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Mahekal Beach Front Resort & Spa

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4 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
4 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Overview of Mahekal Beach Front Resort & Spa

VIP Access

Mahekal Beach Front Resort & Spa

4.0 star property
4-star beachfront hotel with spa, near Mamitas Beach

9.0/10 Superb

1,035 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Pet-friendly
  • Airport transfer
  • Gym
  • Air conditioning
  • 24/7 front desk
Map
38 St And The Beach, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 1 min walk
  • Mamitas Beach - 1 min drive
  • Quinta Avenida - 1 min drive
  • Playa del Carmen Maritime Terminal - 13 min drive
  • Playacar Golf Club - 17 min drive
  • Xplor Theme Park - 20 min drive
  • Xcaret Eco Theme Park - 22 min drive
  • Ferry to Cozumel - 28 min drive
  • Maroma Beach - 28 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.4 km
  • Airport shuttle (surcharge)

Restaurants

  • La cueva del Chango - 3 min walk
  • Amate 38 - 3 min walk
  • Cocotte Cita - 4 min walk
  • Gluay Maai Thai - 4 min walk
  • Las hijas de la Tostada - 5 min walk

About this property

Mahekal Beach Front Resort & Spa

At Mahekal Beach Front Resort & Spa, you can spend time at the beach enjoying cabanas, beach umbrellas and beach massages, plus you'll only be steps from Playa del Carmen Main Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and aromatherapy. Serving Mexican cuisine and offering garden views, Cocina is one of 3 restaurants and 3 bars/lounges. Other highlights at this upmarket hotel include a beach bar, a fitness centre and a hot tub. Fellow travellers love the overall property condition and location.

All-inclusive

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Land activities

Cycling
Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property for guests who have not received COVID-19 vaccination
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
On-site PCR COVID-19 testing is available for a USD 90 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 195 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
  • Guests may be subject to health screenings for COVID-19 at the property.
  • The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 20 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Parking

  • Off-site parking within 16 ft (USD 10 per day)
  • Street parking available

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 3 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Babysitting (surcharge)

What to do

  • On the beach
  • Free beach club
  • Beach yoga
  • Scuba diving
  • Shopping
  • Pool table
  • Bike tour information
  • Ecotours nearby
  • Parasailing nearby
  • Snorkelling nearby

Working away

  • 3 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 33 buildings/towers
  • Built in 1985
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • Fitness centre
  • 4 outdoor pools
  • Bike parking
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms

Accessibility

  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Selected Comfort mattress

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

All-inclusive

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Land activities

Cycling
Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances

Spa

Revive has 1 treatment room. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Dining

Cocina – Overlooking the garden, this diner specialises in Mexican cuisine. Guests can enjoy drinks at the bar.
Las Olas – This beachfront buffet restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Fuego Restaurante y Bar – This beach fine-dining restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Agave – This sports bar overlooks the garden. Happy hour is offered. Open daily.
Itzi Pool Bar – This brewpub is located by the pool. Happy hour is offered. Open daily.

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2021 Travel + Leisure 500.

Fees & policies

Refundable deposits

  • Deposit: USD 100.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) gala dinner per adult: USD 80
  • Christmas Eve (24 December) gala dinner per child: USD 40 (from 3 to 12 years old)
  • Christmas Day (25 December) gala dinner per adult: USD 80
  • Christmas Day (25 December) gala dinner per child: USD 40 (from 3 to 12 years old)
  • New Year's Eve (31 December) gala dinner per adult: USD 80
  • New Year's Eve (31 December) gala dinner per child: USD 40 (from 3 to 12 years old)
  • New Year's Day (1 January) gala dinner per adult: USD 80
  • New Year's Day (1 January) gala dinner per child: USD 40 (from 3 to 12 years old)
  • Service fee: USD 15 per person, per night
  • Resort fee: USD 35 per accommodation, per night
  • Resort fee inclusions:
    • Beach towels
    • Fitness centre access
    • Sporting facilities or equipment
    • Bicycle storage
    • Internet access (may be limited)
    • In-room safe
    • In-room bottled water

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 19 for adults and USD 19 for children
  • Airport shuttle service is offered for an extra charge of USD 302 per person (roundtrip)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 5 and 12 costs USD 302 (roundtrip)
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 29.75 per accommodation, per night

Parking

  • Parking is available nearby and costs USD 10 per day (16 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 16 years old are not allowed in the hot tub, and guests under 17 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision
  • Guests under 13 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities; masks are required in public areas for unvaccinated guests.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

On-site PCR COVID-19 testing is available for a USD 90 fee, and antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>This property does not have lifts.</p><p>Parties and events are allowed on site.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and window guards on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards and cash.</p> <p>This property reserves the right to pre-authorise the guest's credit card prior to arrival. </p>

Also known as

Mahekal
Mahekal Beach
Mahekal Beach Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Resort Playa del Carmen
Mahekal Resort
Mahekal Beach Hotel Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Front & Spa Del Carmen
Mahekal Beach Front Resort Spa
Mahekal Beach Front Resort & Spa Hotel
Mahekal Beach Front Resort & Spa Playa del Carmen
Mahekal Beach Front Resort & Spa Hotel Playa del Carmen

