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Hard Rock Hotel Penang

Photo gallery for Hard Rock Hotel Penang

Exterior
On the beach, white sand, beach cabanas, sun-loungers
Outdoor pool
Waterslide
Outdoor pool

Overview of Hard Rock Hotel Penang

Hard Rock Hotel Penang

5.0 star property
George Town beachfront resort with free water park, spa

8.6/10 Fabulous

1,003 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bar
Map
Batu Ferringhi Beach, George Town, Penang, 11100

Room options

About this area

What's nearby

  • On the beach
  • Gurney Drive - 23 min drive
  • KOMTAR - 35 min drive
  • Penang Hill - 46 min drive
  • Queensbay Mall - 47 min drive

Getting around

  • Penang (PEN-Penang Intl.) - 57 min drive
  • Penang Sentral - 60 min drive

Restaurants

  • Enca Cafe & Restaurant - 3 min walk
  • Boatman's - 6 min walk
  • Ferringhi Garden - 7 min walk
  • Living Room Cafe Bar and Gallery - 7 min walk
  • Guan Guan Cafe - 7 min walk

About this property

Hard Rock Hotel Penang

At Hard Rock Hotel Penang, you can spend time at the beach enjoying cabanas, beach umbrellas and beach massages. The free water park and outdoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Starz Diner, one of 2 restaurants, serves Asian cuisine and is open for breakfast and dinner. Other highlights at this luxurious resort include a nightclub, a free kid's club and a beach bar. Fellow travellers say good things about the pool and helpful staff.

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 250 units
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–11 AM
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Children's menu

What to do

  • On the beach
  • Mountain biking nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Beach cabanas (surcharge)
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Health club
  • An outdoor pool
  • Free water park
  • Full-service spa
  • Nightclub

Accessibility

  • Lift
  • In-room accessibility (selected rooms)

Languages

  • English
  • Malay

Room amenities

Be entertained

  • DVD player
  • 50-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Rock Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Starz Diner – This restaurant specialises in Asian cuisine and serves breakfast and dinner.
Pizzeria – This poolside restaurant specialises in Italian cuisine and serves lunch, dinner and light fare. Open daily.
Hard Rock Cafe Penang – This café specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MYR 56 for adults and MYR 28 for children

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for MYR 185.6 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Policies

<p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards, debit cards and cash.</p>
This property's Kids Club is open only to children ages 4-12 years old.

Also known as

Hard Rock Hotel Penang
Hard Rock Hotel Penang George Town
Hard Rock Hotel Penang Batu Ferringhi
Hard Rock Penang George Town
Hard Rock Hotel Penang Resort
Hard Rock Hotel Penang George Town
Hard Rock Hotel Penang Resort George Town

Frequently asked questions

Does Hard Rock Hotel Penang offer free cancellation for a full refund?
Yes, Hard Rock Hotel Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hard Rock Hotel Penang?
As of 7 February 2023, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Penang on 14 February 2023 start from €118, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Penang?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hard Rock Hotel Penang?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hard Rock Hotel Penang?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hard Rock Hotel Penang?
Yes, there's free self parking.
What are the check-in and check-out times at Hard Rock Hotel Penang?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hard Rock Hotel Penang and nearby?
Have fun during the warmer months with activities nearby such as mountain biking. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hard Rock Hotel Penang also has a nightclub and a health club, as well as beach cabanas and spa services.
Are there restaurants at or near Hard Rock Hotel Penang?
Yes, there are 2 on-site restaurants, featuring Asian cuisine, pool views and poolside dining. Nearby restaurants include Enca Cafe & Restaurant (3-min walk), Boatman's (6-min walk) and Ferringhi Garden (7-min walk).
What's the area around Hard Rock Hotel Penang like?
Hard Rock Hotel Penang is a short 1-minute walk from Ferringgi Beach and 11 minutes' walk from Batu Feringghi Night Market. Travellers say that this resort is in a good location.

Reviews

8.6

Fabulous

8.7/10

Cleanliness

8.7/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Loved the room and area around. Walking distance to a wonderful view of the sea. Walking distance to shops. Had super good time with Hotel's live band show and also in the Cafe. There is bus top just outside the hotel. Very convenient to go anywhere around Penang. Just RM2.70 to go town. Breakfast was nice with hot beverages. Came with my husband. Will definitely plan a trip here again with my kids. Wonderful place to be especially if you have young/teenage kids.
Krishnan Lalitha, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Darren, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

location was perfect...hotel expereince was good
Azmin, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Great place to stay with young kids. Disappointed that alternative milk (soy) not available for coffee or breakfast.
CHRIS, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

One if the best hotels i have stayed in terms of food ,service, pool,
Krishnadas, 2-night family trip
Verified Expedia guest review

4/10 Fair

Hui Onn, 2-night trip
Verified Expedia guest review

10/10 Exceptional

great
WANG BEE, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Friendly and helpful staff. Children have a wonderful holiday in the hotel with the splash pool and kids club. Definitely will come back again.
Janice, 1-night family trip
Verified Expedia guest review

6/10 Good

Very old building and noise, the swimming pool dirty, all my kids get sick from it. also swimming area for kids open to adult area, some kids drowned in the pool.
Rabeh, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Good place for families. My kids really enjoyed the facilities.
Kok-Wah, 2-night family trip
Verified Expedia guest review