Holiday Inn Beijing Deshengmen, Beijing

i've never been robbed by the hotel ever before till this time. I checked out with balance of 0. When I returned from my trip my card was charged for additional 1000 dollars. Hotel says its for an upgrade that I was entitled to as an elite member of IHG and that the manger who checked me out was supposed to charge me (and that they fired him for it). If you stay here you are supporting this type of ethics and standards. Please do not.

very dishonest staff. stay away if you can and if you have to stay here do not give them your credit card. They will charge you even if when you check out the balance is 0 and you get a bill stating that. AC does not work properly. Many rooms are too warm even on a cool day.

First and foremost, the staff was kind and helpful. However, the air conditioning was not working, and the heat in Beijing in July is oppressive. They could not locate a fan for the room, and moved us to another room where we were "assured" the wall ac unit was operating. It was better, but not adequate to sufficiently cool the room. We slept without blankets, and it was very uncomfortable. I mentioned this in the morning, and no attempt was made to compensate or accommodate further. Simply an acknowledgement that they have ONGOING issues with the AC. Wish they would have mentioned this at check-in. The area of town was not ideal either. There is not much one could have done by foot in terms of restaurants, bars, etc. The irony is that I had inadvertently gone to the Holiday Inn Express in Dongzhimen at first (I got the two locations confused). They were super kind in getting me redirected to this property. I wish I had been able to stay at the Dongzhimen property, but my other reservation was pre-paid (big mistake), and they would not refund (I had tried 3 days prior).

This was a last minute reservation replacing reservations at the Traveller Inn Beijing. The Traveller was unacceptable when we arrived, mold in every room and reported bed bugs on various websites. The holiday inn was NONE of this. Good location, executive floor privileges the days we were there. Very pleasant staff, clean, good food, central location and a good value for the price. I would definitely recommend travelers stay here!

The carpet was really wet and it looks like they charged double the original price