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RiverStone Resort & Spa, Pigeon Forge

3.5 stars
212 Dollywood LnPigeon ForgeTN37863United States of America, 800-491-6126
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Outstanding4.6 / 5
Pool
Great pool
Room
Great room
Amenities
Great amenities
Service
Service is adequate
245See all 245 Hotels.com reviews
From 702 reviewsTripAdvisor Traveller Rating

RiverStone Resort & Spa, Pigeon Forge

Hotel Info: 866-539-8117

from $149
  • Condo, 2 Bedrooms, Balcony
  • Condo, 3 Bedrooms, Balcony
  • Condo, 1 Bedroom, Balcony

At a glance

Key facts

Hotel size

  • This hotel has 136 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed (dogs only) *

  • Restrictions apply *

  • 2 per room (up to 25 lb)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Other information

  • Smoke-free property

Also known as

  • RiverStone
  • RiverStone Pigeon Forge
  • RiverStone Resort
  • RiverStone Resort Pigeon Forge
  • Riverstone Hotel Pigeon Forge
  • RiverStone Resort Spa

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Guests under 13 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Pet deposit: USD 100

  • Cleaning fee: USD 45 per accommodation, per stay (varies per unit size)

Optional extras

Late check-out can be arranged for an extra charge

Pets are allowed for an extra charge of USD 25.00 per pet, per day

In the hotel

Food and drink
  • Barbecue grills
Things to do
  • Indoor pool
  • Lazy river
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Arcade/game room
  • Billiards or pool table
Working away
  • Conference space
  • Conference space size (feet) - 3600
  • Conference space size (meters) - 334
  • Computer station
Services
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
Facilities
  • Number of buildings/towers - 4
  • Year Built 2007
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Fireplace in lobby

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Down comforter
  • Soundproofed rooms
  • Sofa bed
  • Sofa bed size queen
  • Premium bedding
Things to enjoy
  • Fireplace
  • Individually decorated
  • Individually furnished
  • Separate dining area
  • Separate living room
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Spa at RiverStone. Services include deep-tissue massages, hot stone massages, Swedish massages, and massages. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a mud bath.

Guests under 13 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Fishing on site
  • Playground on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Sledding nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

RiverStone Resort & Spa, Pigeon Forge’s small print

Also known as

  • RiverStone
  • RiverStone Pigeon Forge
  • RiverStone Resort
  • RiverStone Resort Pigeon Forge
  • Riverstone Hotel Pigeon Forge
  • RiverStone Resort Spa

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Guests under 13 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Pet deposit: USD 100

  • Cleaning fee: USD 45 per accommodation, per stay (varies per unit size)

Optional extras

Late check-out can be arranged for an extra charge

Pets are allowed for an extra charge of USD 25.00 per pet, per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 245 reviews

RiverStone Resort & Spa, Pigeon Forge
Outstanding5.0 / 5
Amazing stay!!!
2 night romance trip
RiverStone Resort & Spa, Pigeon Forge
Excellent4.0 / 5
Luxurious and Spacious Hotel
This was a lovely place with a large common area and two bedrooms. There were two private balconies and a screened in porch at the entry way. The bathrooms were large and luxurious. The entire place was immaculate. There was a TV with a DVD player - sadly, we only brought Blu-Rays. My only complaint was that the spa is WAY overpriced. They were charging NYC prices for Pigeon Forge. One hour massage for $125, with tax AND a mandatory 20% tip added to that. I think that's absurd - especially dictating how much tip I must leave.
3 night family trip
RiverStone Resort & Spa, Pigeon Forge
Good3.0 / 5
We arrived on Friday and I asked to speak to a manager. We checked out on Tuesday and am still awaiting the call. :) My issue related to the shower access. The shower/tub combo requires you to step into a very deep tub. A member of our party has rheumatoid arthritis. We didn't request special accommodations because normally its not an issue. But, with this tub, she just physically could not get in or out of the tub. That was a major issue and one that, I would think, management would have an interest in addressing. Other items to note: balcony for 1 bedroom unit is a stoop - its not at all what the website shows. And, we were there for 5 days and never got our room cleaned or fresh towels. On the upside, the location was great, the hotel grounds are beautiful, the 24 hour pool is fabulous and we were especially excited that, in early October, the lazy river was still open. Its a great spot for a family to relax and it feels very private despite being right in the midst of things.
4 night family trip
RiverStone Resort & Spa, Pigeon Forge
Fair2.0 / 5
Had Potential--But Tired-Looking and Dirty
This hotel room was of a nice size. However, the floor was dirty, the linens were old, and the room had a musty smell. A $45 mandatory cleaning fee is charged, yet the room looked like someone barely wiped it down. I went somewhere else after just one night (originally planned to stay a week), and I still was charged $45 for cleaning...ironic? It is nice to have a fireplace, separate living room, and a good-sized kitchen, but be warned about the lax cleaning standards.
4 night family trip
RiverStone Resort & Spa, Pigeon Forge
Outstanding5.0 / 5
This was an excellent condo complex. The entire complex from the pool to the grounds were top notch. We will stay here again.
3 night romance trip

See all reviews

RiverStone Resort & Spa, Pigeon Forge

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