Frequently asked questions

Does Mahekal Beach Front Resort & Spa offer free cancellation for a full refund?
Yes, Mahekal Beach Front Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mahekal Beach Front Resort & Spa?
As of 4 Feb 2023, prices found for a 1-night stay for 2 adults at Mahekal Beach Front Resort & Spa on 5 Feb 2023 start from $305, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mahekal Beach Front Resort & Spa?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Mahekal Beach Front Resort & Spa?
Yes, there are 4 outdoor pools. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Mahekal Beach Front Resort & Spa?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 20 lb per pet. There's a charge of USD 29.75 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at Mahekal Beach Front Resort & Spa?
No, unfortunately. However, there's street parking available.
Is an airport shuttle service offered by Mahekal Beach Front Resort & Spa?
Yes, an airport shuttle is available. The charge is USD 302 per person roundtrip.
What are the check-in and check-out times at Mahekal Beach Front Resort & Spa?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Mahekal Beach Front Resort & Spa and nearby?
Have fun with on-site activities such as beach yoga and scuba-diving. Additional recreation on-site includes yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Mahekal Beach Front Resort & Spa also has 3 bars, a fitness centre and beach cabanas, as well as spa services and a garden.
Are there restaurants at or near Mahekal Beach Front Resort & Spa?
Yes, there are 3 on-site restaurants, featuring al fresco dining, Mexican cuisine and garden views. Nearby restaurants include La cueva del Chango (3-min walk), Amate 38 (3-min walk) and Cocotte Cita (4-min walk).
Does Mahekal Beach Front Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Mahekal Beach Front Resort & Spa like?
Mahekal Beach Front Resort & Spa is in Downtown Playa del Carmen, a short 1-minute walk from Playa del Carmen Main Beach and 4 minutes' walk from Quinta Avenida. Travellers give top marks for the hotel's prime location.

Reviews

9.0

Superb

9.3/10

Cleanliness

9.4/10

Staff & service

8.9/10

Amenities

9.1/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

8/10 Very good

Recommendable
Great location. May be noisy in the evening with music in the area or within the resort. Some of the rooms need a little renovation. We had rainwater come into the room from the porch. Food is great. Ice cream remarkable.
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

A real gem!!!
Have never gone back somewhere prior to finding this place. It’s so well run and still feels casual. Highly recommend this resort!
Katrina, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Our stay was awesome. The location was spectacular. Beautiful views. The food was very good, The staff was outdtanding. The amenities were great.
Bo, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Good place but could be better
It was a good hotel but they didn’t give me the gift card promoted in the reservation and they said the didn’t know about it and did NOTHING to compensate that. Was expecting more even when I showed them the reservation.
Javier, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Amazing place
We loved our stay. The place is amazing. We found the food less interesting than when we first visit the hotel, especially the buffet. Not a great choice of food. A little bit cheap. We would appreciate a fridge in the room.
Stephen, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great resort for beach and pool stay.
Very nice resort. Great place to go if you simply want to relax and chill by the pool and beach. The staff was consistently helpful and excellent. It’s a two minute walk to the main downtown 5th Avenue area. Go Luma Taverna for truly outstanding seafood!
Robert, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

The BEST play we've stayed in the carribean.
Let's just start with the fact that someone overheard that we were on our honeymoon, and one evening, we came back to a cute little heart gift on our patio table, with our names on it that said honeymoon. It was so sweet! If you're looking for a place right in the heart of Playa Del Carmen, yet want to feel the quiet of something further out, look no further. You do not need transportation to anything, we walked everywhere. Ocean front, private, safe, 24-hour security. Food was Fantastic, especially for all-inclusive! The service that we received was OUTSTANDING. Mariano at Itzi was our favorite, so much so, that we visited every day, sometimes multiple times. He's attentive, kind, funny, and makes amazing drinks! Rogelino, Alan, Manuel... Those 3 guys are at the top as well. If your spanish is a little rough as mine is, these 4 all speak excellent english, in fact, many of the staff do! All 4 of them made our stay wonderful, and we all know that service can make or break a vacation. The view is impeccable. Both Los Alas and Fuego restaurants, have amazing ocean front views. The amount of pools on the property helps them to be not as crowded. The palapas give you a sense that you aren't in a "stuffy" resort either. The grounds are very well kept as well. I would stay here a million times over. In fact, we are coming back in March! We stayed in an ocean view palapa # 49. It's on the 2nd floor, amazing view next to a pool and the beach. Love this place!
Megan, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect location, staff and food!
Our stay was amazing. The property was exactly what we were hoping for, very lush, oceanfront and not a giant concrete, all inclusive with no charm of the area. The staff service was friendly and excellent. The for was superb. Also, great location to venture off property to check out other restaurants and local vibe. I couldn’t recommend this resort more highly. We will definitely come back.
Daniel, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bingning, 5-night trip
Verified Hotels.com guest review