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Hilton Garden Inn Jacksonville Downtown Southbank

3-star hotel with outdoor pool, near Florida Theatre

  • Free WiFi
From
$116

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  • Pool
  • Pool
  • Pool
  • Pool
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8.4.Very Good.
  • While the lobby is nice and up-to-date the rooms are not. The room was not very clean (…

    May 31, 2021

  • Parking is in a parking garage b

    May 21, 2021

See all 358 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Convenient
Safe
Easy parking
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 123 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Self parking

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In San Marco
  • VyStar Veterans Memorial Arena - 43 min walk
  • Florida Theatre - 27 min walk
  • Theatre Jacksonville - 13 min walk
  • Museum of Science and History - 15 min walk
  • Alexander Brest Planetarium - 15 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room
  • Room
  • Junior Suite, 2 Queen Beds
  • Room
  • Room
  • Room
  • Room, 2 Queen Beds, Accessible
  • Junior Suite, 1 King Bed
  • Suite, 1 King Bed
  • Room, 2 Queen Beds, Accessible
  • Room, Accessible
  • Room, Accessible
  • Room, 2 Queen Beds, Accessible
  • Room, 1 King Bed (Drinks & Snacks)
  • Room, 2 Queen Beds (Drinks & Snacks)

Location

  • In San Marco
  • VyStar Veterans Memorial Arena - 43 min walk
  • Florida Theatre - 27 min walk

What’s around

Landmarks

  • In San Marco
  • VyStar Veterans Memorial Arena - 43 min walk
  • Florida Theatre - 27 min walk
  • Theatre Jacksonville - 13 min walk
  • Museum of Science and History - 15 min walk
  • Alexander Brest Planetarium - 15 min walk
  • Friendship Park - 17 min walk
  • Jacksonville Symphony Orchestra - 27 min walk
  • Times-Union Center for the Performing Arts - 28 min walk
  • Jacksonville Museum of Modern Art - 29 min walk
  • Riverside Arts Market - 32 min walk

Getting around

  • Jacksonville International Airport (JAX) - 21 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 16 min drive
  • St. Augustine, FL (UST-Northeast Florida Regional) - 42 min drive
  • Jacksonville Station - 15 min drive

At a glance

Hotel size

  • This hotel has 123 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-4:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 9.99 per day)
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Personal motorized watercraft on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1226
  • Conference space size (meters) - 114

Services

  • 24-hour front desk
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2009
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available

Languages Spoken

  • English

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 37-inch LCD TV
  • Premium TV channels

Stay connected

  • Free weekday newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Bar 1201 - Onsite bar.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Personal motorized watercraft on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Small print

Also known as

  • Hilton Garden Inn Downtown/Southbank
  • Hilton Garden Inn Jacksonville Downtown Southbank Jacksonville
  • Hilton Garden Inn Downtown/Southbank Hotel
  • Hilton Garden Inn Downtown/Southbank Hotel Jacksonville
  • Hilton Garden Inn Jacksonville Downtown/Southbank
  • Hilton Garden Inn Jacksonville Downtown Southbank Hotel
  • Hilton Garden Inn Southbank Hotel
  • Hilton Garden Inn Southbank
  • Hilton Jacksonville Southbank
  • Hilton Garden Inn Jacksonville Downtown Southbank Hotel

Optional extras

Self parking costs USD 9.99 per day

Rollaway beds are available for USD 10.0 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 7 AM to 10 PM.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Guests under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hilton Garden Inn Jacksonville Downtown Southbank does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 9.99 per day.
  • Yes, there's an outdoor pool. Guests have pool access from 7 AM to 10 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 4:00 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Garden Grill. Nearby restaurants include Clara's Tidbits Restaurant (5-min walk), BB's (6-min walk), and Wine Cellar (9-min walk).
  • No, this hotel doesn't have a casino, but bestbet Orange Park (26-min drive) is nearby.
  • Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Hilton Garden Inn Jacksonville Downtown Southbank also has a fitness center.
8.4.Very Good.
  • 10.0.Exceptional

    Hilton great stay!!

    This hotel was very nice friendly,helpful and quiet. We enjoyed are stay we were here to have a break and it was great. Breakfast cooked to order anything you want, great coffee. I ordered room service at dinner very good as well and friendly service. I would definitely come again and recommend to anyone coming to Jacksonville fl

    Karen, 1 night family trip, May 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel just need the pool to stay open later

    It was a nice hotel and nice location, just wish the bar and pool there was open later

    Jose, 1 night business trip, May 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    JAX for UFC

    Wonderful stay, though our room was close to the elevators and we could hear the ringing. Particular kudos to Celia (I think) who went out to the garage to help us when there was a problem with the electronic gate. I wish I had tipped her. This occurred after coming back to the hotel around 1 AM on Saturday night (heading into Sunday morning)

    2 night trip, Apr 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice stay for one day

    Nice hot tub and breakfast, big room, friendy staff.

    1 night family trip, Apr 21, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Bad Room

    My room smelled like smoke, the A/C was extremely loud throughout the night, and I had to unplug the refrigerator halfway through the first night stay since it was so loud rattling I couldn't sleep. Outside the room the amenities were nice and the hotel was well kept.

    2 night business trip, Apr 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good downtown Hotel

    If you have to be downtown Jacksonville this hotel is just fine. Minutes from everything and near a number of restaurants. I would skip the hotel breakfast that has no fruit and go to a nearby Breakfast and lunch place. parking is $10.00 per day which is average for downtown area

    robert, 3 night family trip, Mar 22, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Over booking

    When i got to the hotel the clerk kindly let me know that hotels.com has been over booking rooms. So me and my friends couldn't rest for the night. I had to drive around for another 1hr to look for another room.

    Antoinette, 1 night trip with friends, Mar 20, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Paid for a suite weeks in advance for my daughter girls day. Upon check in was informed the suite is unavailable and would have to accept a regular room. Was offered a 20$ discount and wasn't able to check in until 2 hrs after check. Spent over 60$ on food and it was terrible.

    1 night family trip, Mar 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location, customer service , and the food was great and delicious but most of all I like it how to customer service they were very friendly was able to deliver food to our room I really enjoyed I will be back

    2 night family trip, Mar 12, 2021

    Verified Expedia guest review

  • 6.0.Good

    Breakfast was not good parking should've been free know trash cans around, know information about the city maps places to visit

    2 night family trip, Mar 5, 2021

    Verified Expedia guest review

See all 358 reviews