We had to book something at the very last minute for our trip to Rome, and Maria Eleana was amazing! She gave us details about anything we asked. She has to be one of the friendliest people out there :) The room was clean and pretty big, we had a queen bed. We shared the bathroom with two other rooms but it was well maintained and cleaned everyday. We stayed a week and had to ask to get a change of towels since our rooms do not get cleaned until we left. Very safe, locks on the room door, apt door and the door that leads you to get into the building. Very close to the metro which is perfect when you want to go to all the classic sights. Close to the train that brings you to the airport (8 euros instead of paying a taxi that cost 50+ euros!). All around, GREAT place to stay! we really enjoyed our time there !!