JEN Maldives Male by Shangri-La

Photo gallery for JEN Maldives Male by Shangri-La

Lobby
Beach nearby
Beach nearby
Outdoor pool, pool loungers
Outdoor pool, pool loungers

Overview of JEN Maldives Male by Shangri-La

VIP Access

JEN Maldives Male by Shangri-La

4.0 star property
4-star hotel in Malé with 2 restaurants and spa

8.0/10 Very good

296 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Refrigerator
Map
Ameer Ahmed Magu, Malé, Kaafu Atoll, 20096
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Free airport shuttle
  • 24-hour fitness centre
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children stay free
  • Free cots/infant beds
  • Fridge
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

About this area

What's nearby

  • Heart of Malé
  • Maldives Islamic Centre - 4 min drive

Getting around

  • Male (MLE-Velana Intl.) - 12 min drive
  • Free airport shuttle
  • Ferry terminal shuttle (surcharge)
  • Bus station shuttle (surcharge)

About this property

JEN Maldives Male by Shangri-La

4-star hotel in the business district
Take advantage of a free round-trip airport shuttle, a rooftop terrace and shopping on site at JEN Maldives Male by Shangri-La. Indulge in a body wrap, a facial and a body scrub at Aristo Spa, the on-site spa. Enjoy international cuisine, ocean views, and brunch at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a library.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers
  • Buffet breakfast (surcharge), limo/town car service and a porter/bellboy
  • ATM/banking services, a front desk safe and tour/ticket information
  • Concierge services, massage treatment rooms and multilingual staff
  • Guest reviews give top marks for the location
Room features
All 114 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as air conditioning and dressing gowns. Guests reviews give good marks for the size rooms at the property.
More conveniences in all rooms include:
  • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch LCD TVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, Filipino, Hindi, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 114 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 2 PM until 2:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via boat and shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • No on-site parking

Transfers

  • Free airport shuttle (available 24 hours)*
  • Ferry terminal shuttle*
  • Bus station shuttle*

Other information

  • Designated smoking areas
  • No alcohol allowed on site

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free

What to do

  • Shopping
  • Beach nearby

Working away

  • Meeting rooms
  • Conference centre (1049 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Lift
  • Wheelchair-accessible registration desk

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • Hindi
  • Indonesian

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

Spa

Aristo Spa has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. Children under 11 years old are not allowed in the spa without adult supervision. Guests under 11 years old are not allowed in the spa.

Dining

Lime – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Azur – Overlooking the ocean and pool, this fine-dining restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Panini – This coffee shop only serves breakfast. Open 24 hours. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 6.00 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 18 for adults and USD 9 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 135.52 per night

Pool, spa, & gym (if applicable)

  • Guests under 11 years old are not allowed in the spa, and guests under 11 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Frequently asked questions

Does JEN Maldives Male by Shangri-La offer free cancellation for a full refund?
Yes, JEN Maldives Male by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at JEN Maldives Male by Shangri-La?
As of 7 Oct 2022, prices found for a 1-night stay for 2 adults at JEN Maldives Male by Shangri-La on 22 Oct 2022 start from $213, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at JEN Maldives Male by Shangri-La?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at JEN Maldives Male by Shangri-La?
Yes, there's an outdoor pool.
Are pets allowed at JEN Maldives Male by Shangri-La?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at JEN Maldives Male by Shangri-La?
Sorry, there's no on-site parking at JEN Maldives Male by Shangri-La.
Is an airport shuttle service offered by JEN Maldives Male by Shangri-La?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at JEN Maldives Male by Shangri-La?
You can check in from 2 PM - 2:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless social distancing and check-out are available.
What is there to do at JEN Maldives Male by Shangri-La and nearby?
JEN Maldives Male by Shangri-La has a spa and an outdoor pool, as well as a 24-hour fitness centre.
Are there restaurants at or near JEN Maldives Male by Shangri-La?
Yes, there are 2 on-site restaurants, featuring international cuisine and ocean views. Nearby restaurants include Sala Thai Restaurant (3-min walk), Jade Bistro (3-min walk) and Royal Garden Cafe (4-min walk).
What's the area around JEN Maldives Male by Shangri-La like?
JEN Maldives Male by Shangri-La is in the heart of Malé, a short 4-minute walk from Maldives Islamic Centre and 4 minutes' walk from Chaandhanee Magu. Travellers love the hotel's prime location.

Overall score and ratings

8.0

Very good

8.6/10

Cleanliness

8.5/10

Staff & service

7.3/10

Amenities

7.9/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Kevin, 1-night trip
Verified Hotels.com guest review

6/10 Good

Andrew, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kate, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Without exception, every staff member was attentive, engaging, and kind. Frequently, staff members go above and beyond to assist with my stay.
William, 6-night romance trip
Verified Expedia guest review

2/10 Poor

The worst hotel I have ever stayed in.
I had been sent by my company to review this property as a potential hotel for our staff to stay while in Male. I was quite excited for my stay given the standards that this brand is known by and as a capital city hotel, I assumed my stay would be ideal. Sadly however, from first stepping in to the hotel, things did not look good. As much as the staff service was good, the hotel looked very dated, in desperate need for refurbishment and looked very worn. I arrived just before midnight and was shown to my room. The room smelled terrible, probably linked to the AC covered in dust. I tried to settle after an exhausting flight, though couldn’t stand the smell and the room just looked nothing like the photos. I then was moved to a different room where yes the room didn’t have a smell to it, though was very worn. There was still dirt on the carpet that hadn’t been vacuumed and I found bits of hair in the bathroom. The bedroom I’m assuming had been cleaned, though rather quickly and that made me quite concerned regarding the cleanliness overall. The mattress was very old and worn, lamp shades and curtains covered in dust and very little ventilation in the room. The shower head was covered in limescale and ultimately I checked out first thing in the morning. I would advise anyone not to go here and I only went as I knew the brand name. It’s nothing like the others. There are much better, cheaper hotels to consider. The worst hotel I’ve ever stayed in.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jirasupa, 1-night trip
Verified Expedia guest review

4/10 Fair

MATHIEU, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel was ideal for my purposes. I had three days after my scuba diving trip and needed somewhere to stay between that trip and my flight home. The hotel was located in the middle of Male and very close to the airport. All of the services that they offered met my needs. They had the ablity to let me stay on the last day until 7:00PM. I also was given my room when I arrived early on the first day. The staff of the hotel were outstanding in all departments. They even were able to get me a covid test so I could return to USA. I highly recommend this hotel. THe resturant at the top of the hotel was encellent.
Lois Sharyn, 2-night trip
Verified Expedia guest review

8/10 Very good

It’s not worth the price though , the views aren’t as it is but nice service overall
Ed, 1-night family trip
Verified Expedia guest review

2/10 Poor

cockroaches and cigarettes/ash from prior guests in our room, TV didn’t work and sparked dangerously when we tired to turn it on. We booked 4 nights, stayed 1 and left. This place is disgusting and does not deserve the Shangri-La brand, name or affiliation.
Ian, 4-night romance trip
Verified Expedia guest review