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Upscale beachfront resort with spa, near Ferringgi Beach
Room wasn't ready despite arriving at almost 5pm (check-in time supposed to be 3pm).…
Feb 7, 2020
The staff at the Hard Rock go above and beyond to take care of guests's needs and are so…
Jan 23, 2020
Remember, collect 10 stamps, get 1 reward* night
Continental breakfast is offered for an extra charge of MYR 56 for adults and MYR 28 for children (approximately)
Babysitting/childcare is available for an extra charge
This property's Kids Club is open only to children ages 4-12 years old.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Very good and highly recommended. Thanks Hard rock for the honeymoon cack.
Ghaleb, 3 night family trip, Jan 15, 2020
Verified Expedia guest review
Excellent location, friendly staff, tasty food, wonderful facilities
Feras, 3 night family trip, Jan 11, 2020
Verified Expedia guest review
It was amazing stay there.
KAR WAI, 1 night family trip, Dec 1, 2019
Verified Hotels.com guest review
Room was just cleared. Particularly wet carpet, strong smelling of сleaning products.
1 night family trip, Oct 26, 2019
Verified Orbitz guest review
Feel the property was bit old.
KS, 7 night trip, Apr 27, 2019
Verified Expedia guest review
The Hard Rock was great! Johan is part of the staff at the Hard Rock and he was so nice and accommodating. He was attentive and caring. Great place and amazing staff.
4 night romance trip, Apr 19, 2019
Verified Expedia guest review
Loud music by pool as well contained explicit languages-while children playing-not child appropriate. Poolside service was poor-had to go to bar to order drinks-no service staff checking. Lost sales opportunity!!
4 night family trip, Apr 7, 2019
Verified Expedia guest review
Room clean and nice Even that I was a Hotel guess they did not accept me for dinner on the Hard Rock Café (Bar), they claim that it was to full but they could accept people to have drinks only. At the lobby nice life music, the hamburger it was not so good
2 night trip, Jul 20, 2018
Verified Orbitz guest review
1st time at a hard rock hotel. Nice design, fun music. Looked to be a good spot for the family.
Anthony, Romance trip, May 11, 2018
Verified Hotels.com guest review
Good hotel but you need to realized that you would have to compromise some of your 5 star expectations. It is a very family friendly hotel, with great pools and slides for kids. Due to Covid-19 the hotel takes really good measures to keep you safe: they sanitize all arriving luggage, check everyone's temperature daily, make all wear masks. On the other side due to it they do NOT have daily room cleaning by default (and it is a 5 star hotel). You must ask about it at the reception, and they don't tell this to you in advance, nor there is any sign about it. It took us 2 days to realise it. The rooms are equipped with either king size bed or single beds (approx 120 cm wide). So double beds (as mention when you book it) are NOT vailable. It was sensitive for me as we were travelling as a family of 3 and ended up renting an extra bed. The food is good but shall you decide to order in the lobby or to the pool most of it will be served in a paper box, sort of fast food style. There are no bathrobes in rooms and the sign hidden inside of the wardrobe says you must ask for it specifically. I had shower broken in my room and ask 4-5 times during 2-3 days to have it fixed, never happened. In some corridors there is steady smoke smell even though smoking is prohibited in rooms. The beach with great white sand is just outside of hotel gate with the sea only 50 meters away. Overall it is a good hotel, which used to be 5 star sometime ago.
Alexey, 5 night family trip, Jan 2, 2021
Verified Hotels.com guest review