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Sofitel Marrakech Palais Imperial, Marrakech

5-star5 stars
Rue Harroun Errachid HivernageMarrakech40000MoroccoGreat location! See map

Luxury hotel with spa, near Koutoubia Minaret
  • Free WiFi and free parking
Good internet service
Great pool
Service is adequate
Value for money
Value for money could be better
82See all 82 reviews
From 2,092 reviewsTripAdvisor Traveller Rating

Sofitel Marrakech Palais Imperial, Marrakech

from $236
  • Suite, View
  • Junior Suite, View
  • Luxury Room, Garden View
  • Suite, View
  • Luxury Room, View
  • Luxury Room, View (view of the Koutoubia and Ramparts)
  • Luxury Room, View

At a glance

Key facts

Hotel size

  • This hotel has 189 rooms
  • This hotel is arranged over 5 floors


  • Check-in time starts at 3 PM
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available on request) *


  • Free valet parking


  • Area shuttle within 10 km *
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Nightclub
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 7
  • Conference space size (feet) - 545
  • Conference space size (meters) - 51
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 3
  • Year Built 2002
  • Elevator/lift
  • ATM/banking
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Yard
  • Balcony
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


So Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.


Le Jardin - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Orangerie - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Oasis - Overlooking the pool, this restaurant serves lunch and dinner.

So good - This restaurant serves lunch and dinner.

So zen - This restaurant serves lunch and dinner.


On Site

  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Playground on site


  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby

Sofitel Marrakech Palais Imperial, Marrakech’s small print

Also known as

  • Marrakech Palais Imperial
  • Sofitel Palais Marrakech
  • Sofitel Marrakech Palais Imperial Hotel Marrakech
  • Marrakech Sofitel
  • Marrakech Sofitel Palais Imperial
  • Sofitel Imperial Marrakech
  • Sofitel Marrakech
  • Sofitel Marrakech Palais Imperial
  • Sofitel Palais Imperial
  • Sofitel Palais Imperial Hotel
  • Sofitel Palais Imperial Hotel Marrakech


Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: EUR 2.86 per person, per night

Optional extras

Rollaway beds are available for EUR 50 per stay

Buffet breakfast is offered for an extra charge of EUR 25 per person (approximately)

Cribs/Infant beds are available for EUR 50 per day

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 30 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Sofitel Marrakech Palais Imperial, Marrakech


  • In Hivernage
  • Jamaa el Fna - 18 min walk
  • Koutoubia Minaret - 10 min walk
  • Palais des Congres - 19 min walk
  • Saadian Tombs - 20 min walk
  • El Badi Palace - 25 min walk
  • Bahia Palace - 26 min walk
  • Dar Si Said Museum - 26 min walk

Getting around

  • Marrakech (RAK-Menara) - 8 min drive
  • Marrakech Central Station - 7 min drive
  • Free valet parking
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Recent reviews

Good 7.8 From 82 reviews

Sofitel Marrakech Palais Imperial, Marrakech
Luxury at its best
This hotel is fabulous place to stay. The staff is wonderful,so welcoming and genuine.Our house keeper was one of the nicest people I have ever met. The room was very clean and comfortable. Food was excellent..Great pool with comfy chairs.
Teresita, us3 night romance trip
Sofitel Marrakech Palais Imperial, Marrakech
Sofitel Marrakech short break
Beautiful hotel and amazing service. Couldn’t have asked for more
A Traveler, gb4 night trip with friends
Sofitel Marrakech Palais Imperial, Marrakech
Amazing hotel. Service and facilities were 5 stars!
A Traveler, gb2 night trip with friends
Sofitel Marrakech Palais Imperial, Marrakech
Amazing hotel... AWFUL room
The hotel was generally very good... amazing staff and amazing facilities (pool/spa, etc.) but our room was not up to standard at all. We stayed in the opera suite, room 410... supposedly the best room type in the hotel. Unfortunately, the number and nature of the issues were just not what I would expect from a 5 star hotel. First and foremost the toilet had an unbearable sewage-like stench coming from it which could be smelt from the hallway, it was so bad! Aside from this, we had issues with both showers in the suite as neither had working thermostats and we could not get a comfortable temperature for any reasonable amount of time... very frustrating! We also had other minor issues such as doors which would not close shut, a patio door to the balcony which would not lock, a jaccuzi bath which didn't work and a plug socket which literally fell off the wall, revealing bare electrical wires. I do understand that hotels of a certain age can expect to have a problem or two, but there was just so much wrong with our room that it was unacceptable. To be fair to the hotel, they did try to resolve the problem by offering us a new suite (which we could not take as we had just too much to shift amongst other reasons) and they gave us complimentary breakfast after a bit of nudging. The staff and management were excellent. For this reason, I give a 2 star overall rating rather than 1 star! A room in a 5 star hotel from a luxury brand should just NOT be presented in this way.
A Traveler, gb5 night family trip
Sofitel Marrakech Palais Imperial, Marrakech
Very Good8.0
Beautiful Hotel but Overpriced
July is very hot! Hotel was great, all staff fantastic, couldn't fault the people or cleanliness, but very expensive for eating and drinking (500ml water £4 and 500ml bottle of local beer £9) outside the hotel very much cheaper but nothing much in walking distance. Nearest proper bar was a 20 minute walk as was nearest shopping etc. Couple of nice restaurants nearby but very little choice in the area. Novotel across the road had nice Cafe/Bar for breakfast etc much better value than Sofitel (beer £4!). Would go back to Marrakech but would not choose to stay in the Hivernage area again needed transport for everything. Petit Taxi's are right outside the hotel but they have no air conditioning and can be very hot. The drivers will haggle with you so don't accept the first price you are given for a trip. The horse carriages are the same and great fun although a little smelly.
Pam, gb9 night trip with friends

See all reviews

Sofitel Marrakech Palais Imperial, Marrakech

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