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Hanoi Elegance Ruby Hotel, Hanoi

3 stars
3 Yen Thai StreetHanoi10000Vietnam, 800-491-6126
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Outstanding4.8 / 5
Service
Fantastic service
Vibe
Awesome vibe
Amenities
Great amenities
Comfort
More comfort would be nice
165See all 165 Hotels.com reviews
From 2,753 reviewsTripAdvisor Traveller Rating

Hanoi Elegance Ruby Hotel, Hanoi

Hotel Info: 866-539-8117

from $44
  • Family Suite
  • Superior Room
  • Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 20 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • No parking

Also known as

  • Elegance Ruby
  • Ruby Hanoi
  • Elegance 4 Hanoi
  • Elegance 4 Hotel Hanoi
  • Hanoi Elegance Ruby Hotel Hanoi
  • Elegance Ruby Hanoi
  • Elegance Ruby Hotel
  • Elegance Ruby Hotel Hanoi
  • Hanoi Elegance Ruby
  • Hanoi Elegance Ruby Hotel
  • Hanoi Ruby Hotel
  • Hotel Elegance Ruby Hanoi
  • Ruby Elegance Hanoi

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for an additional charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of VND 378000 per vehicle (roundtrip)

In the hotel

Food and drink
  • Free breakfast
  • 24-hour room service
Things to do
  • Bicycle rentals nearby
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built 2008
  • Elevator/lift
  • Safe-deposit box at front desk
  • Library

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
Stay connected
  • In-room computer
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Hanoi Elegance Ruby Hotel, Hanoi’s small print

Also known as

  • Elegance Ruby
  • Ruby Hanoi
  • Elegance 4 Hanoi
  • Elegance 4 Hotel Hanoi
  • Hanoi Elegance Ruby Hotel Hanoi
  • Elegance Ruby Hanoi
  • Elegance Ruby Hotel
  • Elegance Ruby Hotel Hanoi
  • Hanoi Elegance Ruby
  • Hanoi Elegance Ruby Hotel
  • Hanoi Ruby Hotel
  • Hotel Elegance Ruby Hanoi
  • Ruby Elegance Hanoi

Policies

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for an additional charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of VND 378000 per vehicle (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.8 /5 from 165 reviews

Hanoi Elegance Ruby Hotel, Hanoi
Outstanding5.0 / 5
Excellent hotel with amazing service
The staff at the Elegance Ruby were simply amazing. Sophia and the others made sure that our stay was as comfortable as possible. After they found out we were traveling for our honeymoon they decorated our room for us. The room itself was very comfortable and was great to come back to in the middle of the day to rest or take a shower after walking around the city. The staff always had recommendations for things to see or places to eat. When we left, our train wasn't until later that night so they let us rest in a waiting area on the 2nd floor that even had a shower for us to use. We would highly recommend this hotel to anyone visiting Hanoi and will certainly stay here again if we come back.
2 night romance trip
Hanoi Elegance Ruby Hotel, Hanoi
Outstanding5.0 / 5
5-star service
The people are what make this hotel 5-star quality. After staying in Hanoi during the coldest times in 40 years, I got quite sick and stayed in the hotel the last two days. The staff at the hotel went above and beyond their duties to make sure I was fine. They accompanied my girlfriend to a local pharmacy to get me the right medicine, and ordered congee for me nearby and delivered it to my room. Although the room was a little smaller than we thought, the location and staff at the hotel assured me we made the right decision. The breakfast was also quite good! If given the chance, I would gladly come back for a second stay! Thank you guys for taking such good care of us!
4 night romance trip
Hanoi Elegance Ruby Hotel, Hanoi
Outstanding5.0 / 5
Best hotel staff in the world!!
This was truly one of the best hotels I've stayed in!! Not only was the room and bathroom clean and the hotel well located within the Old Quarter, but what makes this an outstanding hotel is the staff. Every single one of the hotel staff there went above and beyond to help me out- they were all incredibly friendly and always went out of their way to help me. They personally accompanied me to three restaurants I wanted to try, and the manager himself even drove me to one of the places on his motorbike! This is the best hotel staff you will encounter anywhere in the world! Thank you for a wonderful stay!
1 night trip
Hanoi Elegance Ruby Hotel, Hanoi
Outstanding5.0 / 5
Little Gem in Hanoi
This is a hidden gem! I splurged and got the junior "suite" as I wanted to ensure I would have windows. The day-time hotel staff is great. They went out of their way to make sure my stay was comfortable, and it's the little things they paid attention to that I appreciate most. For example when I first arrived they provided me a cool towel and juice to enjoy while reviewing my itinerary and going over the local sites. While doing this, they ran my luggage up to my room and turned on the AC so that when I would arrive upstairs it would already start to be cool. In my room, I had a fruit plate and a complimentary bottle of wine for my stay. When I was leaving two days later, they helped me tell the Uber driver where the hotel is as it's not reachable via vehicle since it's on a side street. They also helped me carry my luggage to the car without me asking for help. The only issue I had was when my friend came over at night for a drink. I later found out the hotel can be fined, but the staff did not explain the law to me nor gave much interest in helping me find a resolution. Having said this, yes I'll stay here again, and yes I think my stay was fantastic. It's in a great spot and completely worth it. The night staff needs a little more tact in their upholding local regulations, and I think this would have been even better. Also, had my friend not forgot his ID, again this wouldn't have been a problem. The day staff though, absolutely rocks!
2 night trip
Hanoi Elegance Ruby Hotel, Hanoi
Outstanding5.0 / 5
Nice hotel in the old quarter
I really liked this hotel. It was small and the staff were friendly and concerned about us. They kept offering us advice, worried about us getting pick pocketed, which did not happened, worried about us getting overcharged for our airport cab, which did happen, told us about good street food when we asked, were amazed when we brought the desk staff a moon cake from the autumn festival. The rooms were comfortable and clean with good air conditioning. Get a city view room otherwise you will be looking at a brick wall. It is worth the extra charge. The hotel is quiet and kid friendly, lots of families, primarily Australian, at breakfast. Breakfast is from a mostly western menu but their chicken pho is good. Lots of stuff to do nearby. The alley with the hotel has a farmers market in the morning; it is interesting to see what people are selling though the skinned whole frogs left me feeling a bit shaky. I would go back.
3 night family trip

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Hanoi Elegance Ruby Hotel, Hanoi

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