All hotels in Mermaid Beach, Queensland, Australia
1 room, 2 adults

Turtle Beach Resort, Mermaid Beach

4-star4 stars
2346 Gold Coast HighwayMermaid BeachQLD4218Australia

Family apartment with kitchen, near Putt Putt Golf Mermaid Beach
  • Free WiFi and free parking
  • Collect nightsFor every 10 nights, get 1 free!
Bar and Beverages
Bar is awesome
Delicious food
Great pool
Value for money
Best value for money
183See all 183 reviews
From 1,235 reviewsTripAdvisor Traveller Rating

Turtle Beach Resort, Mermaid Beach

from $178
  • 1 Bedroom Apartment
  • 2 Bedroom Apartment
  • Three Bedroom Apartment
  • 1 Bedroom Superior Apartment
  • 2 Bedroom Superior Apartment
  • 2 Bedroom Family Suite

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 2 PM-midnight
  • Check-out time is 10 AM
The front desk is open during the following times:
  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Babysitting/childcare *

  • Children's club *


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available on request) *


  • Free self parking


  • Area shuttle *

  • Shopping center shuttle *

  • Theme park shuttle *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Cooked-to-order breakfast (surcharge)
  • Restaurant
  • Coffee shop/café
  • Barbecue grills
Things to do
  • Water park
  • Number of outdoor pools - 4
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Number of spa tubs - 4
  • Miniature golf on site
  • Playground on site
  • Golfing nearby
  • Free water park access
  • Children's pool
  • Sauna
  • Waterslide
  • Arcade/game room
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Washer/dryer
Things to enjoy
  • Balcony or patio
  • Individually decorated
  • Individually furnished
  • Separate dining area
  • Separate living room
Freshen up
  • Second bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the apartment's full-service spa, Chelonia Beauty Day Spa.


Fresh and Tasty - This restaurant specializes in local cuisine and serves lunch only. Open daily.

Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Turtle Beach Resort, Mermaid Beach’s small print

Also known as

  • Resort Turtle Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Mermaid Beach


This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Onsite credit card charges are subject to an extra charge

Rollaway beds are available for AUD 42.00 per day

Breakfast costs between AUD 8 and AUD 15 per person (approximately)

Cribs/Infant beds are available for AUD 9 per night

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AUD 50 per person (one way)

Area shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Turtle Beach Resort, Mermaid Beach

Top spots nearby

Recommended by this property

  • Putt Putt Golf Mermaid Beach (8-minute walk)
  • Pacific Fair Shopping Centre (18-minute walk)
  • The Star Gold Coast (21-minute walk)
  • Oasis Shopping Centre (23-minute walk)
  • Kurrawa Beach (26-minute walk)

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 26 min drive
  • Varsity Lakes Station - 16 min drive
  • Helensvale Station - 28 min drive
  • Gold Coast City Coomera Station - 33 min drive
  • Free self parking
  • Airport shuttle
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Recent reviews

Fabulous 8.8 From 183 reviews

Turtle Beach Resort, Mermaid Beach
The kids loved everything about the resort
A Traveler, us3 night family trip
Turtle Beach Resort, Mermaid Beach
Great place .... 100% approved
6 days ... no issues.... highly recommend. Safe for children and fun
Glenda, us6 night family trip
Turtle Beach Resort, Mermaid Beach
Didnt expect to carry my luggage up 4 flights of staiirs - no elevators
Christian, au1 night trip
Turtle Beach Resort, Mermaid Beach
No new towels.
No room service is fine. But no new towels are provided. Where they charge 4 bucks each. When you have a whole family. It adds up. For the price I would have expected much more.
Jing, au5 night trip
Turtle Beach Resort, Mermaid Beach
Fabulous family location
Fabulous family place to stay. Comfortable and well equipped rooms. We had a 2 bedroom 2 bathroom self contained apartment. Parking spaces available and secure. Kids enjoyed the pool areas and waterslides. Great location as it wasn't in the middle of Surfers Paradise. Turtle Club was enjoyed by the children on 1 evening. Would stay again. Downside - a couple of things didn't work correctly in the room - ceiling fan and grill in the oven. Felt the kids club was a bit expensive at $25 per child for 3 hours and lunch and dinner were additional charges.
Yvonne, au7 night trip

See all reviews

Turtle Beach Resort, Mermaid Beach

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