Mahekal Beach Front Resort & Spa

Photo gallery for Mahekal Beach Front Resort & Spa

Primary image
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
4 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Overview of Mahekal Beach Front Resort & Spa

VIP Access

Mahekal Beach Front Resort & Spa

4.0 star property
4-star beachfront hotel with spa, near Mamitas Beach

9.0/10 Superb

1,002 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
38 St And The Beach, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 3 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Breakfast available
  • Fitness centre
  • Free beach club on site
  • Beach umbrellas
  • Beach cabanas
  • Beach sunloungers
  • Beach towels
For families
  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 1 min walk
  • Quinta Avenida - 4 min walk
  • Mamitas Beach - 1 min drive
  • Playa del Carmen Maritime Terminal - 13 min drive
  • Playacar Golf Club - 15 min drive
  • Grand Coral Golf Riviera Maya - 11 min drive
  • Xplor Theme Park - 18 min drive
  • Xcaret Eco Theme Park - 21 min drive
  • Ferry to Cozumel - 23 min drive
  • Maroma Beach - 27 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.4 km
  • Airport shuttle (surcharge)

About this property

Mahekal Beach Front Resort & Spa

4-star family-friendly hotel in the heart of Downtown Playa del Carmen
Near Playa del Carmen Main Beach, Mahekal Beach Front Resort & Spa provides a round-trip airport shuttle, a swim-up bar and a beach bar. With a white sand beach, beachfront dining and beach cabanas, this hotel is the perfect place to soak up some sun. Indulge in hydrotherapy, a massage and a manicure/pedicure at Revive, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Mexican cuisine and garden views. Yoga classes are offered at the gym; other things to do include scuba diving and beach yoga. In addition to a poolside bar and a free manager's reception, guests can connect to free WiFi in public areas.
Other perks include:
  • 4 outdoor pools with a swim-up bar, cabanas and sunloungers
  • Cooked-to-order breakfast (surcharge), bike hire and self-parking (surcharge)
  • A free beach club on site, a front desk safe and concierge services
  • Books, games and multilingual staff
  • Guest reviews give top marks for the first-rate property condition and location
Room features
All 195 individually furnished rooms offer comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as Laptop workspace and air conditioning.
More conveniences in all rooms include:
  • Select Comfort beds and down duvets
  • Bathrooms with rainfall showers and hairdryers
  • Balconies or patios, ceiling fans and daily housekeeping

All-inclusive

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Land activities

Cycling
Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property for guests who have not received COVID-19 vaccination
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
On-site PCR COVID-19 testing is available for a USD 90 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 195 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
  • Guests may be subject to health screenings for COVID-19 at the property.
  • The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 20 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas

Parking

  • On-site parking only available on request
  • On-site self-parking (USD 168 per day)
  • Off-site parking nearby (USD 7 per day)
  • Street parking available

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 3 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free reception (selected days)
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Playground
  • Babysitting (surcharge)

What to do

  • On the beach
  • Free beach club
  • Beach yoga
  • Scuba diving
  • Shopping
  • Pool table
  • Bike tour information
  • Ecotours nearby
  • Parasailing nearby
  • Snorkelling nearby

Working away

  • 3 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 33 buildings/towers
  • Built in 1985
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • Fitness centre
  • 4 outdoor pools
  • Bike parking
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms

Accessibility

  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Selected Comfort mattress

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free local calls
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

All-inclusive

All-inclusive room rates at Mahekal Beach Front Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Land activities

Cycling
Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances

Spa

Revive has 1 treatment room. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Dining

Cocina – Overlooking the garden, this diner specialises in Mexican cuisine. Guests can enjoy drinks at the bar.
Las Olas – This beachfront buffet restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Fuego Restaurante y Bar – This beach fine-dining restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
Agave – This sports bar overlooks the garden. Happy hour is offered. Open daily.
Itzi Pool Bar – This brewpub is located by the pool. Happy hour is offered. Open daily.

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2021 Travel + Leisure 500.

Fees & policies

Refundable deposits

  • Deposit: USD 100.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) gala dinner per adult: USD 80
  • Christmas Eve (24 December) gala dinner per child: USD 40 (from 3 to 12 years old)
  • Christmas Day (25 December) gala dinner per adult: USD 80
  • Christmas Day (25 December) gala dinner per child: USD 40 (from 3 to 12 years old)
  • New Year's Eve (31 December) gala dinner per adult: USD 80
  • New Year's Eve (31 December) gala dinner per child: USD 40 (from 3 to 12 years old)
  • New Year's Day (1 January) gala dinner per adult: USD 80
  • New Year's Day (1 January) gala dinner per child: USD 40 (from 3 to 12 years old)
  • Service fee: USD 15 per person, per night
  • Resort fee: USD 35 per accommodation, per night
  • Resort fee inclusions:
    • Beach towels
    • Fitness centre access
    • Sporting facilities or equipment
    • Bicycle storage
    • Internet access (may be limited)
    • In-room safe
    • In-room bottled water

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of USD 19 for adults and USD 19 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 302 per person (roundtrip)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 5 and 12 costs USD 302 (roundtrip)
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 29.75 per accommodation, per night

Parking

  • Self-parking costs USD 168 per day
  • Parking is available nearby and costs USD 7 per day
  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 16 years old are not allowed in the hot tub, and guests under 17 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision
  • Guests under 13 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities; masks are required in public areas for unvaccinated guests.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

On-site PCR COVID-19 testing is available for a USD 90 fee, and antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Parties and events are allowed on site.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Mahekal Beach Resort Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Playa del Carmen
Mahekal Beach
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Mahekal Front & Spa Del Carmen
Mahekal Beach Front Resort Spa
Mahekal Beach Front Resort & Spa Hotel
Mahekal Beach Front Resort & Spa Playa del Carmen
Mahekal Beach Front Resort & Spa Hotel Playa del Carmen

