All hotels in Mermaid Beach, Queensland, Australia
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Turtle Beach Resort, Mermaid Beach

4.5 stars
2346 Gold Coast HighwayMermaid BeachQLD4218Australia, ‏800-491-6126
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Excellent4.3 / 5
Pool
Great pool
Food
Delicious food
Amenities
Great amenities
WiFi
Bad internet service
166See all 166 Hotels.com reviews
From 938 reviewsTripAdvisor Traveller Rating

Turtle Beach Resort, Mermaid Beach

Hotel Info: 866-539-8117

from $174
  • Superior Apartment, 2 Bedrooms
  • One Bedroom Superior - 5 Nights
  • One Bedroom Apartment - 5 Nights
  • Superior Apartment, 1 Bedroom
  • One Bedroom Superior - 2 Nights
  • Standard Apartment, 2 Bedrooms
  • 2 Bedroom Family Suite
  • Standard Apartment, 1 Bedroom (3 Night Rate)
  • Standard Apartment, 3 Bedrooms (5 Night Rate)
  • One Bedroom Apartment - 2 Nights
  • Three Bedroom Apartment
  • Two Bedroom Apartment - 2 Nights
  • Three Bedroom Apartment
  • Standard Apartment, 2 Bedrooms (5 Night Rate)
  • Standard Apartment, 1 Bedroom (5 Night Rate)
  • Standard Apartment, 2 Bedrooms (3 Night Rate)
  • Two Bedroom Superior - 5 Nights
  • Two Bedroom Apartment - Sale!
  • One Bedroom Apartment - Sale!
  • Standard Apartment, 1 Bedroom
  • Three Bedroom Apartment - 5 nights
  • Two Bedroom Superior - 3 Nights
  • Two Bedroom Apartment - 5 Nights

At a glance

Key facts

Hotel size

  • This hotel has 348 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 10 AM
The front desk is open during the following times:
  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Offsite

  • Area shuttle *

  • Shopping center shuttle *

  • Theme park shuttle *

Other information

  • Smoke-free property

Also known as

  • Resort Turtle Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

Policies

This property does not have elevators.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Rollaway beds are available for AUD 42.00 per day

Breakfast costs between AUD 8 and AUD 15 per person (approximately)

Cribs/Infant beds are available for AUD 9 per night

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Area shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Coffee shop/café
  • Barbecue grills
Things to do
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Number of spa tubs - 4
  • Miniature golf on site
  • Playground on site
  • Golfing nearby
  • Free water park access
  • Waterslide
  • Sauna
  • Arcade/game room
Services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
Facilities
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Washer/dryer
Things to enjoy
  • Balcony or patio
  • Individually decorated
  • Individually furnished
  • Separate dining area
  • Separate living room
Freshen up
  • Second bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the apartment's full-service spa, Chelonia Beauty Day Spa.

Dining

Fresh and Tasty - This cafe specializes in local cuisine and serves lunch only. Open daily.

Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Turtle Beach Resort, Mermaid Beach’s small print

Also known as

  • Resort Turtle Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

Policies

This property does not have elevators.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Rollaway beds are available for AUD 42.00 per day

Breakfast costs between AUD 8 and AUD 15 per person (approximately)

Cribs/Infant beds are available for AUD 9 per night

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Area shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 166 reviews

Turtle Beach Resort, Mermaid Beach
Outstanding5.0 / 5
Great place .... 100% approved
6 days ... no issues.... highly recommend. Safe for children and fun
6 night family trip
Turtle Beach Resort, Mermaid Beach
Outstanding5.0 / 5
Very good! Kids start playing early in the morning (around 7am, you can hear them). The noise didn't matter for us. We had an early start but there was noise. My suggestion is to check in first, then unload the car. Do not unload your car in the garage... there are no elevators!
1 night business trip
Turtle Beach Resort, Mermaid Beach
Excellent4.0 / 5
Great kid facilities but rooms need upgrading.
We stayed for 5 nights in june and were disappointed with the 2 bedroom apartment we had. The facilities around the resort are great for the kids but i strongly feel that some room upgrades are needed. The bed was extremely uncomfortable and slid on the tiles as soon as you sat on it, and i feel the lounge would benefit from being leather (as the lounge in room had marks on it ,and looked dirty). I think that your resort could only benifit from these upgrades if they were carried out.
5 night family trip
Turtle Beach Resort, Mermaid Beach
Excellent4.0 / 5
Great time at Turtle Beach Resort, Gold Coast
We stayed in a ground floor 2 bedroom superior apartment which was extremely close to the Deck restaurant and the Splash Zone. The room was very spacious and quite well appointed. We had both a balcony and a courtyard area with outdoor furniture. We found the Deck restaurant to have great atmosphere and served a nice selection of food. The pizzas were the speciality and tasted great. If you have kids under 10, this resort is for you. The Splash Zone has numerous waterslides, a dump bucket and water canons for water fights. Our 2 year old son had a ball there.
4 night family trip
Turtle Beach Resort, Mermaid Beach
Excellent4.0 / 5
Great for the kids
good self-catering option for kids. restaurant was great value though food was nothing flash - fair value. great welcome pack with bacon, cereal, etc. pools are OK though not the warmest in winter though my son did not mind. plenty of heated spas for the adults though. great chinese restaurant 2 doors down. across the road is a good convenience store as the store on site is really expensive. a few good dining options within 5-10mins drive but not much else in walking distance - though onsite restaurant is OK for 2-3 dinners.
7 night family trip

See all reviews

Turtle Beach Resort, Mermaid Beach

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