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Hotel Rex, Florence

3 stars
Via Faenza 6FlorenceFI50123Italy, 800-491-6126
Good3.2 / 5
Location
Great location
Service
Fantastic service
Room
Room needs to be redecorated
Vibe
Vibe is not too good
67See all 67 Hotels.com reviews

Hotel Rex, Florence

Hotel Info: 866-539-8117

  • Standard Single Room
  • Standard Double Room
  • Quadruple Room
  • Triple Room
  • Standard Room, 2 Single Beds

Hotel Rex, Florence’s small print

Policies

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.2 /5 from 67 reviews

Hotel Rex, Florence
Excellent4.0 / 5
Stay here and be happy!
Hotel location would be hard to beat; walking distance to most things you want to see and only a few blocks from the train station. Room was comfortable, quiet and clean. Breakfast good enough to keep you going until next gelato! Priced well. I definitely would stay at Hotel Rex again.
2 night family trip
Hotel Rex, Florence
Poor1.0 / 5
Hotel Rex...Hotel Wreck!
Hotel is in poor condition and in front of a loud Irish pub. Windows are not insulated thus you will be hearing all the noise until about 2am. Carpet super dirty and dusty. Buckets of concrete mix and construction tools left in the hallways. Dirty bed sheets, towels and dining room mantels also left in big bags around the hallways. Room at the second floor with a leaky A/C; woke up in a flooded room. When requested a change in room, staff initially said they knew about this but the technician would not be in until 3 days after my arrival. Nevertheless, they were still putting guests in this awful room. The bathrooms' conditions were bad in both of the rooms I stayed. Pipes were broken and leaking water; shower had no pressure and it wouldn't stay on. One night, I had to bathe with a cup...very pathetic. I kept hearing the pipes "roaming" each time the guest next door flushed the toilet. Breakfast was less than desirable. It consisted of instant coffee with steamed milk while the staffs “assure" you is Italian cappuccino or espresso with a smile on their faces. There was only one choice of cold cuts and one choice of cheese. Croissants were not fresh either. Hotel décor is outdated. I am all for old charming but this was plain neglect. There is a big difference. There were no queen or king size beds. If you request such, you will be put in two twin beds tied together. I will not recommend anyone to stay here. This place should be delisted from Hotel.com.
5 night trip with friends
Hotel Rex, Florence
Fair2.0 / 5
i would not stay here, i deserve a refund
i left a few hrs after checking in. the water in the bathroom sink ran brown when i turned it on. made me take a second look at the room. and the shower was only a non movable shower head in the CEILING over the toilet. brown water? indicates rusted pipes or a room that is NEVER used. i did not want to drink, bath or brush my teeth in that hotel....and it makes you think twice about the food preparation
2 night business trip
Hotel Rex, Florence
Fair2.0 / 5
staff was friendly, but room awful
The only good thing i can say is the staff was friendly and i was able to get back the shawl i had accidentally left there. Room was tiny and smelled horrible, immediately took off old gross bedspread because i didnt want to sleep under, why i accidentally left my shawl, used it as a blanket. Had bookedit by calling hotels.com because the site kept freezing up on me, they knew i wanted to stay close to the train station & was willing to pay a little more than i had on previous bookings because i hadn't been very impressed with those visits either. Payed over a $100, think it was $112 and thank god i had only booked one night! It was fairly close to train station, but bed was uncomfortable, hard & lumpy? Was afraid to walk on the carpet without shoes and it smeeled awful. There was an ashtray on the desk?? Did not know i needed to specify a nonsmoking room and tge hotels.com agent i spoke with that booked the room for me, did not ask me if i wanted a smoking or nonsmoking room. Would not stay there again.
1 night trip
Hotel Rex, Florence
Excellent4.0 / 5
Simple accommodations and great location
Location is amazing. Everything else is so-so. I feel we got what we paid for. If you are arriving by car - their garage is not where the hotel is, so call and ask how to get to the garage. This is the very center of the very old city, we had a very hard time navigating through it.
1 night romance trip

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Hotel Rex, Florence

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