Guests
All properties in George Town, Penang, Malaysia

Hard Rock Hotel Penang

Upscale beachfront resort with free water park, near Ferringgi Beach

  • Free WiFi and free parking
From
$99

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • Hard Rock Hotel Penang
  • Hard Rock Hotel Penang
  • Beach
  • Children’s Pool
  • Hard Rock Hotel Penang
Hard Rock Hotel Penang. Image 1 of 78
1 / 78Hard Rock Hotel Penang
Batu Ferringhi Beach, George Town, 11100, Penang, Malaysia
8.6.Fabulous.
  • Room wasn't ready despite arriving at almost 5pm (check-in time supposed to be 3pm).…

    Feb 7, 2020

  • The staff at the Hard Rock go above and beyond to take care of guests's needs and are so…

    Jan 23, 2020

See all 1,013 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Walkable
Quiet
Convenient

The property will be renovating from April 4 2022 to April 30 2022 (completion date subject to change). The following areas are affected:
  • Water park
  • Guests will have access to the following alternate facilities during the renovation:
  • Outdoor pool
    • Free parking
    • Pool
    • Free WiFi
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • Daily housekeeping
    • On the beach
    • 2 restaurants and bar/lounge
    • Full-service spa
    • Outdoor pool
    • Free water park

    Feel at home

    • Children's pool
    • Playground on site
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Private bathroom
    • Television

    What’s around

    • On the beach
    • Ferringgi Beach - 1 min walk
    • Teluk Bahang Beach - 42 min walk
    • Batu Feringghi Night Market - 11 min walk
    • Tropical Spice Garden - 14 min walk
    • Eden Parade Shopping Centre - 21 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Hillview Deluxe Room
    • Seaview Deluxe Room
    • Lagoon Deluxe Room
    • Studio Suite, 1 King Bed, Sea View
    • Rock Royalty Seaview Deluxe
    • Roxity Kids Suite
    • Deluxe Room, Terrace
    • Poolview Deluxe Room

    What’s around

    Landmarks

    • On the beach
    • Ferringgi Beach - 1 min walk
    • Teluk Bahang Beach - 42 min walk
    • Batu Feringghi Night Market - 11 min walk
    • Tropical Spice Garden - 14 min walk
    • Eden Parade Shopping Centre - 21 min walk
    • Moonlight Bay - 37 min walk
    • Penang Cultural Center - 42 min walk
    • Miami Beach - 2.4 mi / 3.8 km
    • Toy Museum Heritage Garden - 2.6 mi / 4.2 km
    • Penang Toy Museum - 2.6 mi / 4.2 km

    Getting around

    • Penang Intl. Airport (PEN) - 59 min drive
    • Penang Sentral - 61 min drive
    map
    See on map
    Batu Ferringhi Beach, George Town, 11100, Penang, Malaysia

    At a glance

    Hotel size

    • This hotel has 250 rooms
    • This hotel is arranged over 6 floors

    Arriving/leaving

    • Check-in time 3:00 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

    Special check-in instructions

    Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up. For more details, please contact the property using the information on the booking confirmation. Guests must present proof of Low-Risk, No Symptom Status on their MySejahtera mobile app at check-in.
    Due to COVID-19, guests must provide proof of Low-Risk, No Symptom Status on their MySejahtera mobile app to access the property's public areas, including the restaurant, retail outlets, spa, and fitness facility.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Free children's club

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Parking

    • Free onsite self parking
    *See fees and policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (free)

    Food and drink

    • Continental breakfast daily (surcharge)
    • 2 restaurants
    • Bar/lounge
    • Coffee shop/cafe
    • Snack bar/deli
    • Beach bar
    • Swim-up bar
    • Poolside bar
    • 24-hour room service

    Things to do

    • Beach cabanas (surcharge)
    • Beach sun loungers
    • Number of outdoor pools - 1
    • Children's pool
    • Fitness facilities
    • Full-service spa
    • Bicycle rentals on site
    • Playground on site
    • Mountain biking nearby
    • Nightclub
    • Free water park access
    • Beach umbrellas
    • Health club
    • Beach towels

    Working away

    • Business center
    • Conference space
    • Meeting rooms

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or town car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Luggage storage
    • Wedding services

    Facilities

    • Number of buildings/towers - 1
    • Elevator
    • Safe-deposit box at front desk
    • Designated smoking areas

    Accessibility

    • In-room accessibility

    Languages Spoken

    • English
    • Malay

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Freshen up

    • Private bathroom
    • Rainfall showerhead
    • Shower only
    • Bidet
    • Free toiletries
    • Hair dryer

    Be entertained

    • 50-inch LED TV
    • Satellite TV channels
    • DVD player

    Stay connected

    • Desk
    • Free newspaper
    • Free WiFi

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Spa

    Guests can indulge in a pampering treatment at the resort's full-service spa, Rock Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

    Dining

    Starz Diner - This restaurant specializes in Asian cuisine and serves breakfast and dinner.

