All hotels in Marrakech, Morocco
1 room, 2 adults
You can collect Hotels.com® Rewards nights here

Sofitel Marrakech Palais Imperial, Marrakech

5 stars
Rue Harroun Errachid HivernageMarrakech40000Morocco, 800-491-6126
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Excellent4.2 / 5
Pool
Great pool
Location
Great location
Breakfast
Tasty breakfast
Value
Value for money could be better
141See all 141 Hotels.com reviews
From 1,673 reviewsTripAdvisor Traveller Rating

Sofitel Marrakech Palais Imperial, Marrakech

Hotel Info: 866-539-8117

from $168
  • Opera Suite Two King-size Beds Pool and Atlas Mountain View
  • Luxury Room 2 singles beds Mountain View
  • Junior Suite One King Bed
  • Junior Suite, king-size bed, view of the pool and Atlas Mountains
  • Opera Suite, 2 King size beds, view of the pooland Atlas Mountains
  • Suite, Pool View, Mountainside
  • Junior Suite King-size Bed Hivernage Street view
  • Suite, Pool View, Mountainside
  • Luxury One King Bed Garden View
  • Luxury, Two Double Beds
  • Luxury, Mountain View
  • Luxury Room - 2 Twin Beds
  • Luxury Room, 1 King Bed
  • Luxury Room, 2 Double Beds, View (view of the Koutoubia and Ramparts)
  • Junior Suite, Pool View
  • Luxury Room 2 singles beds view of the Koutoubia and rampart
  • Prestige Suite King-size Bed Pool and Atlas Mountain View
  • Luxury Room 2 singles beds Garden and Pool View
  • Luxury Room, king-size bed, view overlooking gardens and pools
  • Luxury Room, king-size bed, view of the Atlas Mountains
  • Luxury Room, King size bed, garden view
  • Prestige Suite, King size bed, view of the pooland Atlas Mountains

At a glance

Key facts

Hotel size

  • This hotel has 189 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free valet parking

Offsite

  • Area shuttle within 10 km *

Also known as

  • Marrakech Palais Imperial
  • Sofitel Palais Marrakech
  • Sofitel Marrakech Palais Imperial Hotel Marrakech
  • Marrakech Sofitel
  • Marrakech Sofitel Palais Imperial
  • Sofitel Imperial Marrakech
  • Sofitel Marrakech
  • Sofitel Marrakech Palais Imperial
  • Sofitel Palais Imperial
  • Sofitel Palais Imperial Hotel
  • Sofitel Palais Imperial Hotel Marrakech

Policies

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 2.86 per person, per night

Optional extras

Rollaway beds are available for EUR 50 per stay

Buffet breakfast is offered for an extra charge of EUR 25 per person (approximately)

Cribs/Infant beds are available for EUR 50 per day

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 30 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Nightclub
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 10
  • Conference space
  • Meeting rooms 7
  • Conference space size (feet) - 545
  • Conference space size (meters) - 51
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built 2002
  • Elevator/lift
  • ATM/banking
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Yard
  • Balcony
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

So Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

Le Jardin - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Orangerie - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Oasis - Overlooking the pool, this restaurant serves lunch and dinner.

So good - This restaurant serves lunch and dinner.

So zen - This restaurant serves lunch and dinner.

Recreation

On Site

  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Playground on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby

Sofitel Marrakech Palais Imperial, Marrakech’s small print

Also known as

  • Marrakech Palais Imperial
  • Sofitel Palais Marrakech
  • Sofitel Marrakech Palais Imperial Hotel Marrakech
  • Marrakech Sofitel
  • Marrakech Sofitel Palais Imperial
  • Sofitel Imperial Marrakech
  • Sofitel Marrakech
  • Sofitel Marrakech Palais Imperial
  • Sofitel Palais Imperial
  • Sofitel Palais Imperial Hotel
  • Sofitel Palais Imperial Hotel Marrakech

Policies

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 2.86 per person, per night

Optional extras

Rollaway beds are available for EUR 50 per stay

Buffet breakfast is offered for an extra charge of EUR 25 per person (approximately)

Cribs/Infant beds are available for EUR 50 per day

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 30 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 141 reviews

Sofitel Marrakech Palais Imperial, Marrakech
Excellent4.0 / 5
Sofitel trip
I stayed 3 nights at the sofitel, good location, clean. Service pretty ok except my room was ready late (5pm). I would go back anyway.
3 night trip
Sofitel Marrakech Palais Imperial, Marrakech
Outstanding5.0 / 5
Great hotel
Great stay! The hotel was beautiful and the staff great. The only problem was I couldn't access my emails from the hotels computers that they set up for guests.
2 night trip
Sofitel Marrakech Palais Imperial, Marrakech
Outstanding5.0 / 5
Pleasant Stay
We enjoy our stay in Sofitel Hotel. Well located not far from the medina, it offers comfortable stay
2 night family trip
Sofitel Marrakech Palais Imperial, Marrakech
Fair2.0 / 5
Amazing hotel... AWFUL room
The hotel was generally very good... amazing staff and amazing facilities (pool/spa, etc.) but our room was not up to standard at all. We stayed in the opera suite, room 410... supposedly the best room type in the hotel. Unfortunately, the number and nature of the issues were just not what I would expect from a 5 star hotel. First and foremost the toilet had an unbearable sewage-like stench coming from it which could be smelt from the hallway, it was so bad! Aside from this, we had issues with both showers in the suite as neither had working thermostats and we could not get a comfortable temperature for any reasonable amount of time... very frustrating! We also had other minor issues such as doors which would not close shut, a patio door to the balcony which would not lock, a jaccuzi bath which didn't work and a plug socket which literally fell off the wall, revealing bare electrical wires. I do understand that hotels of a certain age can expect to have a problem or two, but there was just so much wrong with our room that it was unacceptable. To be fair to the hotel, they did try to resolve the problem by offering us a new suite (which we could not take as we had just too much to shift amongst other reasons) and they gave us complimentary breakfast after a bit of nudging. The staff and management were excellent. For this reason, I give a 2 star overall rating rather than 1 star! A room in a 5 star hotel from a luxury brand should just NOT be presented in this way.
5 night family trip
Sofitel Marrakech Palais Imperial, Marrakech
Excellent4.0 / 5
Beautiful Hotel but Overpriced
July is very hot! Hotel was great, all staff fantastic, couldn't fault the people or cleanliness, but very expensive for eating and drinking (500ml water £4 and 500ml bottle of local beer £9) outside the hotel very much cheaper but nothing much in walking distance. Nearest proper bar was a 20 minute walk as was nearest shopping etc. Couple of nice restaurants nearby but very little choice in the area. Novotel across the road had nice Cafe/Bar for breakfast etc much better value than Sofitel (beer £4!). Would go back to Marrakech but would not choose to stay in the Hivernage area again needed transport for everything. Petit Taxi's are right outside the hotel but they have no air conditioning and can be very hot. The drivers will haggle with you so don't accept the first price you are given for a trip. The horse carriages are the same and great fun although a little smelly.
9 night trip with friends

See all reviews

Sofitel Marrakech Palais Imperial, Marrakech

Is the description of this hotel not correct? Tell us