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Guangzhou Phoenix City Hotel, Guangzhou

4.5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Phoenix City, Xintang SectionGuangyuan East Road, GuangzhouGuangdong511340China

Mountain hotel in Zengcheng with 3 restaurants, 2 outdoor pools
  • Free WiFi and free parking
Good7.4
Service
Fantastic service
Vibe
Awesome vibe
WiFi
Good internet service
Amenities
Great amenities
14See all 14 Hotels.com reviews
From 383 reviewsTripAdvisor Traveller Rating

Guangzhou Phoenix City Hotel, Guangzhou

from $69
  • Superior Room
  • Deluxe Room
  • Executive Room
  • Deluxe Suite
  • Business Suite

At a glance

Key facts

Hotel size

  • This hotel has 573 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 2 PM
  • Express check-in
Airport shuttle service is available on request from 6 AM to 10:30 PM. Contact the property in advance to make arrangements. The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a free shuttle from the main building to apartment building. Contact information is provided in the reservation confirmation email.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (18 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle from 6 AM to 10:30 PM *

Parking

  • Free self parking

  • Extended parking *

  • Extended parking

Offsite

  • Free area shuttle within 1 km
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Indoor pool
  • Health club
  • Outdoor tennis court
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Playground on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby
  • Nightclub
  • Children's pool
  • Tennis on site
  • Spa tub
  • Pool umbrellas
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms 20
  • Conference space size (feet) - 3003
  • Conference space size (meters) - 279
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2003
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Washer/dryer
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Balcony or patio
  • Yard
  • Separate sitting area
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Vienna Restaurant - This restaurant serves breakfast, lunch, and dinner.

Chinese Restaurant - This restaurant serves breakfast, lunch, and dinner.

No.99 Bar - Onsite restaurant.

Japanese Restaurant - Onsite restaurant.

Recreation

On Site

  • Health club
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Bicycle rentals on site
  • Playground on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Guangzhou Phoenix City Hotel, Guangzhou’s small print

Also known as

  • Guangzhou Phoenix City
  • Guangzhou Phoenix City Hotel
  • Phoenix City Guangzhou

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Optional extras

Extended parking costs CNY 20 per night

Rollaway beds are available for an additional charge

Buffet breakfast is offered for an extra charge of CNY 101 for adults and CNY 52 for children (approximately)

Children's club access is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 400 per vehicle

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Guangzhou Phoenix City Hotel, Guangzhou

Landmarks

  • In Zengcheng
  • Guangzhou Science City - 11.3 mi / 18.2 km
  • Guangdong Olympic Stadium - 12.8 mi / 20.5 km
  • Grand World Scenic Park - 13 mi / 20.9 km
  • Guangzhou Carambola Park - 13.4 mi / 21.6 km
  • Lingnan College - 14.9 mi / 24 km
  • New South China Mall - 17.3 mi / 27.8 km
  • Keyuan Garden - 18.3 mi / 29.5 km

Getting around

  • Guangzhou (CAN-Baiyun Intl.) - 50 min drive
  • Guangzhou Shipai Station - 29 min drive
  • Guangzhou East Railway Station - 36 min drive
  • Free self parking
  • Extended parking
  • RV, bus, and truck parking
  • Free area shuttle
  • Airport shuttle (surcharge)

Recent reviews

Good 7.4 From 14 reviews

Guangzhou Phoenix City Hotel, Guangzhou
Exceptional10.0
Definitely recommend
I have stayed here 4 times in the last 3 years and every time has been great. It is very clean, the staff is very attentive, despite the language difference and the breakfast buffet is excellent. A wonderful value for the money, for sure.
Janice, us8 night trip
Guangzhou Phoenix City Hotel, Guangzhou
Good6.0
Cannot recommend
Although we arrived very late, the staff was pleasant! However, they told us nothing about where the buffet was located and we missed it. The tap water I used just to brush my teeth made me terribly sick with stomach cramping, dry heaves, sweating and diarrhea. Our room was not clean. The bathroom walls were dirty with some substance, the tea cup had unknown brown liquid in it. There was water in the tea kettle. I would not recommend this hotel or stay there again.
LORI A, us1 night family trip
Guangzhou Phoenix City Hotel, Guangzhou
Very Good8.0
Good hotel, far from everything.
Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.
A Traveler, us3 night business trip
Guangzhou Phoenix City Hotel, Guangzhou
Very Good8.0
Knock Your Expectations Half a Notch
Whatever expectations you have, take then down about half a notch. The hotel is good, but left me wanting. The rooms look somewhat tired and the decor is outdated. The hallways are dark and sad. Also, I had a couple of negative run-ins with service staff that left a sour taste in my mouth. Plus, the hotel is really far away from anything interesting. Adequate seems to be the only word that comes to mind. WiFi was strong; no cable channels (they said they canceled their subscription but didn't update their information); coffee apparently is NOT included in a deluxe room; breakfast was ordinary and most items were cold; good looking pools but they open at 3pm. Just nothing too glamorous for all the boasting.
Luis, as2 night romance trip
Guangzhou Phoenix City Hotel, Guangzhou
Exceptional10.0
Value for money
Generally very good for the price. Location suited our requirements.
Ken, au3 night romance trip

See all reviews

Guangzhou Phoenix City Hotel, Guangzhou

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