Frequently asked questions

Does Mahekal Beach Front Resort & Spa offer free cancellation for a full refund?
Yes, Mahekal Beach Front Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mahekal Beach Front Resort & Spa?
As of 30 September 2022, prices found for a 1-night stay for 2 adults at Mahekal Beach Front Resort & Spa on 1 October 2022 start from €358, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mahekal Beach Front Resort & Spa?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Mahekal Beach Front Resort & Spa?
Yes, there are 4 outdoor pools. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Mahekal Beach Front Resort & Spa?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 20 lbs per pet. There's a charge of USD 29.75 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at Mahekal Beach Front Resort & Spa?
Yes. Self-parking costs USD 168 per day.
Is an airport shuttle service offered by Mahekal Beach Front Resort & Spa?
Yes, an airport shuttle is available. The charge is USD 302 per person roundtrip.
What are the check-in and check-out times at Mahekal Beach Front Resort & Spa?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Mahekal Beach Front Resort & Spa and nearby?
Have fun with on-site activities such as beach yoga and scuba-diving. Additional recreation on-site includes yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Mahekal Beach Front Resort & Spa also has 3 bars, a fitness centre and beach cabanas, as well as spa services and a garden.
Are there restaurants at or near Mahekal Beach Front Resort & Spa?
Yes, there are 3 on-site restaurants, featuring al fresco dining, Mexican cuisine and garden views. Nearby restaurants include La cueva del Chango (3-min walk), Amate 38 (3-min walk) and Cocotte Cita (4-min walk).
Does Mahekal Beach Front Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Mahekal Beach Front Resort & Spa like?
Mahekal Beach Front Resort & Spa is in Downtown Playa del Carmen, a short 1-minute walk from Playa del Carmen Main Beach and 4 minutes' walk from Quinta Avenida. Travellers give top marks for the hotel's prime location.

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.4/10

Staff & service

8.9/10

Amenities

9.1/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Mahekal is a 10 out of 10.
Mahekal was absolutely fantastic, never been outside of my country before and was very nervous and they made us feel like family. Service was amazing as well. They took the time to make sure we were comfortable. It was everything i was hopping for and more. The place is beautiful, perfect for a family get away or for a romantic vacation. Word can not express how happy we are with our stay. We will be coming back. Will nit stay anywhere else. Mahekal is a authentic maya bungalow style. All hotels/resorts look the same. If you want something different and something that will stick with you forever mahekal is the place to go. The staff was amazing and silly question we had they were right there eager to help explain and educate us about the resort and the history of their community. They keep the beach clean, they have their own tractor to clean the beach and guards to keep the beach goers out around the clock.
Samantha, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stunning!
Mahekal was incredible! Property was gorgeous and so well maintained. We were blown away just walking through the property. Staff was super friendly! If you want to do the pottery painting, make sure you do it at least a day or 2 before you leave. You paint and then have to come back next day to pick it up. We didn’t realize that and went to do it on our last day so couldn’t do it. Beach in front is a public beach, but they have beach chairs roped off for Mahekal guests only and guards enforcing entry. Only thing I wish they had during check in was some more explanation to what restaurants are and aren’t included/not included in the “free” meals and the “dinner credit”. It was explained but I feel there are so many can/cants that after I sat down and looked at the map we had to go back and ask them again how it worked and then we still ended up getting it wrong and paying more at dinner than we thought we were going to. So that was a bit confusing. All in all, it was an incredible place and trip and we will definitely be coming back for another relaxing time.
Main lobby
Grounds
Beach view room with plunge pool
Grounds
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful Property
Beautiful property , the food was top notch. I give it 5 stars .. BUT no TV and I like my news..
Patricia, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Room not as advertised and extremely loud
The stay was exhausting and not relaxing at all. We booked the oceanfront plunge palapa with two double beds for me and my friend. Upon arrival they gave us the wrong room (1 king bed) and told us to check back in the morning for any availability. The next day they did not have the room we asked for either and said it would be available Friday night the night we were leaving early in the morning from our 3-night stay. This is absolutely unacceptable as the two queen beds were one of the deciding factors for booking this resort. Additionally, the room they gave us was right next to the entrance of a public beach and there was loud music and partying into the early hours of the morning each night. As such, we were never relaxed as we didn’t get good sleep any of the nights. Lastly on the last day there was a company party and almost all amenities were closed or closed early. Additionally the company party contributed to noise and partying on our last night as well. If you are going to have a company party that is fine but you should close your resort to customers on that day. Overall, we had a terrible experience and I would never return to this hotel if I were to visit Playa del Carmen in the future.
3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Martha, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Sandra, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We enjoy going here now for the third time. Relaxing and laid back
Brent, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Service and cleanliness was fantastic. Dining options were fun and varied. Beautiful facilities and rooms. Beach was loud in the evenings due to public access and the beds were a bit uncomfortable.
Kathryn, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

The property was well maintained. The staff was EXCEPTIONAL! Treated us like family. Very laid back atmosphere close to downtown however noise was muted at night, great artisanal shops nearby, beach cleaned every morning except Sundays.
Catia, 8-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Mahekal did not disappoint by any means for our family vacation. Beautiful resort, clean rooms, amazing food and the people we're all amazing.... Where everyone knows your names, not just your room number. Extra Thank You to Rogelio who went out of his way make us feel like royalty during our stay. I highly recommend!!!
Stephen, 7-night family trip
Verified Expedia guest review