    Pizzeria - This poolside restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Open daily.

    Hard Rock Cafe Penang - This café specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges by the property at check-in or check-out:

    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    • Continental breakfast is offered for an extra charge of MYR 56 for adults and MYR 28 for children (approximately)

    Children and extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Babysitting is available for an extra charge

    Pool, spa, and gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    At check-in, guests must provide a record of full COVID-19 vaccination.

    COVID-19 vaccination record requirement applies to all guests aged 18 and up.

    Policies

    Guests can rest easy knowing there's a smoke detector on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts credit cards, debit cards and cash.

    This property's Kids Club is open only to children ages 4-12 years old.

    Also known as

    • Hard Rock Hotel Penang
    • Hard Rock Hotel Penang George Town
    • Penang Hard Rock Hotel
    • Hard Rock Penang George Town
    • Hard Rock Hotel Penang Batu Ferringhi
    • Hard Rock Hotel Penang Resort
    • Hard Rock Hotel Penang George Town
    • Hard Rock Hotel Penang Resort George Town

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Hard Rock Hotel Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool and a children's pool.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
    • Yes, there are 2 onsite restaurants, featuring Asian cuisine, pool views, and poolside dining. Nearby restaurants include Enca Cafe & Restaurant (3-min walk), Boatman's (6-min walk), and Ferringhi Garden (7-min walk).
    • Have fun during the warmer months with activities nearby such as mountain biking. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hard Rock Hotel Penang also has a nightclub and a health club, as well as beach cabanas and spa services.
    8.6.Fabulous.
    • 10.0.Exceptional

      Very good and highly recommended. Thanks Hard rock for the honeymoon cack.

      Ghaleb, 3 night family trip, Jan 15, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Excellent location, friendly staff, tasty food, wonderful facilities

      Feras, 3 night family trip, Jan 11, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      It was amazing stay there.

      KAR WAI, 1 night family trip, Dec 1, 2019

      Verified Hotels.com guest review

    • 6.0.Good

      Room was just cleared. Particularly wet carpet, strong smelling of сleaning products.

      1 night family trip, Oct 26, 2019

      Verified Orbitz guest review

    • 6.0.Good

      Feel the property was bit old.

      KS, 7 night trip, Apr 27, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      The Hard Rock was great! Johan is part of the staff at the Hard Rock and he was so nice and accommodating. He was attentive and caring. Great place and amazing staff.

      4 night romance trip, Apr 19, 2019

      Verified Expedia guest review

    • 8.0.Very Good

      Loud music by pool as well contained explicit languages-while children playing-not child appropriate. Poolside service was poor-had to go to bar to order drinks-no service staff checking. Lost sales opportunity!!

      4 night family trip, Apr 7, 2019

      Verified Expedia guest review

    • 6.0.Good

      Just in front of the beach, relaxing environment

      Room clean and nice Even that I was a Hotel guess they did not accept me for dinner on the Hard Rock Café (Bar), they claim that it was to full but they could accept people to have drinks only. At the lobby nice life music, the hamburger it was not so good

      2 night trip, Jul 20, 2018

      Verified Orbitz guest review

    • 4.0.Fair

      Pool was use as a day pool for the locals

      I've stayed at Hard Rock Panama, Vegas and NYC and gave them each 5 stars. This was sub-standard for a Hard Rock. The pool was packed with no seats available and no room in the pool on Saturday and Sunday because in addition to the guest there were "club members" or local people allowed to access the pool as well.

      Mark, 3 night trip, Jan 26, 2018

      Verified Expedia guest review

    • 8.0.Very Good

      Great Hotel but bad staff

      The hotel was great with a really nice pool but check in was delayed severely. Also it took so long for bags to be sent to the room resulting in my lost relaxation time by the pool.

      4 night trip, Dec 10, 2017

      Verified Expedia guest review

    See all 1,013 reviews