean. Staff were very attentive and friendly. Very good english. Location was amazing. Great wifi. Plenty of restaurants in walking distance, but the food on property was just as good as the local spots. We had an ocean view room. It is a free standing building with a covered patio which has table/chairs for dining as well as hammocks for relaxing. The breeze off the ocean was constant and we fell asleep to the sounds of the waves crashing every night. Amazing trip overall! Will definitely be back!
A Traveler, us4 night trip
Mahekal Beach Resort, Playa del Carmen
Very Good8.0
Staff at restaurants was inflexible on breakfast and other meal charges. Hotel has half-board policy and became confusing to substitute dinner for lunch.
Flora, us3 night trip
Mahekal Beach Resort, Playa del Carmen
Very Good8.0
Fun long weekend
The place grew on us! At first the room seemed just okay, but we didn't spend much time in the room and the area was great.
Lucy, us3 night trip

See all reviews

Mahekal Beach Resort, Playa del Carmen

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